Project Manager Resume

SUMMARY:

A Certified Telecommunications Project Management Professional with 10 years of expertise in the management of for telecom, technical projects, Confidential Confidential, Confidential and Confidential Voice Mail Systems, Confidential Call Recording system, Administration of patches, upgrades, change controls, backups and growth projections. Provide support of the communication updates, scheduled monitoring and management; and risks to timelines, scope and overall project satisfaction. Assisted and conducted Kick - off meetings, defined project objectives and scope.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Project Manager leading account transition/consolidation project; Managing team transitioning company to new ownership
Defined requirements and implemented project resource plans
Executed project plans from planning phase through implementation and successful deployment (ongoing)
Created all project documentation, including updates to plan
Ensured milestones are met for timely handoff to new owners
Prepared project financial and progress reports
Ensured all commitments and objectives of the project are met

Confidential

Telecommunications Project Manager

Responsibilities:

Project Manager on small to medium sized projects; including Leading the upgrades to Confidential switches and Confidential / Confidential voicemail systems.
Managed team transitioning companywide telecom system from Confidential to Confidential
Managed Service Center incidents, ensuring all SLAs are met
Defined project resource requirements and implement project resource plans
Executed project plans from planning phase through implementation and successful deployment
Managed expectations for ensuring alignment among operations and deliverables to the end users
Monitored and effectively responded to customer needs and potential problems
Provided Project documentation including Confidential, project plans and lessons learned
Ensured all commitments are met for the goals and objectives of the project
Prepared reports on project financial aspects and progress
Managed and coordinated change activities
Performed project closure activities and ensure stakeholder satisfaction
Lead all provisioning, installation, testing, maintaining and troubleshooting of Confidential Confidential, Confidential and Confidential Voice Mail Systems
Provided coordination support for phone and voicemail issues via Remedy system

Senior Telecommunication Analyst

Confidential

Responsibilities:

Assisted with Project Management for upgrades to Confidential switches and Confidential / Confidential voicemail systems
Processed MACs for Confidential, including Confidential and Confidential voicemail
Provided support for phone and voicemail issues via Remedy system
Completed software work orders on the Confidential system
Utilized Service Center for ticket handling
Provided Monthly documentation of MACs and Remedy tickets completed
Utilization MOST system for billing
Provided Phone support for Field Technicians for order completion/ troubleshooting.

Confidential, Troy, MI

Senior Lead Telecommunications Analyst

Responsibilities:

Lead Confidential project as PM for building/upgrades to 4 OnStar Call Centers located in North America, Canada and the Philippines
Senior administrator of Confidential Call Recording system supporting 3.5 million customer calls monthly
Administration of patches, upgrades, change controls, backups and growth projections
Manage vendor relations with carriers
Provide on-call support as Level 3 technician
Manage Confidential and ACD systems
Perform move/adds/change for voice systems
Trained new staff on Confidential and Confidential
Implemented Canadian Privacy Project in support of Canadian Privacy laws
Confidential Technology project lead for implementation of redundant switches for Disaster Recovery Program

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