SUMMARY:

• Coaching and leading integration and delivery in diverse business and technical environments: government, financial services, banking, health care, retail.
• Strengths in client engagement, transformation, negotiating, and consulting in technology evolution to enhance invested value and drive to priorities.
• Success in process improvement, enterprise integration, and future - state process implementation.
• Skilled in technology outsourcing.
• Experience in local, national, and multi-national environments.
• Certified Project Management Professional, Certified Scrum Professional and ScrumMaster.
• Business partner, customer advocate, providing linkage between business drivers and technologies to make it happen
• Manage stakeholder expectations and deliver to exceed, develop team objectives, prioritize, execute and control work
• Define vision, develop practice capabilities, peer collaboration, proven success in managing and developing people
• Composure in highly visible roles, setting direction, practices and standards; leadership, prioritization and execution
• Portfolio and Project prioritization and balance, services, program priorities, funding plan, budget development, scorecard
• Lead, manage, coach, advocate; remove impediments; guide professional development enhancing capability and delivery
• Manage budgets, assignments, commitments, follow-through; contribute to work products; teams, 2nd-level managers
• Experienced in developing and delivering application and infrastructure projects, programs, and business services
• Data management, integration, quality, warehousing, governance, rollouts, mobile, digital, Medicaid, MMIS, ACA
• Wide-ranging projects - small initiatives, $MM programs, budget management, early adopter, complex implementations
• Senior leadership strategies, organizational alignment, managed change, cross team interaction, continual improvement
• Assumptions and constraints, multi-level risk assessment, risk remediation, facilitate escalations, issue resolution
• Vendor and supplier interactions, develop RFP, negotiate requirements, evaluate and select, review performance
• Contractual deliverables, staffing management, resource allocation, critical path and dependency analysis, lessons learned
• Technology, application, data, and hosting solutions assessment, business value for integration, driving focused delivery
• Commercial and retail bank, public sector, government, treasury, financial services, card, ATM, sales, service, teller
• Application development, software, technical infrastructure, life cycle analysis, upgrade, business process, mitigate risk
• Information Technology Service Management, ITIL, ISO, enterprise technical change, problem and incident management
• System Availability Management, problem and process analyses and process improvement across business functions
• Operational metrics & analysis, scorecards, Six Sigma, LEAN, processes and controls, report automation
• Defense Acquisition Regulation, Federal Acquisition Regulation, RTM, global defense data strategy, geospatial data
• Audit, compliance review, internal audit, state-level boards, document management, finance records, architecture review
• Service Level Management, process and business reporting, proposal development, source selection, vendor performance

DELIVERS RESULTS SIGNIFICANT TO BUSINESS SUCCESS:

• Strategy and Transformation - Value Stream, Scorecards
• Client Engagement - Direct, External, B2B, Stakeholders
• Coaching: Lean, Agile, Scrum, Sprint, SAFE, Kanban
• Integrated Delivery: DevOps, PMI, PRINCE2, SDLC, ITIL
• IT Delivery, Production Release, Tech Leadership
• Project, Program, Portfolio Prioritization, Balance, Scaling
• Cross-Function Optimization, Phased, Waterfall, Hybrid
• Enterprise Business Continuity, IT Disaster Recovery
• Technology Selection, Lifecycle, Transition Management
• Outsource Decisions, Competitive Selection, Assessment
• Performance Coach: Contributor, Lead, Team, Operator
• Methodology Best Practices, Continual Improvement
• Cost and ROI Forecasts - Buy-Build, Run Rates, Decom
• Audit and Control, Internal and Regulatory Review

RELEVANT EXPERIENCE:

Confidential, Norfolk, VA

Agile Coach

Responsibilities:

• Professional coach, consultant in Enterprise-wide Agile Transformation, focus on customer-facing application delivery
• Build, coach high performing teams, strengthen team’s understanding of Scaled Agile, Scrum concepts and principles
• Ensure Scrum practices are improved within and across teams, align actions with the project goals and vision
• Grow Trust in development capabilities supporting Business and IT relationships, driving short and long term benefits
• Fostering shared vision among the team, product owner, stakeholders, lead and demonstrate value-add principles
• Facilitate and cultivate a continuous learning environment helping teams to inspect and adapt capability enhancements

