PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

• Drive decision - making as it relates to project activities
• Lead both technical and business initiatives and communicate with all levels of the organization
• Collaborate with IT directors, managers and delivery leads to assemble and manage the project team.
• Ensure team productivity by fostering creativity, empowerment, and accountability within the team
• Responsible for the accuracy and timely processing of issues, escalations and risks, monitoring and following up on their status, and ensuring resolution
• Manage communications with the team, as well as stakeholders and business and IT management
• Act as a change agent in the implementation of key initiatives
• Help define each project's scope, goals and deliverables
• Ensure that projects are delivered on-time, and within scope
• Work closely with business analysts to define and refine project scope, business and functional requirements
• Oversee the overall planning, direction, coordination, execution, control and completion of assigned projects
• Coordinate and manage the software development lifecycle for all projects
• Develop detailed work plans, including work breakdown structures, project milestones, risk assessment/management plans, staffing needs and project timelines
• Identify, schedule and assign project activities, tasks and milestones
• Actively monitor, track and manage project tasks, timelines, attainment of milestones and overall quality of project activities and deliverables
• Ensure project delivery tasks, activities and deliverables are represented and accounted for in project plans and timelines
• Establish and provide weekly status, dashboards and project updates
• Identify, document, escalate and address risks and issues

Project Analyst

• Assist with the project management of project events
• Participate in project planning and project status meetings
• Document and catalog current state and future state workflows
• Collect and organize information for requirements analysis
• Monitor task progress, overdue, and near due activities
• Compile weekly summary reports and status updates
• Develop and maintain organization of document file structure
• Administer project application tools such as SharePoint and MS Project
• Collect and assist with weekly project status data and draft weekly status reports
• Develop presentations
• Define the scope of the project in collaboration of stakeholders
• Develop a schedule for project completion that effectively allocates resources to the activities
• Determine the objectives and measures upon which the project will be evaluated
• Monitor the progress of the project and adjust as necessary to ensure successful completion
• Perform risk assessments
• Identify and pursue opportunities for increasing efficiency

Confidential

Junior Project Manager

• Monitor progress against milestones and deadlines to ensure quality deliverables are provided on time, and company needs are met.
• Team lead on successful implementation of new production validation tracking process.
• Create and monitor project metrics and continuously monitors progress flow.
• Prepare and present project updates and presentations.
• Communicate to leadership project status, including changes that may affect scheduling and resource levels.
• Set clear standards and expectations, holds self, and project team accountable.
• Takes responsibility for follow through and resolution of issues.
• Conduct/manage special projects and studies.

Confidential

Director of Operations

• Managed ten direct reports and 80 remote employees
• Liaise with CEO to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate the efficiency of business procedures per organizational objectives, create project initiatives and drive project execution
• Manage procurement processes, coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Developed metrics to ensure expected outcomes were met and continually monitored progress

Business Analyst

• Utilize data analytics, performance reports, and other tools to make recommendations for improvements with internal and external stakeholders for increasing desired outcomes.
• Schedule, prepare, and maintain project activities and documentation such as meetings, agendas, minutes, action items, risks, PowerPoint presentations, etc.
• Improve monitoring, discover issues and deliver better value to the customer
• Communicate key insights and findings to product team
• Help design, document and maintain system processes
• Own and develop relationship with clients, working with them to optimize and enhance our integration

Confidential

Executive Coordinator

• Provided support to a team of four senior executives including scheduling, coordination of events and travel, and project management.

TECHNICAL SKILLS:

MS Project Trello MS Excel SharePoint MS Word PowerPoint MS Visio MS Access Outlook