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Senior Configuration Management Specialist Resume

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Washington, DC

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PROFESSIONAL EXPERIENCE:

Senior Configuration Management Specialist

Confidential, Washington, DC

  • Drafted the Division of Management Technical Services (TS) software management policy and procedures
  • Conducted ‘As - is’ interviews, generated ‘To-be’ proposal and road map for software related activities
  • Spearheaded software asset inventory and database update
  • Reconciled software vendor contracts with software asset repository
  • Served as the Technology Services Portfolio Manager for software assets

Senior Configuration Management Specialist

Confidential, Falls Church, VA

  • Served as project Subject Matter Expert (SME) for Atlassian JIRA products and SVN Tortoise
  • Trained other departments on JIRA and SVN Tortoise configuration management processes
  • Served as project expert on software code bridging and merging using SVN/Subversion
  • Responsible for tracking software and hardware change requests through configuration lifecycle
  • Drafted JIRA system project workflows for developers and testers
  • Responsible for troubleshooting JIRA and SVN applications
  • Facilitated Worldwide Refugee Admissions Processing System (WRAPS) CCB

Configuration Management Specialist

Confidential, Arlington, VA

  • Drafted Joint Regional Security Stacks (JRSS) configuration management processes and procedures
  • Coordinated, maintained, and tracked activities related to the JRSS hardware/software baseline
  • Facilitated biweekly JRSS Engineering Review Board (ERB) meetings
  • Maintained current MS SharePoint JRSS CM baseline documentation repository
  • Supported hardware/software contract procurement, renewal, deployment, and installation documentation
  • Ensured configuration identification by reviewing design release documents

Configuration Management Specialist

Confidential, Herndon, VA

  • Managed project Task Order Contract Deliverables Requirements List (CDRL)
  • Managed Engineering Action Requests (EARs) lifecycle for configuration item (CI) change requests
  • Maintained configuration management (hardware/software/documentation) SharePoint repository
  • Performed network queries using Microsoft System Center Configuration Manager (SCCM)
  • Generated and disseminated daily (high level) network operations reports, action items and status updates

Senior Configuration Manager

Confidential, Fairfax, VA

  • Managed activities associated with project Contract Data Requirements List (CDRL)
  • Developed and modified configuration management plan, policies, and procedures
  • Participated in OCIO Configuration Management Database (CMDB) requirement work groups
  • Maintained product version release documentation and associated activities
  • Assisted Asset Team with Altiris and Microsoft System Center Configuration Manager (SCCM) reporting

Project Manager

Confidential, Vienna, VA

  • Served as Change Control Board Coordinated for the Enrollment Database Suite of Systems
  • Created dashboards and drafted configuration management processes, policies, and procedures
  • Monitored statement of work, authority-to-operate, award fee plan timelines, and project deliverables
  • Prepared monthly MAPD burn rate analysis reporting for MAPD Compliance Team

Senior Business Analyst

Confidential, Vienna, VA

  • Audited property lifecycle policies and procedures for increased efficiency and data accuracy
  • Produced detailed gap analysis which reviewed agency property lifecycle policies and procedures
  • Generated asset management reports and drafted standard operating procedures and other guidelines
  • Provided asset management processes and procedures training

TECHNICAL SKILLS:

MEGA HOPEX, Atlassian JIRA Software, Atlassian Confluence, Atlassian FishEye and Crucible, Atlassian Crowd, Apache SVN (Subversion) Tortoise, Microsoft System Center Configuration Manager (SCCM), BMC ITSM Remedy, Microsoft SharePoint, Microsoft Project, Microsoft Access, Microsoft Visio, Microsoft Office Suite, Serena Polytron Version Control System (PVCS)

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