Confidential, Richmond, VA

Sr IT Project Manager

Responsibilities:

• Transformation Coach in $MM government technology service delivery, statewide mainframe program
• Direct client engagement with Virginia Information Technology (VITA), State Agencies, suppliers, stakeholders
• Scrum and Scaled Agile delivery - 14 national support teams, interoperability with local leaders and incumbent staff
• Risk identification, mitigation, complex schedule, issue remediation, audit finding, resolution, ITIL, Info Security, DR, BC
• Integrated information delivery across client domains, bridging information and tools to enhance communication
• Developed strategic roadmap for service delivery opportunities, key lead managing complex supplier interrelationship
• Provided group and individual process, metrics consulting; enhanced team performance, communications effectiveness

Confidential, Norfolk, VA

Sr IT Project Manager

Responsibilities:

• Senior Consultant in government healthcare, service improvement, technical implementation, transition management
• Led Scaled Agile, Scrum, and Waterfall teams, APM-Planview, MS Project Server, JIRA, Confluence, ITIL, ServiceNow
• Orchestrated deliveries in application development, complex and multiple dependencies, budgets to and over 3+mm
• Directed engagement across organization, technical leads, executives, team-level performers, vendors-suppliers
• Coaching and mentoring business and technical SMEs and teams, process modeling, continual process improvement

Confidential, Baltimore, MD

Client Engagement Consulting Manager

Responsibilities:

• Team Coach on Data Management Program, Contract Engagement lead on government contract in healthcare content
• Enterprise content management in diverse channels, data transformations and BI reporting, client-vendor relationships
• Portfolio lead, Scrummaster, ITSM, ITIL initiatives, 30% contract growth, 250% productivity gain, 80% outage reduction
• IT Service development, DevOps cross-org, transformation, cloud, 40+ initiatives driving implementations, engagement
• Critical projects in Security, DevOps, FISMA, NIST, FIPS, HIPAA, IT Managed Service Automation, CMMI-SVC

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Scrum, project, program coaching and leadership for Enterprise Technology and International Legal Services Business
• Infrastructure, development project leadership, vendor relations, mobile app, tech services, Windows migration, ITIL
• Agile and waterfall, application development, data transformation, migrations, video & teleconference, messaging, cloud

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Enterprise integrator for multi-year transformation delivery, 10+ Integrated Digital workstreams, Cloud, Big Data, Social
• Scaled Agile, Scrum, and strategic program planning to update the top-level roadmap including program success criteria
• Drove delivery to the development and rollout plan, activity sequencing, task closure, issue resolution and replanning

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Key Program Leader driving large-scale Information Security initiatives in highly-regulated bank acquisition environments
• Organized, trained, equipped teams for enterprise IT integration and Transition Management - banking, card, mobile
• Led in-house and offshore delivery teams ITIL Integration, project controls, and leading-edge InfoSec technologies

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Data Center Migration and Server consolidation, banking and finance systems, inter-agency leadership and coordination
• Skilled resource in new PMO implementing consistent procedures, resource allocations, schedule integration practices
• Master ITIL architect, integrating with enterprise planners, identifying leaders and participants, driving program roadmap

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Data Center and Network Strategies, Enterprise Business Continuity, IT Disaster Recovery, Integrated Releases
• Program and Portfolio management supporting multi-year strategic improvement across business lines
• Launched & ran five annual Business Continuity tests supporting federal guidelines, cutting spend by $2M

Confidential, Richmond, VA

Senior IT Project Manager

Responsibilities:

• Customer engagement, process integration, outsource vendor relations, application development, release delivery
• Remote Desktop support leader, critical staffing, asset management design, in-house and remote teams
• Business liaison, consultant for process improvement, product redesign to enhance customer experience

Confidential, Richmond, VA

Integration Sr Project Manager

Responsibilities:

• Portfolio & Program Adviser, banking segment compliance, Executive decisions, large-scale product delivery
• Business process outsourcing, regulatory compliance, customer engagement, data warehouse, corporate standards
• Scrum Team development, consult to process teams in Project Management practices including SDLC and Agile