SUMMARY:

• Senior Project/Program Manager with excellent written and verbal communication skills
• Ability to translate complex information technology concepts into terms understandable by business managers.
• IT project leader with extensive large - scale systems integration experience leading and motivating multidiscipline project teams
• Facilitated the development of effective teams
• Efficiently scheduled, facilitated and coordinated project team meetings
• Life-long learner who has mentored and developed new project team members in a matrix management environment
• Innovative leader with the ability to adjust to aggressive schedules and resource limitations
• Track record of delivering projects on-time within budget and scope
• History of outstanding PRISM Software Quality Assurance (SQA) audit results

TECHNICAL SKILLS:

• Microsoft Office Suite (Word, PowerPoint, Excel)
• MS Project
• SharePoint
• ReqPro
• SQL
• Documentum/ FileNet
• PIW
• PRISM Financials
• CMPM
• Q (IM- Instant Messenger)
• ITUP
• PRISM
• Express
• Express One
• Documentum/ FileNet/P8

PROFESSIONAL EXPERIENCE:

Confidential, Schaumberg, IL

Project Management

Responsibilities:

• ATT PMO Team
• Confidential Service Assurance and Service delivery projects enhancing features
• As a Project Manager and program manager managed multiple concurrent projects
• Directed IT applications teams of 20+ project leaders, software architects, developers and system testers
• Managed budgets and delivery for on time delivery

Confidential, Hoffman Estates, IL

Project Management

Responsibilities:

• Fujitsu Confidential &T PMO Team
• Confidential &T Dedicated Ethernet Program: managed numerous projects which introduced new technology for speeds from 1GB to 100 GB
• Optical Transport Network Program: managed numerous projects that was deployed optical network features
• As a project and program manager, managed multiple concurrent projects.
• Directed IT application teams of 20+ project leaders, software architects, developers and systems testers.
• Facilitated the transition of software development from third party vendors to Confidential &T.
• Ensured application adherence to the Confidential &T Express, Express One and PRISM SDLC methodologies.
• Change control: responsible for the approval and estimate of all project/program scope changes.
• Program/project budget: approved and monitored planned versus actual expenditures.
• Release management: developed the Integrated Project Plan (IPP) for impacted applications
• Communicated program/project issues, risks and jeopardies to Confidential &T Executives
• Transitioned project off-hours development, system test and production support to off-shore resources.
• Worked on projects as CAR (Client Account Representative) to estimate and define impacted applications for projects resulting in projects funding and implementation schedule.

Confidential,

Technical Manager

Responsibilities:

• Managing 10 technical professionals for support of the messaging products
• Serving as a single point of contact clients’ customers for the resolution of technical and project related issues
• Developing and managing internal development schedule to satisfy customer schedule, expectations and demands
• Managed 7 technical professionals for the UMTS base station construction project in Phoenix Arizona

Confidential

Program/Project Management

Responsibilities:

• Managed 7 technical professionals for the UMTS base station construction project in Phoenix Arizona
• Developed and monitored the project schedule to meet customer commitment
• Defined project resource needs
• Managed vendors and subcontractors to ensure compliance with the budget and quality of outcome
• Managed change control within Lucent, vendor and customer.

Confidential

Technical Support Services

Responsibilities:

• Worked as a Project Manager for Western and Northern region for the Confidential India CDMA Project that deployed 66 MSCs and 2500 base stations throughout India (Revenue $500 Million)
• Developed deployment schedule for the project
• Established Resource Plan for the deployment of US and other engineers to India
• Managed over 60 engineers from US and other countries in various cities in India simultaneously
• Communicated with client to ensure the project changes were agreed and managed
• Updated project schedule to ensure the cutover date was met to avoid any penalties
• Ensure that the technical and project issues were addressed and resolved in a timely manner

Confidential, Naperville, IL

Technical Support Services

Responsibilities:

• Responsible as a Technical Manager for numerous international projects in Analog, CDMA, and TDMA technologies for Wireless Networks for the clients in Asia, Latin America that included Korea, Philippines, India, Thailand Indonesia, China, Argentina, Venezuela, El Salvador, Peru, and Haiti.
• Worked on projects that estimated revenue of $100M -$200M per year.
• Managed teams of US and in country personnel for deployment of networks on time delivery
• Provided technical leadership, teamwork assignments and support to staff

Confidential

Customer Technical Support

Responsibilities:

• As a Technical Manager established local customer support organization in Jakarta, Indonesia.
• Recruited 30 local Engineers to support the Confidential &T Indonesia Telecommunication customer support operation
• Developed communication plan to ensure that the technical issues were identified and addressed in a timely manner.
• Established local customer support organization the single point of contact for the timely resolution of customer technical issues
• Developed Staffing, training, and support equipment plans for the local organization

Confidential

Customer Technical Support

Responsibilities:

• Established Local customer support organization in Kaoshing, Taiwan
• Recruited 40 local engineers in Kaoshing, Taiwan and other locations in Taiwan
• Developed protocols to enhance communication with customers and other support channels in US and Hong Kong.
• Served as a single point of contact for the resolution of technical issues for the customers in Taiwan
• Increased revenue by 75% from $100M to $175M per year as a result of improved customer satisfaction
• Increased market share that resulted in request from Confidential &T VP for replication of Taiwan success in Jakarta, Indonesia

Confidential, IL

Customer Technical Support

Responsibilities:

• Worked as a Member of Technical Staff and Development Systems/Test Engineer

Confidential, Minneapolis, MN

System Development

Responsibilities:

• Worked as a Development Engineer and Logic Design Engineer