Summary:
Over 12 years experience in Project Management and IT Management. Largest project 34 million. Manage multiple departments and projects simultaneously. Experience in Government, Small Business, and Fortune 500 companies. Microsoft and Novell certified. Experience with Server Installs, System Integration, Data Storage & Backup, Document Imaging, End-User Training & Support, & Creating Disaster-Recovery Plans. Follow PMI and ITIL Standards. Effective communication skills with the ability to bridge the gap between technical terms and business needs. Comfortable communicating and working with CEO’s as well as end users.

Education:
BA of Computer Science
Diploma in Computer Repair

Experience Summary:
Microsoft Certified Professional, MCP Certification
Microsoft Server Ver 2008, 2003, 2000 Enterprise
Microsoft Terminal Server & Small Business Server Ver 2003 & 2000
Linux, Novell Suse Linus Server and Workstation Ver 9
Novell Administrator, CNA, versions 5x, 4x, 3x
Exchange 2007, 2003, 2000 Server installation
SQL 2003 & 2000 Server installation
Vista, XP Professional, Windows 2000, Windows NT4.0
Microsoft Office Pro 2007, 2003, XP, includes MS-Project & Visio
SAN - Veritas Backup & Storage Solutions versions 12, 11x, 10x, 9x, 8x, 7x
FileNet & Optika Imaging and Workflow
Active Directory
TC/PIP and IP Segmenting
Router & Firewall Configuration
Cognos Report Writing
Business Continuity Plans
Change Management Process
PMI and ITIL Standards

Experience:

October 2008 Confidential,
Present - Project Manager & Technology Consultant

• Chase Bank. Banking System Conversion from Wamu to Chase. Project Coordinator - supervise IT staff moving new PC’s & peripherals into place, pull images to desktops and new Server. Wipe old Wamu Servers & install new Chase Servers. Assist bank employees with testing process & resolve all post conversion issues prior to re-open.
• Economy Garage Doors. Tech Consultant for System Refresh. Establish new IT Standards, coordinate new PC purchase with owners. Install business apps and configure new systems. Reconfigure older PCs still in use and install updates. Install & configure new Wireless, Firewall, adjust security strength and create a new security standard. Train principles & staff on MS-Office apps and Internet Security practices.
• Home PC Troubleshooting. Troubleshoot and repair Malware issues and performance

issues on home computers and laptops. Install & configure firewall & malware apps. Train users on standard apps such as Word, Excel, Internet Explorer, and Security.

August 2006 Confidential,
August 2008 - Project Manager & Technology Consultant

• SafeMark Server & Infrastructure Update Project. Stabilized multiple issues in old Win2000 environment. Created business relationship between SafeMark, Dell, and Microsoft to provide licensing and upgrade path for future upgrades. Install new servers, Exchange 2003, Router, Firewall, Switch, & Managed Barracuda Firewall. Migrated Data to new Servers. Installed OS and programs on 16 new Laptops with new standard configuration. Laptop purchase included extended and accidental warranty plus Dell Help Desk Support for 3 years to assist remote Sales Staff in the U.S. & Japan. Upgraded and replaced desktops as needed for enhanced ROI.
• Imperial Group Alabama Manufacturing Startup. Install & Implement Servers, Backup System, Routers, Switches, & Wireless Access Points in new Manufacturing facility.
• Imperial Group Washington & Tenn, Server Migration Project. Update Servers and Terminal Servers from Win2000 to Win2003 in multiple manufacturing environments.
• Bostrom Migration Project. Replace Workstations & Thin Clients. Replace Engineers workstations, install & configure AutoCAD and Solid Works. Perform wireless access point testing and upgrade for office area and shop floor of manufacturing facility.
• Server Administrator. Update programs and provide Day to Day Remote Administration to Terminal Servers and Exchange Servers for 9 different Office and Manufacturing sites located in 5 different states. Also provide Laptop and Thin Client desktop support.
• Dell Help Desk Project. Part of Dell Computer Help Desk Reorganization in Nashville. Ramp-up support headcount at Dell Nashville facility and reduce India support queue.

September 2005 Confidential,
July 2006 - Director of Information Technology

New Company start-up. Brought in to Develop and Manage new IT Department.

• Establish new policies & procedures to accomplish the organization’s overall objective.
• Select candidates for vacancies, promotions, and special projects.
• Create IT Department SOP and DRP processes and documentation.
• Meet with Customers requesting project work. Research customers needs and create project plan. Function as Sr. Project Manager until project close.
• LAN implementation and support for various Doctor and Dentist Offices. Deployed SBS 2003, XP workstations, and EMR Software and provide long term support.
• Refresh project for legal firm. Upgrade PCs, firewall, security, & backup processes.
• Server Refresh for engineering firm. Triple Local and backup storage space.
• Remote Server Maintenance per Maintenance Contracts sold to clients.

