SUMMARY:

• Further career in Software Development, broadening knowledge from System Engineering and Management to emerging technologies with focus on expansion of understanding various agile software development lifecycles and cloud services.
• 7+ years of relevant experience supporting Military services, DoD, Contractor and Civilians through development of quality software. Featuring time as Service Agent, Desktop Support, Team Lead/Service Coordinator, Consultant/SME, Systems Engineer/Tester and Test Manager.
• Perform Business Analysis and Test Analysis activities within the SDLC and deliver material documentation for Project Management and Customers, such as Requirement Traceability/Verification Matrix, System Design Documents, Test Plans and Test Cases.
• Execute system and software analysis under multiple Projects using tools like BMC Footprints/Remedy, HP Application Lifecycle Management, HP Quality Center and Microsoft Visual Studio Team Services. Provide trend analysis and manage software change proposals to internal project teams for future development.
• Record of growing performance with diverse & agile on/off site project environments. Adapt well to the needs of Customers, Analysts, Development, Management and USMC Leadership.
• Provide Instructor Lead Training briefs/demonstrations as the Subject Matter Expert on Release Software while on the road and via Defense Collaborative Services. Maintain project library of user manuals, training documents & computer based trainings including Release updates.
• Utilize Application Lifecycle software for defect identification, analysis & reporting. Exercise software configuration management in support of test and release activities using Git SCM.
• Skill using MS Office products in support of Test Management/Team Leadership metrics & deliverables to project teams/functional managers.
• ACAS Certified and able to assess security systems for problems which adversely affect browsers and web applications.
• Advanced understanding of computer OS networking/security. Specialization with MCEN Network/VPN, MCRC and Windows networking.
• Experience with Windows Active Directory, Group Policy, Image Configuration and Deployment, Remote Support and Cloud Migration using Amazon Web Services.
• Excellent HW/SW technical support/incident management & business communications via phone, e - mail and in-person interaction.
• Hold current Active Secret Clearance and Comp TIA Sec+ Certification. DoD 8570 compliant with supporting certifications within Cloud IT, Testing and Emerging Technologies.

PROFESSIONAL EXPERIENCE:

Sr. Test Engineer

Confidential, Stafford, VA

• Cross-functional organizational member responsible for the test and evaluation efforts of B&E for two USMC projects.
• Develop, test and deploy the stand-alone Recruiter Client Tool (RCT), engineered to work in a disconnected state from MCRISS and during secure connection synchronize data through series of API calls to update MCRISS records.
• Maintain build within Test branches and conduct merge in support of test and release activities using GIT SCM.
• Function as a Lead Business Analyst for the ECP Team, delivering two of six release packages to the customer.
• Manage the STLC and personnel for both traditional/hybrid development environments using Cloud technologies.
• Perform root cause analysis with understanding of source code and database relationships to effectively troubleshoot development issues.
• Assist with source code and database access objects code updates in tandem with data model changes on an Agile development team utilizing NodeJS/CSS/HTML5.
• Mentor Jr. and Mid-level BA staff on System Engineering and Technical Review events and deliverables.
• Deliver material system development and test documentation regularly to Task Leads, Project Management for use by Marine Forces Systems Command, Marine Corps Recruiting Command and United States Marine Corps customers.
• Utilize Microsoft Visual Studio Team Services Test Management software and engineer test tracking, traceability and reports.

System Engineer/Test Manager

Confidential, Stafford, VA

• Facilitated the transition of the Service Desk team to new project and new contract.
• Worked as the Senior Subject Matter Expert for new team.
• Lead Instructor Led Trainings and Training Program for RTAMMS.
• Provided re-designed metrics to the Task Lead for new contract Performance tracking and streamlined the data into easy transfer to Monthly Status deliverables.
• Optimized Trend Analysis/Service Delivery by performing process improvement activities involving the update of organizational SOP and updates to Incident/Test Management software.
• Added experience based value to Electronic Change Proposal application changes and Project initiatives.
• Performed Testing activities on Application Software. Worked with Development team members to correct defects and conduct root analysis for change suggestions.
• Analyzed RTM documentation for releases to ensure test planning, coverage and execution of requirements during Testing.
• Promoted to Test Manager handling case approach, design, execution and follow-up. Responsibility for reporting on GAT/Maintenance Scorecards, octet release progress & regression updates.
• Assigned and managed responsibilities on Test team while meeting personal/project deadlines.
• Provided briefs/updates/documents to Task Lead and stakeholders on testing procedure/results as needed.
• Maintained GAT materials and perform set-up/break-down of machines.
• Provided application build quality and confidence to the Project Team.

Service Coordinator/Team Lead

Confidential, Stafford, VA

• Generated Monthly Status Reports for all projects on Enterprise team.
• Ensured operational stability, processed leave/PTO, WFH and other time away requests via SharePoint calendar collaboration.
• Monitored metrics from ticket tracking, time tracking and CISCO monitoring systems.
• Provided guidance and supervision through CISCO IP Phone system and other methods for team members.
• Performed interview, review and assessment of new/existing employees ensuring fit for team. Created training schedule and successfully on boarded new employees.
• Established SOP and other governing policy to assigned team.
• Documented standard procedures for direction to team and perform process improvement using ITIL standards.
• Performed daily updates to management on self-assigned initiatives by utilizing transparent project management tools.
• Published form changes to ticket system, collected and updated requirements from project team managers.
• Assist transition effort to BMC Remedy from Footprints and new partnerships with other contractors.
• Assured team member’s direction and career development by setting goals with individuals for growth.

Consultant/Team Lead

Confidential

• Operated as the M&RA Web Portal Webmaster. Conducted individual & group training on the Oracle Web Portal, performing administration through Oracle Identity Management, and executing planned rollouts of Division webpages per MARADMINS in conjunction with USMC Leadership.
• Created, updated and maintained SharePoint lists for Application Knowledge Base and similar How-To documentation addressing varied needs of the client. Ranging from Connecting MS Access to ODBC ODSE Database to Remote Desktop session tunneling to Test Environments.
• Tracked and ensured resolution/closure to incidents in Numera Footprints for HW/SW issues, outages and System Change/ECP requests. Performed surge support for MCRISS on MCRC.
• Worked in the SDLC with primarily Java, Apex and .Net web-based applications on Oracle and SQL Database systems.
• Mitigated Web Application Firewall, Host Intrusion Prevention system, and quarantine issues on locally networked machines to resolve issues within web applications.
• Trained to takeover IA responsibilities utilizing ACAS to report on application compliance post release.
• Generated Monthly/Weekly Deliverable Reports for MIT Division Leadership.

Support Desk Analyst

Confidential, Fairfax, VA

• Trained new employees and external users, update documentation & SOP.
• Became a subject matter expert to provide level 2 functionality support for over 30 applications.
• Tracked tickets with SDE Express including HW/SW issues, system outages and system change requests.
• Processed incoming System Access Authorization Requests for Army, Contractor and Civilian users of the MEDPROS system.
• Built user accounts into mainframe 3270 system for access to applications in tandem with the Pentagon MODS support team.
• Provided technical support and issue resolution via telephone, e-mail and feedback within MED-Chart suite of applications. Including sole weekend support on Training weekends.