SUMMARY:

• A highly qualified Senior Information Technology Project Manager offering strong Team Leadership and hands - on Project Management, Change Management, Release Implementation Management, System Design, Applications Development, Analysis, and Administrative experience with Windows, Unix, and Confidential systems.
• Effective management of IT operations, developing effective methodologies and processes, reducing support cost and enhancing profitability.
• Skilled in building efficient technology teams and motivating staff to top performance. Highly effective communication across diverse groups of staff and customers; easily convey highly technical information to non-technical end-users.
• Excellent written and oral communications skills, ability to work within a formal project life cycle methodology, understanding of relational database design and concepts.
• Resourceful problem solver with proven ability to conceptualize solutions to challenging situations and implement practical, cost effective action plans.
• Experienced with requirements management methodologies, developing functional specifications, building and maintaining data models, estimating effort and duration, use cases for requirements gathering, documenting processes using diagrams, re-engineering business processes, developing WBS, managing projects, identifying and resolving project issues, hitting and achieving deadlines, developing test plans, test cases and executing software tests. Knowledgeable of technical capabilities and constraints with a desire to take the initiative to overcome obstacles and the ability to know when innovation is the right answer.
• Ability to form and maintain strong relationships with key internal/external clients and vendors.

EXPERTISE AREA:

• Project Management
• Testing and Implementation
• Systems Development
• Major Conversions
• Planning/Budgeting
• Turnaround Strategies
• Design Specifications
• Customer Support Service
• Staff Supervision/Training
• Production Systems Support
• Quality Assurance Methodologies
• Business Analysis

TECHNICAL SKILLS:

Computer Skills: Confidential OS/MVS, Unix, Windows, Tandem, Compaq, Tandem Cobol, Cobol, Cobol II, Cobol/370, CICS, C/C++, C#, ASP.Net, SQL Server 2005, Infragistics, SVN, Visual Studio, HTML, Rexx, Fortran, Basic, Visual Basic, DLI, IMS, Ideal Datacom, Oracle 8, Oracle 10 g, Oracle Financials, Oracle HRMS, Quest Software Toad 9.1, SQL/Plus, PL/SQL, Oracle Forms, Oracle Reports, SQL/DS, SQL/DB2, QMF, SPUFI, Sybase, File-Aid, RPG II, SAS, SAP H/R, Synsort, Dfsort, Eazytrieve Plus, DMS, DOS JCL, SYSTEM 370/390 JCL, VSAM, IAM, ICCF, CMS, ISPF/TSO, ADS, Intertest, Librarian, Endeavor, TCP/IP, FTP, Omegamon, Xpediter, Changeman, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Project, Word Perfect, EPMS, VISIO, Harvard Graphics, SQR, Crystal Reports, RAD, RUP, SDLC, Six Sigma, PMI PMBOK 2000 Training, SEI-CMM Training, GSMS Training, Peoplesoft Basics, J2EE JDK 1.4 Java, Netbeans, Ariba, Clarity, Office Clip, Issue Tracker, Discovery, Microsoft SharePoint, PlanView Enterprise Portfolio Management, Momentum File Server, HP Quality Center, PODB, PWA, USPS Presort, Merge-Purge, Code 1, Informatica, SOA, Curam, COTS, ETL and Data Conversions.

EMPLOYMENT HISTORY:

Confidential

Senior Project Manager, Little Rock, AR

Responsibilities:

• Senior Project Manager working with the State of Arkansas, Department of Human Services ( Confidential ) conversion and migration to Confidential ’s Commercial Off The Shelf (COTS) Curam Solution for Healthcare Reform.
• Main responsibilities included Resource and Vendor Management along with Customer Relation Management related to the overall project goal of the conversion and migration from the legacy system to the COTS system solution.
• Following the Agile project management methodology as an iterative and incremental tool for managing the design and build activities worked with the Project Management Office (PMO), Confidential and the current contract maintenance vendor staff to define and document the legacy system and provided input into the creation of a project plan for the integration, conversion, testing and migration to the new COTS system.

Confidential

Senior Project Manager, Little Rock, AR

Responsibilities:

• Project focus was the administration and delivery of new and updated IT applications along with several key project management processes as part of the project office.
• This included managing the Project schedule, monthly EPMO reporting cycle, Project Controllers, System Architects, DBA’s, Business Analysts, Application Developers and other vendor resources to achieve the deliverables defined within projects assigned.
• Responsibilities include the entire lifecycle of the project from initiation to closure management of cost and schedules to low earned value variances, Requirements (RTM}, Functional Designs and Detail Design documentation and customer interaction during the project lifecycle.

Confidential

Project Manager, Bentonville, AR

Responsibilities:

• Project Manager for Confidential managing the migration of Walmart’s Information Service Division’s MODULAR SALES DATA IMPORT (MSDI) VB6 applications to VB.NET, creation of a Category Report for the International Business Unit and the documentation of the AS IS/TO BE of the current Help Desk migration to Remedy.
• Lead direct reports of Business Analyst, Technical Leads, Operation Analyst, Project Analyst and Off-Shore application development teams.
• Responsible for the gathering and validation of user/system requirements, analysis, design, development, testing, and implementation plus the ISDLC deliverables of the Project Charter, Project Plan, Status Report, BRD, Test Strategy, Business Use/Test Cases, Technical Design Document and Implementation plans.

Confidential

Project Leader, Conway, AR

Responsibilities:

• Project Leader for Confidential Information Services assigned to RBS-Citizens Bank overseeing direct reports of Business Analyst, Technical Leads, Operation Analyst, Project Analyst, Application Analyst and Off-Shore Mainframe Application Programmers.
• Managing a staff responsible for the gathering and validation of user/system requirements, analysis, design, development, testing, and implementation of RBS-Citizens EZSync dual purpose Credit/Debit card’s integration into Fidelity’s IM, ALS, ATM and Service Delivery systems.
• Provided Project Plans, Project Time Estimates, Project Financials, Resource Request, Technical Design Documents, Design Analysis Documents, Project Addendums, Project Waivers, Deployment Plans, Test Strategies, Test Schedules and Weekly Status Reports following the SDLC Project Methodology under the PMO guidance utilizing Microsoft SharePoint for Content Management.

Confidential

Project Manager, Conway, AR

Responsibilities:

• Project Manager for Confidential Information Services assigned to TD Banknorth overseeing direct reports of Technical Leads, Operation Analyst, Project Analyst, Application Analyst, Application Programmers, SME’s and assigned System Engineers.
• Led 10 project teams that included PEP+ ASAP, PEP+ Configuration, Item Capture, PEP+ IAT (International ACH Transactions), PEP+ Host Data Conversion, Artiva to KO, Float Pricing System, Wolters Kluwer Wiz Sentri CTR upgrade to version 6.1.6, Back Office Fraud, History, Data Warehouse with each project in the range from 500 to 2000 hours.
• Responsible for Mainframe Applications Development teams, 3rd Party Financial Software Implementations, Deployments, Project Requirements, Analysis, Design, Project Plans, Project Time Estimates, Project Financials, Resource Request, Project Definition Documents, Project Addendums, Project Waivers, Deployment Plans, Test Strategies, Test Schedules and Weekly Status Reports following the SDLC Project Methodology under the PMO guidance.
• Utilized Planview Enterprise Portfolio Management to scope, schedule, and execute work, and manage projects.

Confidential

Consultant, Dallas, TX

Responsibilities:

• Evaluated and made suggestions to Confidential on database structures and data accuracy for their National New Homeowners List, National New Movers List, Batch Telephone Append and National Directory Assistance using Oracle 10 g and Toad 9.1.

Confidential

Manager Operations & Core Software Development, Dallas, TX

Responsibilities:

• Managed a team of C#, ASP.Net, SQL Server 2005 DBA’s, direct hires, contract consultants, off shore resources and IT support staff providing front, middle and back-office technology solutions that includes strategy specific trade operations, P&L reporting, risk management, and real time access to Bloomberg and Reuters data for the Hedge Fund industry.
• Provided input into the information system vision and strategy of the organization.
• Planned, prioritized, managed and schedule projects, service requests and routine assignments. Assign technical, supervisory, administrative and financial resources to meet approved corporate and regional schedules and goals. Developed and implemented effective written mechanisms to document and report on all plans, priorities, schedules and the current status of all projects and assignments.
• Interfaced with and supported staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provided technical oversight of system architectural development and technical guidance on problem definitions, resolutions and software system deployments of the VerusHedge V1 and V2 products to customer sites.
• Defined boundaries, set priorities, planned, and managed multiple projects us Agile PM methodology. Developed detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitored progress and resolved approved deviations from plan.
• Recruited, trained, motivated, evaluated, and retained a staff of highly skilled information systems professionals. Terminated staff as required. Provided ongoing leadership and motivation to ensure that the staff was focused committed and capable of producing expected results. Created and maintained a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience.
• Contacted vendors regarding service issues to receive support information or assistance.

Confidential

Change Manager/Project Manager, Dallas, TX

Responsibilities:

• Release/Implementation Manager overseeing the testing and vendor relations involved with the installation to production of code updates and mandatory compliance releases. Involved the coordination of 15 to 20 bank testing resources through the use of test scripts, unit testing, System Integration Testing along with the management of the vendor deliverables and facilitation of daily Touchpoint incident meetings.
• Managed Bank and vendor resources for Confidential Military Bank’s web based migration of TouchPoint v11 to v12. Involves the system upgrade from Active X Controls to a more secure Java based system.
• Responsible for the development of the Project Charter, Business Requirements Document, WBS, Test Plan, overseeing workgroup meetings and submission to the SEPC for project resource funding.
• Provided key input in working with users in defining project and system requirements.
• Designed and developed USE Cases, Class Diagrams, Activity Diagrams, AS IS and TO BE Business Process Flow diagrams.
• Developed Test Plans, Test Cases and Traceability Matrix.
• Supported User Acceptance Testing.
• Followed Six Sigma DMAIC Project Management Methodologies.
• Tools used include MS Project, TPO Web, Clarity, Ariba, MS Excel, MS Powerpoint and Discovery document repository.

Confidential

Senior Business Analyst/Project Manager, Dallas, TX

Responsibilities:

• Business Analyst overseeing the redesign of the Military Star collections system for delinquent and past due accounts using MS Project and EPMS.
• Conducted user interviews, one to one sessions with managers and the critical users through JAD sessions.
• Collected, documented and managed business, functional and system requirements using MS Word.
• Identified and documented business rules and created detailed USE Cases using Visio.
• Assisted in all phases of testing and provided support during User Acceptance Testing (UAT) of the system.
• Tracked and logged all system defects into the Incident Logging system.
• Gather/Document Business Requirements and Functional/Detail Requirements.
• Functioned as a Liaison between Functional and Technical people.
• Documented Technical Specifications.
• Analyze/Document existing processes.
• Documented New Processes and Identify/Propose Process Improvements.
• Managed Change Request queue providing problem analysis and resolution.
• Provided root cause analysis for data integrity & testing issues.
• Developed feasibility, business case studies, estimates, detailed project plans and project scope.
• SME for the AAFES Trade Allowance Management System (TAMS). A vendor tracking and procurement system for Retail Distribution.
• Provided production E-Commerce maintenance support for TCP/IP and LU 6.2 CICS applications interacting with POS, Credit Authorizations and Credit Card Companies.

Confidential

Consultant, Montgomery, AL

Responsibilities:

• Worked as an Independent Contractor onsite with the Internet Banking Group of Regions Financial Corporation in Montgomery, Alabama converting Union Planters Bank E-Banking customers to Regions E-Banking system.
• The project consist of the conversion and integration of some 567,000 UP customers from UP’s current system and NCR vender support to Regions’ RNet supported by Hogan, ALS and Shaw third party Loan/Deposit systems. This included the direct conversion of Hogan (DDA) Demand Deposits Accounting and (TDA) Time Deposit Accounts along with ALS and Shaw accounts to the Region’s Rnet E-Banking system.
• Provided support for nightly production interface to Hogan.
• Involved working directly with the different lines of business gathering requirements and creating an automated system for the conversion of accounts.
• Assisted in the development of data models and interface design specifications.
• Developed system workflow diagrams.
• Facilitated the design and mapping of data conversion strategies.
• Developed Functional test plans and User Acceptance test plans and scenarios.
• Conducted interviews, fact-finding, and independent research to design creative, progressive IT solutions for business problems.
• Facilitated collaborative system and data design sessions with the user community, technical architecture resources, and development resources.
• Documented, tracked, and resolved issues related to data quality.
• The work was primarily utilizing mainframe OS/390, AIX, TSO, ISPF, COBOL MVS, CICS, FTP, NDM, Easytrieve Plus, SAS and DB2 providing backend support of the Regions Net JSP front end Web E-Commerce system.

Confidential

Senior Information Specialist, Conway, AR

Responsibilities:

• Served as Senior Systems Analyst and Project Leader for the Vision Plus Household Credit/GM Card Processing Team of Confidential ' Financial Process Management (FPM) Division processing Mastercard credit card transactions in a CICS, DB2, Cobol II, Cobol 370 and Easytrieve Plus credit card authorization, processing and reporting system.
• Responsibilities included Project Manager for Code Releases providing Work Detail, Inputs, Outputs, Resource Roles and Responsibilities, Time Durations, Required Resources, Unit Testing, System Testing, Risk Evaluation, Detailed Implementation Planning and Post Release Implementation Reviews using SEI/CMM, MS Project, Excel and Test Director for project tracking, reporting and testing. Involved the coordination of resources across 3 Confidential datacenters, 2 HSBC Datacenters and offshore resources.
• Other responsibilities included 24X7 Production Support Rotation, Customer Support, Vision Plus 2.5 to 8.0 System Migration, Coding, Testing, Implementations change management and documentation using Endevor on the Confidential side and Changeman on the client side. Participated in the conversion of Vision Plus 2.5 from Cobol II to Cobol 370 and installation of ACH (Automated Clearing House).
• Provided remote Customer/Systems Support for Standard Bank of South Africa during migration to Confidential Base 2000.
• Project Manager for the conversion of CTTS timelog system to (PIV) Project In Vision Project timelog and project tracking system where I gathered requirements, performed analysis and design of the logical/physical database of the MS Access Database.
• PIV Systems Administrator (SME) performing Access Database Administration, creating SQR and Crystal Reports for management when needed.
• Project Manager for the conversion and migration to the Confidential SAP TM ERP system. Involved converting data to the SAP TM master data format for Project Time Tracking and customer billing.
• Participated in SEI-CMM training gaining Level 3 Certification for future process improvements in product and service development, systems integration and maintenance.

Confidential

Senior Software Engineer, Conway, AR

Responsibilities:

• Member of the Enterprise Software Development Group.
• Worked as a Data Analyst responsible for Data Modeling and Data Mapping/Conversions of data from mainframe (EBCDIC) to server ( Confidential ).
• Performed program reengineering, development and maintenance of multiple large databases for use in Data Warehouse, Decision Support and Key Append Systems using C/C++, Cobol II, Oracle 9.0 and PL/SQL in a mainframe Confidential OS/390 and Digital Alpha Server 4100/8400 environment.