SUMMARY:

Self - motivated, innovative and goal-oriented project management professional pursuing a challenging career in a team oriented environment that fosters developmental growth and leadership opportunities with a focus on attention to detail, continuous process improvement, creativity; while encompassing both project management methodologies/life cycles and delivering quality solutions.

SKILL:

• Attention to detail
• Proficient communicator
• Knowledge of design & development
• Collaborative leader
• Resource planning
• Requirements Definition & Analysis
• Business Case Development
• Executive presentations
• Business Analysis
• Waterfall/Iterative/Agile
• Process improvements
• Project Lifecycle Management
• Project Scheduling
• Ability to learn new things very quickly
• Independent/self-motivator
• Executes with little to no instruction
• ROI Analysis
• Vendor Relations
• Requirements Elicitation
• Microsoft Project/Clarity/Remedy/HPQC

WORK HISTORY:

Project Manager

Confidential, Bentonville, AR

Responsibilities:

• Managed project work steam for ISD software creation (Agile Methodology), & implementation rollout for Scheduling Choice Initiative.
• Created User Stories & mockups in Balsamiq for new software implementation.
• Work stream implementation & support for various cross-functional work streams.
• Created End User Documentation for Scheduling Choice & HR Strategy Project Team.
• Created WIRE mockups for Toolkits and artifacts for implementation of Customer FIRST (JDA-Red Prairie).
• UAT Planning, preparation, Test Plan creation & facilitation of Scheduling Choice.
• Created end user video scripts and produced end user videos in collaboration with Adair Creative.
• Created end user videos in Brainshark.
• Audio editing in Audacity for Brainshark videos.
• Behavioral mapping & strategies for improvement.
• Project Planning in MS Project/TAP creation and updates.
• Project plan forecasting, timelines, and provided weekly project updates.
• Created communication artifacts for emails, WIRE pages, EC+ Tasks, Talking Points, Metrics analysis.
• Graphic Design of User Manuals, Video Presentations, Posters, One Pager’s and Guides.

Sr. Business Analyst

Confidential, Bentonville, AR.

Responsibilities:

• Completed Project Management Series
• Manual Test Case creation/Defect Management in HPQC
• Waterfall, Agile & Iterative Methodologies
• Adhered to System Development Life Cycles
• Executive in Business Analysis
• Assists with creating technical specifications for system evaluation
• Technical Writer for End User Documentation
• Business Analysis/Workplan/Elicitation
• Lead various teams of BA’s
• New solution research
• Customer support & engagement
• Broad knowledge in retail business operations
• Vendor Selection and RFP
• Contract Management in Ariba
• Mentoring associates
• Wireframes creations using Axure or Balsamiq

Business Analyst

Confidential, Bentonville, AR

Responsibilities:

• Project Planning/Management (Waterfall)
• Created/Modified miscellaneous application support/user documentation.
• Manual Test Case planning, creation & execution
• Standard ISDLC Artifacts creation including TDD on occasion
• Customer and Vendor communications
• Technical Writer for End User Documentation
• Vendor Relations with Salesforce, ERCM, RockFish Interactive
• Budget/ROI Assessment and Analysis
• New solution research
• Customer support & engagement
• Broad knowledge in retail business operations
• Project Rollout & Execution for Corporate Affairs Stakeholder Management

Programmer Analyst

Confidential, Bentonville, AR

Responsibilities:

• Project Rollout & Execution
• Data & Trend Analysis
• Project planning/Management
• Coordination of Firmware updates
• Hardware
• Manual Test Case planning, creation & execution
• Vendor Relations with Ingenico & Verifone
• Budget Analysis
• Legal requests & monthly compliancy reporting
• Created & increased QA awareness & standards for WM & Ingenico
• Technical Writer for End User Documentation for NCR & Field Support

Project Coordinator

Confidential, Grand Rapids, MI

Responsibilities:

• Parcel Lookup & Identification
• Environmental Assessment Review
• Project assessment & documentation
• Purchase/Occupancy Agreement review & documentation
• Oil/Gas well permits & leases review
• Title Commitments, Acquisition Deeds & Mineral Reservations investigations
• Project planning
• Vendor Relations with Grubb & Ellis Paramount, Aqua-Tech Consultants, Kent County Parks Department, Williams & Works, Varnum Riddering Schmidt, & Howlett, Wondergem & First American Title Company
• Media representation matrices
• Budget Analysis
• Mapping
• Event research & planning

Deployment Technical Specialist

Confidential, Orlando, FL.

Responsibilities:

• 3rd Level Operations Support
• Matra POS System Maintenance & Back office Support
• IBM SurePOS 500
• Manual Test Case planning & execution
• Matra Software Testing/Debugging
• End user requirement implementation reviews
• Rollout onsite support for Go Live Dates
• Functional onsite support & end user

UNIX Systems Administrator/Analyst

Confidential, Walker, MI

Responsibilities:

• NCR POS Software Administration & implementation
• Hardware Troubleshooting/Diagnostics
• Unix platform/kernel/software deployments and installations
• Coordinated, implemented & orchestrated NCR Software Deployments, Unix Platform Rollouts, for POS clients & NCR SCOT/Optimal
• NCR Unity Server System Maintenance with Data & Trend Analysis
• Kornshell Unix Scripting for installation purposes, automated server processes, paging & monitoring
• Unix server replicating, partitioning, CPU monitoring, CRON maintenance, space usage & disaster recovery
• Assisted in Server Hardware Setup/Diagnostics/Repair
• Computer Hardware Vendor Relations
• New Hardware/Software R&D
• Manual Test Case planning, creation & execution
• End user & Business customer requirement analysis & project plan composition
• End User requirement implementation reviews
• Vendor Relations with NCR (National Cash Register Company) & Optimal Robotics
• Conducted server configurations of LAN, WAN, DNS, TCP IP, SMNP, Print Services using tcpconfig
• Software Testing/Debugging of Point of Sale systems & automated Unix server Installations

Technical Support Analyst/MIS Developer

Confidential, Grand Rapids, MI

Responsibilities:

• Technical Writer for End User Documentation
• Developed UNIX Skills & implemented kornshell scripts for automated server processes, paging & monitoring purposes
• Cross-Trainer on helpdesk for POS/PC/SERVER Support
• Manual Test Case planning, creation & execution
• Performed hardware installations of POS/PC/telxon portable Clients for new stores
• Server configurations for Unix SCO Openserver 5.0 LAN, WAN, TCP IP, SNMP, Print Services and Loaded Progress 8.2 version Databases on Compaq 1600/5500 Raid 5 servers
• Configured/Loaded programming on Telxon 960 DS / 960 SL, Welch Allyn 3800/5400 Hand Held Scanners
• Software Issue maintenance tracking, resolution & monitoring
• Unix server replicating, partitioning, licensing, space usage, CPU monitoring, CRON maintenance, recovery, restoration & Tandberg nightly backups
• End User requirement implementation reviews
• Vendor Relations with IBM, COMPAQ, DIGITAL, GRS & Lexmark for contract review & service negotiations.
• Learned Basic Knowledge of Progress Version 8.2 (4GL Database)/Java independently
• Constructed animated GIF’s using Gif Constructions Set & Paintbrush PRO 4.0
• Performed internal Intranet Maintenance