Project lead Resume

EXPERIENCE SUMMARY:

6 years of experience in Customer Relationship Management with 2.5 years in core SAP CRM
Rich Experience in implementation SAP CRM 4.0 ECC 6.0 and SAP Solution Manager 4.0.
Core domain skills include Customer Relationship Management & BFSI.
Experience in all phases of ASAP project development methodology from Requirement gathering through Implementation
Strong experience in translating business objectives into clear User and then functional requirements
Involved in Feasibility analysis, Gap analysis and Blueprint creation.
Preparation and presentation of RFP for prospective customers.
Through analysis of SAP Customer Relationship Management 4.0 Vs 7.0 and mentoring new members in the team for the same.
Worked on SAP BW

PROFESSIONAL EXPERIENCE:

Confidential

Project lead

Responsibilities:

Prepare Implementation strategy
Prepared details estimates and Project plan for the entire implementation of Solution Manager 4.0
Presentations to Steering Committee comprising of IT and Business owners for Project Budget and Plan approvals
Attend User requirement sessions with business owners.
Review of Detail Design Document, Functional Requirement specs.
Configured Solutions manager as per the requirement
Involved in Functional verification
Work closely for user Acceptance testing with Business users.
Over see Production deployment of Solutions manager
Managing Customer Expectations & Requirements
Reviewing deliverables
Resolve domain/application/ technology specific queries in a team.
Built a Solution Manager Practice in Confidential Consulting
Knowledge Transfer Sessions in order to develop an emerging team of Solution Manager consultants
Team mentoring & foster the culture of innovation.

Confidential

SAP CRM Team Lead

Responsibilities:

Confidential

Business Analyst

Responsibilities:

Confidential

Team Leader

Responsibilities: