SUMMARY:

• A professional IT leader and manager with a broad range of experience in evaluation, development, and delivery of services in information technology.
• Recognized ability in technical project management, contract negotiations, and financial analysis for business concerns.
• Successfully implemented software development projects totaling $10.2M in parallel using Agile and Waterfall methodologies.
• Effective management of US and global offshore resources with multiple external vendors and management teams.
• Completed delivery of projects with 100% on - time rate with passing of SOX compliance audits and program deployments.
• Technologies involved include: Security, Web Services, Business Objects, Data Modeling, and Data Storage.

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, Illinois

Senior Program/Project Manager

Responsibilities:

• Facilitating roll-out of methodology, objectives, risks, and metrics to client managers with the successful rollout of multiple IT software releases utilizing System Development Life Cycle processes. Developed business cases for project planning, financial objectives. Managed delivery of objectives with client/partners, third-party consultants IBM, Accenture, and Amdocs to business stakeholders.
• Identify risks and dependencies, project constrains, assumptions, critical path, risk management and establish the risk’s mitigation strategy. Direct and maintain project artifacts and project team, and manage the project’s sponsor and IT management expectations to achieve organizational goals and objectives.
• Handle documentation review and approval processes, changing control, release management procedures, security policy, contracting, legal and finance dealings. Ensure project status reporting, weekly direct reporting to the IT management, PMO and IT director. Generate project presentation and status report for the CIO and CIO direct reports - upon request.
• Collaborate with the company's enterprise architect on system architecture and system flows, infrastructure and operations, application development, and QA teams to identify the best project management practices and lessons learned.

Confidential, Chicago, Illinois

Project Manager /Web Development

Responsibilities:

• Management of IT databases from multiple internal databases in preparation to the transfer to the facilities resource manager product.
• Regional representative on an internal committee implementing the migration of dedicated facilities to the Confidential inventory management system.
• Identify risks and dependencies, project constrains, assumptions, critical path, risk management and establish the risk’s mitigation strategy.
• Direct and maintain project artifacts and project team, and manage the project’s sponsor and IT management expectations to achieve organizational goals and objectives.
• Facilitated the project estimation and budget process while functioning closely with team leads and the account manager.
• Created task plans, estimated task effort and scheduled overall job effort and task dependencies.
• Reviewed and approved all functional and technical deliverables, delivered feedback to improve deliverables.
• Contributed expertise in uncovering, facilitating, and documenting requirements and future state process models, provided project status weekly to senior management.

Confidential, Oakbrook Terrace, Illinois

Network Partnership Manager

Responsibilities:

• Managing the telecommunication vendor’s relationship for switched and special services for build out of new $5M fiber network for voice and data services. Developed network financial forecasts for quarterly budgeting.
• Designed requirements, methods and procedures to build the network capability in the Central Offices co-locations and field locations and their interconnecting network.

Confidential, Rolling Meadows, Illinois

Midwest Regional Director

Responsibilities:

• Project management of partnerships for billing, software, and provisioning with internal and external customers.
• Managed and audited billing for switched and private circuits for both voice and data resulting in a savings of $240,000 over a twelve month period.
• Directly managed a staff of four, escalating issues with the incumbent local exchange carriers for installation, outages, and billing disputes.

Confidential, Chicago, Illinois

Manager - External Affairs

Responsibilities:

• Managed invoicing from local exchange and interconnection carriers to ensure compliance with new tariff and contract pricing, responsible for more than $1,000,000 of credits due to incorrect billing. Managed the design and implementation of backbone transport mechanism to increase system reliability in four 360 markets with vendors and internal departments.
• Reduced network expenses by $17,800,000 on usage, toll and trunking expenses of $33,200,000.
• Primary interface for the cellular division with local and inter-exchange telephone companies in the for switched and special access facilities.
• Investigating new opportunities to reduce expense and improve network reliability by utilizing new technologies such as fiber, SONET and services such as competitive local exchange providers.