SUMMARY:

PMI PMP Certified and MBA graduate with a focus in Management of Operations and Technology and 10 years of experience as a Project Manager and Lead Business Analyst for implementation projects, major information systems design, and business processes redesign projects in several industries (Healthcare, Financial, and Consulting).

TECHNICAL SKILLS:

• Microsoft Project
• ProcessModel
• Dreamweaver
• Groove Virtual Office
• Centra Virtual Meetin
• SAP
• TestDirector
• Siebel 8.0 (Call Center, Sales Force Automation, eMedical) webOMR (EHR)
• Microsoft Office (PowerPoint, Word, Access, Excel)

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager Electronic Health Records (EHR) Implementation / EHR Business Analyst

Responsibilities:

• Project manager leading all aspects of the EHR implementation in Affiliated Physicians Practices (APG)
• Project lead for the development of functionality to support Pharmacy Initiated Medication Renewals flows
• Gathered requirements, developed functional specifications for enhancements to current functionality and interfaces with other systems including the Lab Information System (Soft)
• Developed testing strategy, testing scripts, managed the testing efforts and defects resolution for the Lab Results Viewer
• Direct contact for physicians, clinical staff and practice managers for day to day EHR requirements, support and training
• Consulted affiliated practices on EHR related workflows redesign and provided onsite support during Go Live
• Delivered personalized training to physicians and clinical staff. Developed training materials and EHR tutorials

Business Technology Consultant

Responsibilities:

• Provided services for multimillion dollar information system projects for large clients in several industries
• Developed traceability mapping, testing strategy, testing inventories, test scripts, and data set up requirements
• Managed an offshore team for a testing data set up effort
• Developed a multi - functional MS Access application supporting a complex testing effort for a large client
• Trained in Siebel 8.0, CRM and Business Processes Consulting methodology

Confidential, Princeton, NJ

MBA Project Manager Intern, Center for Operational Excellence

Responsibilities:

• Project Manager and Lead Business Analyst for a Lean Six Sigma project focused on developing an Executive Online Dashboard
• Used Lean Six Sigma methodology to analyze internal processes and procedures, identify key performance indicators to be displayed on the Dashboard and developed an operational strategy to insure ongoing quality data reporting
• Gathered requirements, developed functional documentation and RFP for the new application
• Developed the project charter, resources allocation strategy, risk assessment and abatement. Reported to Project Sponsor and the Group Leadership and used the Critical Path Method to keep the project in time and close “Project Gates”

Confidential

Operational CRM Project Manager/ CRM Lead Business Analyst

Responsibilities:

• Project Manager for the Assessment of the ING Regional CRM Solution. Developed extensive analysis of risks and benefits associated with the implementation of alternative CRM solutions
• Project Manager for a large scale information system implementation to support the Operational CRM internal workflows and efficient interaction with customers across different communication channels (face, call, click)
• Lead Business Analyst for the development of several operational CRM modules: Retail Banking, Collection, Leads Management and Insurance Call Center
• Gathered business requirements, developed functional and technical specifications, developed an integrated data model and data management procedures
• Major contributor to the design and implementation of the CRM Data Strategy and CRM Technical Architecture
• Consulted management of Direct Channels, Collection and Client Services departments on re-engineering client related processes and insure compliance with rules and regulations regarding client communication
• Contributed to the development of a regional operational CRM solution for ING Central Europe

Confidential

eCommunication Coordinator/ Lead Business Analyst for Online Applications

Responsibilities:

• Project Manager and Lead Business Analyst for the Corporate Web Site Development Project
• Gathered requirements, developed the RFP, functional and technical specifications, client database design, testing strategy, user training, promotional activities
• Designed the business processes to support the online presence
• Managed the development of interactive on-line quotation applications for ING’s insurance and banking products
• Developed complex data analysis on the online traffic trends, client profiling studies
• Consultant for large Market Research studies as: Customer Satisfaction Survey, Client Profiling, Portfolio Segmentation, New Business Development, Adverting Concepts Testing and Channel Preferences
• Editor in Chief for the Monthly Sales Force Newsletter and Quarterly Client Magazine
• Communicated efficiently with team members, top management, Research Houses, PR Agencies, IS Contractors and suppliers