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Project Manager Resume

SUMMARY:

A Certified Telecommunications Project Management Professional with 10 years of expertise in the management of for telecom, technical projects, Confidential Confidential, Confidential and Confidential Voice Mail Systems, Confidential Call Recording system, Administration of patches, upgrades, change controls, backups and growth projections. Provide support of the communication updates, scheduled monitoring and management; and risks to timelines, scope and overall project satisfaction. Assisted and conducted Kick - off meetings, defined project objectives and scope.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Project Manager leading account transition/consolidation project; Managing team transitioning company to new ownership
  • Defined requirements and implemented project resource plans
  • Executed project plans from planning phase through implementation and successful deployment (ongoing)
  • Created all project documentation, including updates to plan
  • Ensured milestones are met for timely handoff to new owners
  • Prepared project financial and progress reports
  • Ensured all commitments and objectives of the project are met

Confidential

Telecommunications Project Manager

Responsibilities:

  • Project Manager on small to medium sized projects; including Leading the upgrades to Confidential switches and Confidential / Confidential voicemail systems.
  • Managed team transitioning companywide telecom system from Confidential to Confidential
  • Managed Service Center incidents, ensuring all SLAs are met
  • Defined project resource requirements and implement project resource plans
  • Executed project plans from planning phase through implementation and successful deployment
  • Managed expectations for ensuring alignment among operations and deliverables to the end users
  • Monitored and effectively responded to customer needs and potential problems
  • Provided Project documentation including Confidential, project plans and lessons learned
  • Ensured all commitments are met for the goals and objectives of the project
  • Prepared reports on project financial aspects and progress
  • Managed and coordinated change activities
  • Performed project closure activities and ensure stakeholder satisfaction
  • Lead all provisioning, installation, testing, maintaining and troubleshooting of Confidential Confidential, Confidential and Confidential Voice Mail Systems
  • Provided coordination support for phone and voicemail issues via Remedy system

Senior Telecommunication Analyst

Confidential

Responsibilities:

  • Assisted with Project Management for upgrades to Confidential switches and Confidential / Confidential voicemail systems
  • Processed MACs for Confidential, including Confidential and Confidential voicemail
  • Provided support for phone and voicemail issues via Remedy system
  • Completed software work orders on the Confidential system
  • Utilized Service Center for ticket handling
  • Provided Monthly documentation of MACs and Remedy tickets completed
  • Utilization MOST system for billing
  • Provided Phone support for Field Technicians for order completion/ troubleshooting.

Confidential, Troy, MI

Senior Lead Telecommunications Analyst

Responsibilities:

  • Lead Confidential project as PM for building/upgrades to 4 OnStar Call Centers located in North America, Canada and the Philippines
  • Senior administrator of Confidential Call Recording system supporting 3.5 million customer calls monthly
  • Administration of patches, upgrades, change controls, backups and growth projections
  • Manage vendor relations with carriers
  • Provide on-call support as Level 3 technician
  • Manage Confidential and ACD systems
  • Perform move/adds/change for voice systems
  • Trained new staff on Confidential and Confidential
  • Implemented Canadian Privacy Project in support of Canadian Privacy laws
  • Confidential Technology project lead for implementation of redundant switches for Disaster Recovery Program

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