SUMMARY:

• Solutions - oriented Senior MIS Executive with a proven track record of high-quality application development, network administration, and data center management, demonstrated through 20+ years of achievement.
• Exceptional background leveraging sound business solutions to map business needs to progressive technologies.
• Expert knowledge in managing information systems while implementing a variety of proactive upgrades, installations, and security strategies.
• Adept at understanding and analyzing enterprise-wide operations to increase proficiency and maximize results.
• Excel at leading all aspects of IT planning, development, and implementation.
• Proven ability to manage detailed projects involving direct and indirect outsourcing as well as business and technical staff within numerous departments.
• Trusted executive who is consulted by senior management to provide honest assessments of IT solutions and their effect on business goals.

CORE COMPETENCIES:

• Supply Chain Strategies
• Strategic Business Development
• Troubleshooting & Problem Resolution
• MIS & Enterprise Management Solutions
• POS
• Project Management
• Vendor Management
• PMP Certified
• Staff Development & End-User Training
• PCI Compliance

PROFESSIONAL EXPERIENCE:

Confidential ’

Senior Program Manager

Responsibilities:

• Worked with a high level context diagram to map out the different tasks that would move to the Confidential systems.
• Held workshops with IT and the business to understand the processes that Gilt.com executes today, and determine the ‘fit’ within the Confidential system(s). Gaps were identified and communicated to the management. We reviewed:
• Order Management(OMS), Warehouse Management, Item Creation, Item Enrichment (web), PO, Website Support, Sales Audit, Pricing, Reporting, and Financial systems.
• Working with the business and IT teams to design data conversion process, business process changes, and timing for each application conversion.
• Developed senior management documentation that outlined the current and future state. Added recommendations for gap resolution.
• Developed high level project timeline.
• Defined testing process and the need for separate environments to properly test all system changes.
• Managed SharePoint site for the project.
• Monitored project budget and forecasted monthly spend
• Ensured all invoices coded properly and paid in a timely manner
• Chaired Steering Team and IT Project Team meetings.
• Implementation of Oracle’s Identity Management system. This will allow Confidential, to track associate system access, thru a single system. Associate changes will be implemented by HR and automatically fed to the IDM system.
• Worked with a high level context diagram to map out the new process flow.
• Held workshops with IT and HR to understand the current user access and mapped out how the future process will operate.
• Working with the business and IT teams to design data conversion process, business process changes, and timing for each application conversion.
• Developed senior management documentation (Dashboards) to communicate project progress and identify gaps.
• Developed high level project timeline.
• Defined testing process and the need for separate environments to properly test all system changes.
• Managed SharePoint site for the project.
• Monitored project budget and forecasted monthly spend
• Ensured all invoices coded properly and paid in a timely manner
• Chaired Steering Team and IT Project Team meetings.

Confidential

Retailer

Responsibilities:

• Developed detailed project plan for enhancements to existing applications. (Microsoft Project 2013)
• Developed Program Plan to align all IT departments and IBM consulting team.
• Facilitates meetings to ensure issues are identified and statuses communicated to all team members.
• Developed senior management documentation to communicate project status.
• Managed SharePoint site for the project.
• Project utilized Waterfall and a Hybrid Agile methodology
• Project utilized HP-ALM for defect tracking.
• Assisted Infosys (testing) team with system, system integrated, and performance testing.

Confidential

Senior Project Manager

Responsibilities:

• Developed detailed project plan.
• Facilitates meetings to ensure issues are identified and statuses communicated to all team members.
• Developed senior management documentation to communicate project status.
• Working with external data collection company, to track supplier responses and escalate issues with unresponsive suppliers.

Confidential

Senior Project Manager

Responsibilities:

• Manage IT teams to ensure timely completion of modifications and data conversion tasks.
• Developed detailed project plan. (Microsoft Project 2013 Web)
• Facilitates meetings to ensure issues are identified and statuses communicated to all team members.
• Developed senior management documentation to communicate project status.
• Utilized Visio to document current vs future system landscape.

Confidential

Implementation Manager and Business Analyst

Responsibilities:

• Created and updated project plans.
• Developed detailed program modification documents.
• Worked with clients on new ERP installations.
• Business Analysis review to identify areas where the software did not support the business process.
• Developed program modification documents.
• Trained on all facets of the ERP system.
• Developed plans for data conversion and old vs new reporting.
• Assisted customers with Confidential Customer marketing programs
• Track Coupon redemption
• Analyze market basket by customer, by program
• Facilitated requirements gathering sessions (JAD). Developed communications plan and executed weekly and bi weekly project updates.
• Reviewed internal processes and developed changes to improve the operation and customer satisfaction.
• Supported POS and ERP applications

Confidential

Project Manager

Responsibilities:

• Facilitated the acquisition of the Chaps brand from Confidential to RL
• Developed data conversion plan from the Confidential to RL system
• Review reporting requirements and determined which new reports would replace the Confidential version.
• Created and updated project plans.
• Developed project charter and scope.
• Gathered documentation, categorized and stored documents on SharePoint
• Facilitated requirements gathering sessions (JAD). Developed communications plan and executed weekly and bi weekly project updates.
• Created Power Point presentations for IT management

Confidential

Responsibilities:

