SUMMARY:

• Results - oriented Leader with over 20 years of broad management experience, ranging from Management Consulting, Business Development, Strategic Management & Planning, and a proven track record in Program / Project, Vendor Management, ERP, Governance and Data Center Operations, utilizing full system development life-cycle processes, Six Sigma best practices and PMI / PMP, Component-Based Software Engineering (CBSE) and Agile Scrum methodologies.
• Possesses the technical know-how to get the work done and the intrinsic leadership ability and discernment to motivate and influence.
• Demonstrated success in cultivating strong working relationships and driving collaboration across multiple technical and business unit boundaries at all levels, including Presidents and C-levels.
• Excellent transferable skills with experience in multiple Industries, including Confidential 500, Banking / Finance, Health Care, Retail, Manufacturing, Transportation, and Utilities.

SKILL:

• Program / Project Management utilizing PMI / PMP methodologies (20+ years)
• Global Enterprise Applications Development, Offshore, P&L, Budget, 3rd Party Negotiation, Vendor Management (20+ years)
• Infrastructure / Data Center Program / Project Management, Migrations, Transformations (18+ years)
• Partner / Portfolio / Client Relationship Management (14+ years)
• Financial Institutions / Banking / Credit Card Processing / Financial services / eCommerce (12+ years)
• EPMO / PMO Management (10+ years)
• IT Operations / ITIL / Governance / Release / Change / Help Desk / QA Management (8+ years)
• Oracle ERP Implementations, including Finance and HR modules (7+ years)
• Logistics / Supply Chain / Warehouse Management Systems (7+ years)
• SOX Compliance, Disaster Recovery Preparations (5+ years)

PROFESSIONAL EXPERIENCE:

Confidential, Mesquite, TX

Program / Project Management

Responsibilities:

• Founded in May, 2018. Over 30 years of technology experience, with 20+ Years of Technical Program/Project Management, utilizing PMI / PMP Waterfall and Agile methodologies for Enterprise Software Development, IT Operations and Infrastructure Projects.
• Looking for full-time employment, but also providing W2, 1099 and C2C Program and Project Management Services.

Confidential, Dallas, TX

IT Program/Project Manager

Responsibilities:

• Provided program / project management for Confidential Operations Command Center readiness for ISO / IEC 20,000 project.
• Project was abruptly shut down by the client before requirements gathering phase was concluded.

IT Operations / SOC Program Manager

Confidential, Southlake, TX

Responsibilities:

• Managed the Server Operations Center (SOC) Program and Services for this retail client. Teams include 42 team members, SOC Project Management (4 team members), Server Ops - Wintel / Active Directory (17 team members and 1,400 servers), Storage (10 members and 1.7PB - 10 HP, 9 EMC and 10 NetApp & Clarion) and Backup (11 members and 33,000 backup jobs per month with 1,035 backup clients, utilizing Microsoft Azure. Worked closely with Security to lock down Active Directory rules.

Program Manager

Confidential, Chicago, IL

Responsibilities:

• Provided governance, reporting, issue tracking and overall Program Management for the client’s transition from Lotus Notes to Office 365, driving the team to improve the timelines while improving quality, as well as ensuring swift incident resolution.
• The 28 O365 Team members, dedicated and matrixed, reported to me for this effort.

Sr. PM

Confidential, Alpharetta, GA

Responsibilities:

• Utilizing PMP / PMI methodologies, provided Project Management for delivery of the Event Management, Availability Management, Capacity Management and Demand Management projects for this strategic client.

Transition Manager Lead

Confidential

Responsibilities:

• Responsible for program management in the knowledge transition of 200 IT personnel in the U.S. and Canada, as part of a global transition involving over 800 personnel worldwide, from Confidential to Confidential ’s offshore teams.

