SUMMARY:

• Project Management Professional (PMP) with 8+ years in the telecommunications, legal (intellectual property), healthcare (bio - pharmaceutical), human resources, and public relations (non-profit) industries.
• Manages multiple projects while addressing competing demands and meeting deadlines.
• Develops policies and procedures and executes implementation.
• Leverages best practices ensuring projects progress efficiently, on-time and under budget while maintaining quality and high customer satisfaction.
• Trains 100+ personnel (administrative and mid- and upper-level management) on policies and procedures.
• Executes successful deployment and implementation of software/hardware in small and large enterprise environments.
• Strong understanding of ITIL, Agile Scrum, SDLC and Business Analysis best practices with the ability to prioritize and manage multiple projects
• Experience managing national/global project resources and working with diverse teams, project sponsors, senior management, and third-party vendors while driving execution and performance of project team
• Excellent critical thinking skills employing sound judgment and decision-making abilities
• Strong verbal and written communication skills along with excellent interpersonal skills; ability to develop professional relationships with stakeholders and build consensus

SKILLS/AREAS OF EXPERTISE:

• Communications
• Critical Thinking
• Problem-Solving
• Leadership
• Negotiation
• Result-Oriented

TECHNICAL SKILLS:

Technologies: Microsoft Project, Microsoft SharePoint, Microsoft Windows Server, Microsoft Office (Word, Excel, PowerPoint), Office 365, PeopleSoft, HummingBird, WorkSite, FileSurf, IPDAS, IPMaster, PCMaster.

PROFESSIONAL EXPERIENCE:

Confidential, Hyattsville, MD

PROJECT MANAGER

Responsibilities:

• Successfully managed project upgrading company’s website to improve workflow and tracking of fleet.
• Developed project scope document, planning documents, and logs documenting project objectives and identified risks.
• Created Project Plans incorporating subject matter expert input on tasks utilizing MS Project to track and measure project progress.
• Established and maintained professional relationships with customer, IT and business executives; coordinated with other project managers, project internal resources and vendors.
• Managed changes in project scope, schedule, and costs; documented project changes and communicated changes to sponsor and key stakeholders.
• Monitored resource availability and allocation, tracked progress and measured project performance, and provided schedule and budget forecasting.
• Created and delivered executive reports, status reports, and minutes; performed issue, risk, and change management solutions integration work across teams.
• Worked with cross-cultural resources and evaluated the cross-functional performance of team members; provided performance feedback.

Confidential, Montgomery Village, MD

PROJECT MANAGER

Responsibilities:

• Successfully managed project implementing process for streamlining incoming/outgoing food supply and storage.
• Created project plans and developed project scope and objectives; collaborated with stakeholders to manage project changes and documented project changes.
• Managed project budget costs and developed project schedule employing Excel.
• Effectively managed project risks, mitigating and documenting dependencies and project constraints.
• Provided weekly logs and project reports on team performance and changes to the project plan.
• Performed risk analysis and developed strategy to mitigate risks; worked with the project team to manage documentation throughout project stage gates.
• Conducted meetings and distributed minutes; provided weekly and monthly project reports; issue logs.

Confidential, Atlanta, GA

PROJECT MANAGER

Responsibilities:

• Successfully managed infrastructure implementation project of 500+ end users with a budget of 5+ million dollars, employing project budgeting and forecasting, work breakdown structure (WBS), project estimates and project plans.
• Collaborated with key stakeholders and project team developing and monitoring project plans to track and measure project progress, developed project scopes and objectives engaging stakeholders and communicated changes in project scope with the project sponsor and stakeholders.
• Led matrix project team (10+) while employing SDLC, agile scrum, and business analysis best practices and prioritizing and managing multiple projects.
• Proactively identified and managed key dependencies, leading with a unified approach to successfully achieve the business’ value.
• Managed project budget costs and developed detailed project schedule employing MS Project.
• Performed analysis identifying risks and implementing mitigation strategies; documented risks and communicated risks to stakeholders.
• Monitored resource availability and allocation, tracked progress and measured project performance.
• Conducted weekly project meetings and monthly steering committee meetings; produced and distributed weekly/monthly project progress reports.
• Maintained and updated project documentation along with the coordination of schedules and meeting facilitation.

Confidential, Washington, DC

INTERIM OPERATIONS MANAGER

Responsibilities:

• Provided provisional, mid-year and annual evaluations, and coached and counseled staff.
• Successfully deployed EFS-Web (e-filing) platform to 100+ end users locally and nationally; coordinated training; and follow-up.
• Served as Team Lead on projects; created project plans; provided weekly reports and issue logs to stakeholders.
• Collaborated with matrix project teams comprising of IT, Accounting, Docketing, and Foreign Filing departments and vendors.
• Collaborated with legal staff and managers on division processes and guidelines, and implemented processes and guidelines.
• Provided meeting minutes; reported project scope changes and project updates to stakeholders; developed acceptance criteria standards.
• Managed, maintained and tracked all updates/upgrades to division software.
• Handled all personnel matters, including resolving disputes; provided appropriate and timely documentation to the Operations and HR managers.
• Identified and collaborated with management on staff training needs; conducted and/or facilitated training.
• Standardized department forms and templates to in corporate changes based on Federal regulations.
• Assessed staffing needs and collaborated with management on action needed; interviewed and hired staff.

Confidential, Rockville, Maryland

PROSECUTION SERVICES MANAGER

Responsibilities:

• Supervised employees and conducted provisional and annual evaluations.
• Served as lead on special projects: a) monitored department’s software upgrade to ensure compliance with changes in government regulations; served as tester created repository for tracking journal articles filed in the Confidential for cases based on family relationship; and monitored and controlled department’s case filing system ensuring relationships were properly identified, updated and documented.
• Developed and implemented guidelines (i.e., SOPs) for department's operations and projects.
• Coordinated department migration of 25+ personnel.
• Conducted orientation and trained or facilitated training of support staff.