September 2001 Confidential,
August 2005 - Director of Information Systems

Directly responsible for all I.S. related system hardware and software components, imaging solutions, daily operations, and successful completion of technical projects. Assess needs for system and application upgrades or replacement. Manage 8 employees directly and up to 34 contractors depending on project size and scope. Provide support to 52 end-users directly and 102 indirectly, supporting and affecting over a million members of the fund.

• Manage day to day operation for desktop and web support plus project updates. Meet daily with the Executive Director for project updates and executive direction.
• Sr. Project Manager for custom retirement application. Successfully manage and complete a 5 year, 34 million dollar project, to design and implement a custom retirement application. Involved in project planning, change management, steering committee, end-user testing and training, product phase-in, and end-user acceptance.
• Sr. Project Manager for legislative updates. Manage a 14 month, 1.7 million dollar project to implement new legislative code into the new custom retirement system.
• Sr. Project Manager for Win XP & Office 2003 upgrade on 52 workstations.
• Create & implement new processes for more efficient use of resources in Imaging Division. Increased monthly production 43% within 60 days. Create new reports reflecting analysts activity, production history and trends. Create new Imaging Manual.
• Create Company Wide PC & LAN User Manual for all employees within the fund.
• Disaster-Recovery Plan (DRP). Create and implement a company wide Disaster Recover Plan (DRP) and Policy that compliments State Business Continuity Plan.
• Create and implement routine and adhoc reports utilizing Cognos report writing tools.

March 2001 Confidential,August 2001 - Data Manager – Data Storage & Backup Systems

Directly responsible for assessing and improving the current backup & SAN environment.

• Evaluate technical environment & backup processes for 208 Servers & SAN Equipment.
• Design & implement upgrade path for improved backup & restore processes.
• Install updated firmware, device drivers, & Veritas agents on all Compaq Servers and Compaq SAN devices for data backup of Microsoft Servers, SQL Servers, and Oracle Servers. Realize a 29% improvement in backup efficiency.
• Improve backup schedule and adjust for proper load balancing, better use of media and equipment capability. Improve backup automation and reduced human error.
• Groom existing reports & create new reports & charts allowing the Division VP to quickly view and understand data flow & storage trends quickly or at a glance.
• Develop new Policy & Procedures (SOP) manual for Installation, Configuration, Scheduling and use of Backup Exec used at all facilities in the U.S., Canada, & Mexico.

December 1998 Confidential,
March 2001 - Project Manager for Bank One & Indiana State Government

Use Technical and Management experience to achieve business & project goals & solutions.

• Year 2000 Project Manager for Bank One Mortgage Division. Work with Senior Project Manager at Bank One and project coordinators for 22 sites in the Midwest and Southern Regions. Insure implementation of new hardware, software, and training schedules.
• I.T. Manager for the Indiana PERS Clarity Project. Responsible for 6 technical personnel involved in the rollout and support of 130 desktops, 12 servers, 2 optical jukeboxes, backup server and SAN environment. Utilized Windows Server, MS-Office, SQL Server, Backup Exec, Ghost utility, and Norton Antivirus.
• E-business Infrastructure Manager. Design, build and Implement new LAN infrastructure, development servers, SQL 2000 database server and developers desktop for the CBSI Indianapolis Web Development Business.

May 1998 Confidential,
November 1998 - Project Manager for 1st Chicago & NBD Bank

• Sr. Project Manager for Year 2000 Project at First Chicago NBD Bank within Indiana. Directly responsible for the Y2K test plan creation, policies, and implementation to insure all servers and desktop equipment is Y2K ready. Responsible for all corporate offices, business units, and all branch locations within Indiana.
• Assist with testing the Bank’s Disaster Recovery Program.

April 1997 Confidential,
April 1998 - Assistant Project Manager for Ingersoll Rand & Clarian Hospital Group

• Year 2000 Assistant Project Manager for Ingersoll Rand. Supervise a team of 4 techs to test microprocessor controlled production equipment (manufacturing) and desktop PC’s.
• Field Service Tech for ATA Airlines during reorganization. Resolve 3 month helpdesk backlog within 21 days. Resolve new LAN and Desktop issues within 3 hours.
• LAN Manager for Novell system for Clarian Home Health Care. Provide network administration and department management during Clarian’s purchase & reorganization.