• Developed and executed plan to fix issues with existing JDA ERP system.
• Reviewed data issues and created action plan to resolve.
• Reviewed business process and recommended changes to ensure data integrity and employee efficiency.
• Hired and monitored technical consultants.
• Gathered documentation, categorized and stored documents on SharePoint
• Facilitated requirements gathering sessions (JAD). Developed communications plan and executed weekly and bi weekly project updates.
• Supported POS application and infrastructure.
• Manage staffing (3 direct and 12 indirect)
• Responsible for advancing all corporate systems (warehousing, merchandising, purchasing, financial, licensing, and executive reporting).
• My team supported the E-Commerce division by supplying Item information, Inventory levels, Fulfilling customer orders, and communicating shipment confirmation back to the site.
• Worked with technology vendors on new system and proper support of existing. Manage contracts, established SLA’s, and reduced expenses. Sought new technology to improve efficiency and support the future growth of the company.
• Worked with internal and external help desk teams to ensure SLAs were being met and track problem trends.
• Communicate and collaborate with users to resolve system-related issues.
• Introduced Confidential project methodology to define scope, feasibility, track progress, and ensure successful project implementations, on time and on budget.
• Spearheaded creation of five-year strategic road map, instrumental in executive team planning for IT.
• Communicated risk surrounding replacement needs for end-of-life infrastructures.
• Responsible for $3.5 million budget. Reduced expenses from 4.8% of NSV to 3.4% in two years. Developed and presented to the management team, a 3 year budget plan, to bring expenses down to below 2% of NSV (retail benchmark).

Confidential

Responsibilities:

• Facilitated requirements gathering sessions (JAD).
• Developed communications plan and executed weekly and bi weekly project updates.
• Worked with business to prioritize modifications.
• Created and updated project plans.
• Worked with business to understand changes between systems and how it would affect their business processes.
• Created Power Point presentations for IT management
• Significantly improved overall warehouse and product management practices through the automation of forms and development of key applications.
• Championed selection of AJB polling application and real-time credit card/merchandise credit/gift certificate systems.
• Developed disaster recovery plan factoring in limited resources.
• Implemented PKMS in our Auburn MA distribution facility. Participated in the configuration and training sessions. Assisted in creating the APIs between PKMS and the JDA MMS systems. Interfaced systems to drop tray sortation system.
• Worked with Corporate IT and Deloitte Auditors on implementing processes and procedures to ensure compliance with Sarbanes-Oxley.
• Implemented a sortation system to improve product flow and increase employee efficiency in our warehouse.
• Implemented an EDI replenishment system for our basic product lines. Expected inventory turns are to increase to 6 from 2 times a year.
• Converted existing warehouse software to PKMS. Upgraded merchandising system to JDA 4R6 and implemented the MID Allocation and Planning software package.
• Assisted with the company’s adherence to the PCI standards. Worked with the Audit and Legal departments to identify all phases of credit card processing and storage. Implemented an encryption process, to secure credit card data throughout the Confidential ’s Basement network. Worked with corporate network group to lock down switches and limit network traffic for approved uses.
• My team supported the outsourced E-Commerce site by supplying Item information, Inventory levels, Fulfilling customer orders, and communicating shipment confirmation back to the site.
• Implemented Business Intelligence software called MicroStrategy. Coordinating user training and working with users to eliminate Excel and Access reporting. Our goal is to get 90% of our reporting needs from the Micro Strategy product.
• Utilized MicroStrategy to analyze market basket for promotions.

Confidential

Director of MIS

Responsibilities:

• Successfully implemented and installed the JDA MMS retail system as well as the RLM apparel system, including the conversion of all ACS files to the RLM system.
• Developed data conversion plan from the ACS to RLM system
• Review reporting requirements and determined which new reports would replace the ACS version.
• Worked with business to understand changes between systems and how it would affect their business processes.
• Developed project charter and scope.
• Facilitated requirements gathering sessions (JAD). Developed communications plan and executed weekly and bi weekly project updates.
• Evolved data management and product tracking processes through the implementation of the source tracking system ALDON.
• Effectively tracked and reported the status of all projects while meeting or exceeding stated milestones and deadlines.
• Significantly improved warehouse practices through a variety of customized advancements: implemented a scan/pack system to meet customer shipping requirements, installed Norand RT1700 RF terminals for scanning inventory and locating stock, and created automated receiving system to reduce receiving errors by 30%.
• Converted acquired outlet stores to new POS and ERP applications (JDA)

Confidential

Business Specialist & Project Manager

Responsibilities:

• Instrumental in improving turn and in-stock by 40% through the collaborative creation of the “LIZRIM” quick response system.
• Monitored daily sales from Mercantile Department Stores
• Compared inventory nightly with a store level Min/Max plan created by our sales staff and Mercantile Buyers. Shipped product as necessary.
• Tracked performance, focused on eliminating ‘out of stock’ situations.
• Met with Mercantile management to review results, acquire ‘buy in’ to expand the program.
• Heavily involved in all aspects of EDI (Electronic Data Interchange) evolution, including completion of comprehensive research, presenting options to executive committee, and steering the future direction of EDI development guided by retailer input.
• Promoted to Project Manager in recognition of previous successes, gaining control of EDI, Customer Service, and Order Processing systems; collaborated with Anderson Consulting on the creation of Customer Service and Order Processing system.
• Successfully created Visual Basic Help Desk system (to track user requests and problems) and Optical Storage system (to manage retail sales data).
• Received company award in 1995 for uncompromising dedication and crucial support of mission-critical projects.
• Was part of the acquisition team that worked on incorporating the systems of the Russ Togs company, which Confidential had purchased. Created an acquisition IT document. This document was used for developing an action plan when the company acquired a new business.