Sr. Data Center Transition Architect / PM

Confidential, Irving, TX

Responsibilities:

• Hired to provide guidance for the Confidential Data Center Relocation project.
• Due to a change in managed services providers, Confidential no longer provides services to Confidential .
• Completed knowledge transition to the new vendor in June 2016.
• Provided guidance for Confidential data center projects, such as implementing a POS offshore lab, Hadoop Expansion (memory, 5k switch, 8 nodes), LAN expansion, EMC VMAX refresh, integration of platform scalability and high availability, and introduction of third-party appliances, such as Distil and Splunk (Big Data).
• Created and executed on SOWs (Statement of Works / Contracts), estimating hours, timeline and costs. Managed to SOW, tracking scope, timeline, resources, budget, risks and issues.
• Utilized Atlassian products (JIRA and Confluence) and SharePoint.

Confidential, Sugar Land, TX

Director, EPMO

Responsibilities:

• Provided support and direction for the Enterprise Program Management Office.
• Rolled out new project management methodology utilizing Agile methodology.
• Worked with development team to enhance the time management tool to enable more efficient project status reporting.

Director, IT Program / Product Management

Confidential

Responsibilities:

• Reporting to the CIO of the Division, provided leadership and managed P&L for launching various complex programs and products.
• Directed Managers, Developers (.NET, ISIS, COBOL), Program / Product Managers, Architects and Analysts, in Houston, Indianapolis, St. Louis and Offshore, that support the embossing, personalization, graphics and mailing of cards, printing of statements, letters, pamphlets, booklets and inserts, as well as working with our Electronic Delivery team to provide digital access to the documents.
• Supported over 100 clients. Industries (along with some clients) include Retail (JC Penney), Associations (AAA), Transportation (Honda, Nissan), Entertainment, Financial (JPMorgan Chase, Bank of America), Hotel (Marriott), Government (Xerox), Communications (Cincinnati Bell), Utilities (CenturyLink) and Healthcare (UHG, Cigna, Kaiser, CVS / Caremark, HCSC, Highmark BCBS, BCBS-MA, Humana), utilizing Component-Based / Package-Based Software Development and insuring HIPAA compliance. HIPPA trained and certified.
• Demonstrated success in cultivating strong working relationships and partnerships between Clients, General Managers, Account Management, Operations, Sales and IT Leaders, with a focus on success thorough collaboration. Greatly improved year over year our client satisfaction.

Confidential, Plano, TX

Senior Consultant

Responsibilities:

• Utilizing PMP / PMI methodologies, provided Transition / Program / Project Management for the migration of MedAssets data center from the Confidential Terremark datacenter
• The move included 66 virtual servers, 27 physical servers, 3 storage devices and associated communication equipment.

Confidential, McKinney, TX

Senior Consultant

Responsibilities:

• Utilizing PMP / PMI methodologies, provided Transition / Transformation Program Management for the migration of 2 data centers to 2 other Data Centers.
• Scope included transformation of all applications and data currently running on AS/400, DEC Alpha/VAX, Fujitsu, Sun and AIX server hardware and software to new platforms based on VMware, Windows 2008, and either Solaris or Red Hat Linux. Replaced end-of-life Shark, NetApp storage arrays, end-of-life SAN switch hardware and network hardware with current higher performance servers, storage and technology, while upgrading Oracle databases and Solaris/RHEL Operating Systems to current versions.
• Provided Project Management for the migration of BB Exchange from MS BPOS to on-premise Exchange at Dish, which was the first ever migration from MS BPOS by any company
• Facilitated the upgrade of NetBackup to version 7.1 in support of BB’s 300+ Windows and UNIX servers
• Managed the upgrade of servers with unsupported O.S. to become PCI compliant, working closely with Security.

Confidential, Dallas, TX

Director, Production Management and Control

Responsibilities:

• Directed over 30 professionals, responsible for 24x7 uptime and delivery of all production services, consisting of Systems Engineering (Network / Cisco, EMC / HP XP Storage, VMWare, Citrix / Wintel Sys Admins), Data Operations, Security, QA Testers, Systems Analysts, Data Center (outsourced to Terremark / Confidential ) and Application Support Engineering (SQL, .Net).
• Working closely with Security, implemented single sign-on, iPhone and Android anti-virus applications and secure data duplication removal using Checksum.
• Managed all aspects of Terremark / Confidential vendor, including creation of SLAs, SOX and PCI compliance, negotiation of contracts and contract addendums.
• Managed P&L and resources in support of 50+ projects simultaneously

