SUMMARY:

• Accomplished technology manager with strong record for delivering complex and diverse projects with excellent results.
• Highly developed technical, program and project management skills leading cross - functional teams in application development and enterprise infrastructure initiatives.
• Strengths in hands on implementation, problem resolution, project management, analysis & design, risk and scope management, SDLC methodologies in Waterfall and Agile.
• Expert level knowledge of Data Center Services, Contact Centers and associated technology components including hardware provisioning and deployments, Networking, Firewall Implementations, ACD, Telephony, IVR, CTI, Chat, Desktop integrations.

PROFICIENCIES:

IBM AIX SSI, VMware ESXi, Avaya (ACM, CMS, 1X Communicator, CCE), Interactive Voice Response (IVR) (Nortel MPS, Interactive Intelligence CIC, Direct Talk, Avaya AEP), CTI, Symon, IEX-Work Force, WebSphere, Concerto Predictive Dialer, Nuance Speech Recognition, WebEx Collaboration Suite, RightNow Email Mgt & Knowledge Base, CITRIX XenApp, Netscaler and ShareFile. MS Office, MS Project, Visio, PowerPoint, MS SharePoint, Google Docs, SQL Server, CISCO ICM, VOIP

AREAS OF EXPERTISE:

Program / Project Management: Hands on contributor and manager leading cross-functional teams on multiple projects collaborating with client stakeholders to ensure achievement of goals, budgets and timeframes. Expert skills in problem resolution, root cause analysis, effective resource identification and inclusion, project risk and scope management, Conflict & Issue resolution skills.

Vendor Management: Effectively negotiate, contract and partner with vendors and clients driving enhanced business results, effective risk management and customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager / Consultant

Responsibilities:

• Project to implement and upgrade Confidential Data Centers to CISCO Firepower 2100 & 4100 Series Network Appliances. Included requisite Networking support configuration changes and modifications along with necessary FW Configuration, preparation and validation prior to cutover and full operations.
• Implementation of PCI DSS 3.1 standard to achieve Report of Compliance for Confidential eComm and Retail business lines. Collaborate with external consultants to collect and deliver evidence, assess and remediate resulting issues identifying Infrastructure gaps in order to obtain the PCI DSS 3.1 certification. Included development of Compensating Controls and extensive vulnerability remediation. Implementation of monitoring and control mechanisms. Collaborate with external consultant and internal technical team to protect and harden diverse platform, systems and networks.
• Project to replace aging hardware (running critical applications with End of Life OS) from shared p770 with newer P870. Involved the provisioning of all IBM hardware, Network capacity, SAN peripherals, Firmware and OS Upgrades. Additionally led successful effort to migrate all applications from older platform onto newer hardware maintaining all features and functionality.
• Project to migrate all legacy Confidential fax applications with varying fax types from older EskerFax platform to newer RightFax platform across Confidential environment. Included all design, development, implementation and support of new FAX forms and resulting required application changes.
• Project to retire aging ESX hardware & clusters while upgrading to most current version of ESX - requiring the Upgrade and Migration of 1100+ devices
• Circuit provisioning and implementation activities for Confidential vendors into new Confidential datacenter. Discovery, vendor management, provisioning, implementation and validation of circuits. Managed project activities for Network, Security Engineering and Application owners for coordinated implementation and validation
• Migrating Ace load balancers to new F5 platform, coordinate upgrade & implementation activities with Network Engineering, Security teams and Application owners for coordinated Hardware implementation, application migrations and subsequent validations.
• Upgrading the IOS version on all Cisco devices in the corporate Data Center, Developed Upgrade and validation process for technical and application teams.

Confidential

Project Manager / Consultant

Responsibilities:

• Manage Project Plan activities for multiple external clients. Successful administration of project and client activities from development to implementation and transition.
• Conduct Daily Standup Scrum sessions with team on deliverable iterations; current status, requirement changes and validation / QA status to ensure continued relevance.
• Manage project budget, spend and run rate in order to ensure adherence to budget guidelines and limitations

Confidential, Worcester, MA

Senior Project Manager / Consultant

Responsibilities:

• Developed strategy, selected components and led tactical implementation of Unified Communication solution that fit into operational & professional profiles.
• Wireless Carrier Migration. Project converting Confidential Insurance wireless environment from Confidential to Confidential & Confidential .
• Managed implementation of In-building solution of DAS Cellular Signaling to IOS devices company wide, managed conversion of 1000+ cellular devices over to Apple iPhones.
• Led efforts to rationalize, package, build and validate core applications. Led implementation and cutover activities with each business unit.
• Oversee review and final acceptance, responsible for project planning, coordination and cutover.
• Led successful initiative to provision and implement secure file sharing cloud-based solution. Responsible for project planning, weekly reporting, deployment cutover and final validation of core application components. End result gave business entities ability to share business artifacts seamlessly while reducing security exposure.
• Project reclaiming and re-using IP entities and addresses resulting in a streamlined firewall environment and operation. Implemented Intrusion Protection Services with augmented operations support processes.
• Authored and delivered RFP for new IVR platform, managed vendor responses and led selection activities of partner and integrators.
• Data Circuit Provisioning & implementation Project Manager - connecting US and UK offices.
• Manage and maintain project workbooks and SharePoint’s for document collection, management and collaboration.

Confidential, Franklin, MA

Program Manager

Responsibilities:

• Led discovery, requirements gathering, operational processing identification and working timeframe for full end-state production implementation. Manage resulting project-plan activities and tasks.
• Translate requirements to design components and storyboards for custom application development. Led Confidential review sessions and retrospectives. Define User stories, document business/systems requirements and track Confidential status
• Manage and administer Development team activities through SDLC including analysis, design, provisioning, development, integration, testing and implementation.
• Conduct bi-Weekly Confidential planning and Customer Progress assessment sessions, prepared agenda, plans, issue logs and status reports. Conduct Postproduction review for signoff and product transition.
• Conduct Daily Standup Scrum sessions with team on deliverable iterations; current status and requirement changes.

Confidential, Merrimack, NH

Senior Project Manager Consultant

Responsibilities:

• Implemented multiple iterations of Seibel CRM based Book of Business application supporting sales and service operations (1500 agents) across multiple branches and Contact Centers.
• Managed all project phases including project plan, requirements gathering, functional & technical analysis, design, development, testing and transition.