SUMMARY:

• Seasoned IT professional with supervisory, analytical, and technical experience in complex, secure, and large scale IT initiatives with both strategic and tactical perspectives.
• Experienced supporting high - profile accounts.
• Significant experience in service management, managing application development, back-office automation support, enterprise solution implementations, process improvement, business process reengineering, and infrastructure build out/remediation initiatives.
• Significant contributor, at the PMO Director level, resulting in streamlined processes, higher efficiency, clear directions, strategic alignment, and improved communications.
• Created and presented “A Lessons Learned Approach” at the PMI - Knowledge Exchange Forum

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Sr. Program/Project Manager

Responsibilities:

• Duties included program/project management and design and implementation of the Program Management Office (PMO).
• Key player in the operations integration between BNA and Bloomberg. Provided project management mentoring, process improvement, policy reviews, portfolio management structure, strategic planning, governance, project prioritization, management of IT financial controls and performance, vendor management, resource management guidance, and service management.
• Started and matured IT PMO.
• Designed, developed, and implemented the IT Project Governance processes. Introduced and implemented an Agile approach to project management. Managed the first project at Confidential to take advantage of cloud computing using Platform as a Service (PaaS) and initiated internal development in Salesforce.com using Force.com, their proprietary development platform. Designed, implemented, and managed an intern program within the IT department, which received outstanding reviews, improved departmental budget performance, increased work capacity, and reduced support desk backlog, while providing real world experience to young adults entering the work force.

Confidential

Sr. Program/Project Manager

Responsibilities:

• Provide mentoring, program/project management, and operational support. Initiated, participated, and led several process improvement and business process reengineering efforts primarily aimed at project management and change management within IT.
• Managed several programs/projects, which were consistently completed under budget and ahead of schedule.
• The high-level projects include an enterprise project to correctly address the Daylight Saving Time changes in 2007, implement a COTS donor scheduling system, upgrade a COTS telerecruitment predictive dialer, and establish IT Disaster Recovery capability for Confidential mission-critical applications.
• Employed various approaches, such as Waterfall, Agile, Scrum, and iterative methodologies. Key contributor in designing and implementing a new IT PMO.

Confidential, Bethesda, MD and Reston, VA

Consultant - Program/Project Manager/Analyst

Responsibilities:

• Documented and managed projects using a formal Solution Development Life Cycle (SDLC).
• Created a customized SDLC process to conform to customer environment and needs.
• Recommended and implemented policies, procedures, processes and workflows.
• Managed development projects, resolved issues, provided status reports and data analysis.
• Managed software development in a Rapid Application Development environment.
• Facilitated requirements reviews with customers and developers.
• Supported an enterprise-wide physical inventory and helped design and establish ongoing asset management processes and procedures.
• Led development of an automated asset tracking system.
• Accomplished significant reduction of assets and adjustment of maintenance contracts to fit the assets and needs of the client more appropriately.
• Established project management discipline and process for a development group.
• Vendor management and user community support and were key components of several initiatives.
• Oversaw the implementation of several product releases, including major product releases.
• Developed project plans and level-of-effort analyses, and improved reporting consistency.

Consultant

Confidential

Responsibilities:

• Managed technical support.
• Provided service management, project management tools and instruction, set standards, designed processes, and established policies and procedures, for improving installations in an international environment.
• Advocated field issues with system developers.
• Established and implemented strategies for conversion from legacy systems to modernized applications, and trained installer/trainers on new procedures.
• Developed and implemented various metrics and reporting processes for customer awareness and problem reporting.
• Established communication mediums for field personnel and developers to enhance support.

Senior Systems Analyst / Sr. Trainer

Confidential

Responsibilities:

• Managed, planned, implemented, and serviced automation efforts at over 50 embassies/consulates worldwide.
• The automation effort was comprised of both custom and COTS solutions.
• Managed the implementation projects by coordinating installation preparations, equipment orders, and designing implementation plans.
• Performed site surveys, installations,, task analysis, maintenance, support and consultations.
• Conducted workflow and time and motion studies.
• Designed, developed, and conducted .
• Helped develop and teach several courses at the National Foreign Affairs Center.

Confidential, Bethesda, Md

Service Manager

Responsibilities:

• Directed, coordinated, and managed service operations for high profile and strategic accounts such as the Confidential.
• Developed customized metrics to monitor and report performance levels.
• Designed and implemented an invoicing process which was adopted by other regions which reduced average payment times from over 300 days to less than 30 days, as well as increased collections over 300%.