Confidential, McKinney, TX

Senior Consultant

Responsibilities:

• Utilizing PMP / PMI methodologies, provided guidance, budget management and program / project support for Blockbuster’s (BB) Corporate Infrastructure, Data Center, Operations, and Distribution Center teams
• Provided PMO guidance for BB Data Center organic growth (Windows, UNIX, SQL and Virtual Servers / LAN / WAN / Web Applications / SharePoint / Database / Firewalls / Storage / SAN)
• Implementing Intelligent Mail barcode (IMb), upgrading B2B software, sorter control computers and label printer firmware in BB’s 40 U.S. Distribution Centers to handle USPS requirements and avoid costly fees
• Provided Program Management for the reconfiguration of BB’s QA environment, including the upgrade of applications, operating system, servers, databases and ongoing support

Confidential, Irving, TX

IT Program Manager

Responsibilities:

• Received 2006 ‘Spirit of Flowserve’ award for commitment and collaboration provided during a global transition effort by Flowserve to initiate and deploy their strategic ERP platform. Provided support for successful deployment of Oracle 11i (version 11.5.10) ERP, with HR, Finance, Order Management, Manufacturing, MRP, Sales and Service as major tracks and transition from older infrastructure and application platforms.
• Implemented a Program Management Office (PMO) to be a Center of Excellence in alignment with the vision of the organization for the Enterprise Shared Services division of Flowserve.
• Implemented ITIL processes to manage 135 projects simultaneously.
• Exceeded productivity improvement target, with a blend of Agile, Six Sigma, CBSE and PMP / PMI Waterfall methodologies. Responsible for portfolio planning, project prioritization, resource forecasting and capacity management.
• Reduced development backlog from over 600 requests to under 200 and cut average development lifecycle by ½. Received 2009 ‘Spirit of Flowserve’ award for these improvements.
• Following ITIL and best practices, implemented and managed IT Change, QA, Configuration, and Release Management processes and tools (HP / Mercury’s QTP, LoadRunner, Quest Software’s Stat), leading to a significant reduction in production interruptions. Received 2007 ‘Spirit of Flowserve’ award for commitment to creating and managing a Global Business Council, Production Support, QA and IT Change Control processes. Assisted in review of Planview to be used as the company’s enterprise portfolio and resource planning tool.
• Managed Production Support (team of 12 analysts / programmers skilled in Oracle Forms, Oracle Reports, XML Publisher, SQL, PL/SQL, UNIX shell scripts, Discoverer, XML and XSL, Oracle PL/SQL ), QA and 3rd party vendor relationship with Offshore Team (L&T InfoTech).
• Responsible for Enterprise Applications and OneNeck Data Center SOX compliance. Using structured methodologies, created internal processes, which led to 0 Significant Deficiencies for our 2008 and 2009 internal and external audits.
• Assisted in move of Data Center as we transitioned to using a 3rd Party Outsourcer. Coordinated testing of 100+ different applications, involving resources from around the globe to support this.
• Responsible for managing project timeline, budget, Organizational Change Management (OCM) and Training, utilizing Oracle’s User Productivity Kit (UPK) and Flowserve’s Learning Management System (LMS)

Confidential, McKinney, TX

Senior Consultant

Responsibilities:

• Provided management guidance, budget management and program / project support for Blockbuster’s (BB) Corporate Infrastructure and IBM’s Data Center teams, utilizing PMP / PMI methodologies.
• Successfully upgraded the Warehouse Management System (WMS) and other environments (23 UNIX servers, 1 NT server) from Oracle database 8i (32-bit) to 9i (64-bit)
• Worked with Security and eCommerce Teams in implementing a PCI compliant single sign-on secure file storage on cloud, and secure funds transfer using Triple DES.
• Installed and migrated users to new Blackberry server
• Upgraded to Tivoli Enterprise System Management’s monitoring and data-warehousing products
• Upgraded the Application Performance Monitoring (APM) environment utilizing Veritas
• Installed hardware to handle BB’s new Network Attached Storage (NAS) environment utilizing Network Appliance storage devices
• Led Task Force in optimization / performance tuning of the Provia WMS for 890,000 sq ft warehouse