SUMMARY:

• Certified Scrum Master (CSM), SDLC, PMI Knowledge Area Planning, Passionate Agile Framework Evangelist, Servant - Leader coach advocating Scrum Pillars of transparency, introspection (inspection), optimization (adaptation), Facilitation of all Scrum Ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) holding team accountable to Sprint objectives; Sprint metrics tracking through burndown and burnup charts; Collaboration with & Coaching Product Owner & Stakeholders on Roadmap objective planning, capturing requirements & acceptance criteria resulting in well-formed stories; Product Backlog Grooming & Refinement/Prioritization - ensuring Sprint/roadmap objective alignment; Coaching Development Team in story decomposition/estimation to create sprint objective/scope & Sprint Backlog; Delivering high customer satisfaction while satisfying business Return On Investment (ROI); Facilitation of Project Initiating Process identifying initial requirements, assumptions, risks, constraints, business case, project feasibility assessment, stakeholder analysis - all leading to creating Project Charter to help team understand vision; Assessing team’s Scrum Maturity in transforming team from traditional software delivery to Agile Framework & coaching team to enterprise recognized high performance Agile team; Ability to lead Agile Scrum Team in traditional Waterfall environment; Ability to know when to select Agile Framework vs. traditional SDLC methodologies; Risk identification, analysis, mitigation, response planning, resolution/escalation

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Scrum Master & IT PMO Project Manager

• Facilitated Initiating, performed Planning, Execution, Monitoring/Controlling and Closing for RxExpress’ largest & most complex release with complicated Concurrent Drug Utilization Review (DUR) checking members’ prescription history for potential interactions among medications at the point of sale
• Awarded Silver Star for finding the company a savings of $10,000, going significantly above & beyond day-to-day duties to create a superior member and client experience. One factor leading to Silver Star award is due to the execution of continuous improvement strategies accomplishing a 79.5% reduction in defects.
• Implemented retrospective-inspired successful cadence of sprint planning, scrum, sprint review/demo & retrospective meetings that increased team velocity that allowed team to increase potentially shippable increment deployments from 36 in in 4% increase) causing a portfolio & product manager to declare our Scrum Team a “truly high performance Agile Team”
• Introducing retrospective inspired process improvements reduced sprint release defects by 72% increasing the number of features delivered to market much sooner
• Contributed Agile Scrum Issue Log improvements (Issue, Risk, Action Items, Decisions, Deliverables Log “IRADD”) for the PMO Process Improvement Coverage Team

Confidential, Shoreview, MN

Project Manager / Scrum Master

• Served Agile Scrum team for both the enterprise flagship ecommerce website and it’s second most profitable ecommerce website
• Lead analysis of issues contributing to low KPI’s, outlined feature & process improvement objectives to triage & reverse ecommerce website KPI’s and slashed number of 500 errors by 72.4% & reduced severity 2 issues by 83%
• Triage and reverse process cultivated high performance Agile Scrum team that systematically released potentially shippable increment each week reducing Sprint release cycle from 6 weeks to 1 week
• Accomplished significant KPI Improvements:
• Exceeded YTD sales forecast by 6%; Improved revenue by 17% MoM, +18 % YoY
• MoM Orders increased 12% while YoY increased by 18%; breakthrough Average Order Value (AOV) increased 5% within 6 months
• MoM unique visitors increased 11% MoM; increasing conversion rate by 1% MoM, +19% YoY
• Non-holiday conversion reached new levels of 14% to 15%
• Search Engine Optimization (SEO) & Search Engine Marketing (SEM) website enhancements resulted in the largest revenue day exceeding $220,000 in sales, an increase of 15.3%

Confidential

Project Manager

• As Project Manager for myTurf, an online subscription-based customer fleet management & online parts ordering application, during Initiating process, focused business case & project charter on needs expressed by users in a Voice of Customer (VOC) survey; performed planning for all knowledge areas, executing the project plan to develop features that lead to increased subscription sales by more than $120,000, parts sales increase in excess of $400,000, improved customer data capture, and according to VOC survey, an overall customer satisfaction level of 92% in first year.
• Authored business plan/project charter and gained stage gate approvals to move forward as project manager for the Global Channel Partner Connectivity project with its objective to automatically collect independent domestic & international distributors’ daily sales and inventory data.
• Successfully planned and executed project that resulted in improved decision making allowing supply-chain to reduce working capital by a full two percentage points or $2.5 million in first year by reallocating inventory to low inventory sales areas by quickly spotting regional sales trends
• Internationally, company was able to lower in-transit inventory costs by shipping proper products and parts inventory levels to proper distribution warehouses, thereby reducing safety stock. One regional market reported an increase of $430,000 by quickly diverting inventory in-transit to this region that was realizing an up-tick in sales of a particular product.

Confidential

Project Manager / PMO Manager

• Created & maintained Enterprise Resource model to identify resource contention risks 6 to 8 weeks in advance to properly allocate resources for IVR contracting company based on needs and required skills for each project.
• Performed initiating & planning for each project. Assigned project manager, uncovered initial requirements, assumptions, risks, constraints and assessed the overall feasibility of accomplishing project within the constraints. In Planning, conducted risk identification, analysis and response planning, estimated time and cost, developed schedules and overall project management plan for each project and ensured that each project was delivered under the constraints outlined in the winning bid.
• Lead overall execution of projects, performing quality audits & risk audits, evaluating performance, facilitating conflict resolution and holding meetings. Managed stakeholder engagement by executing communication plans, managing expectations and promoting transparency.
• In Monitoring & Controlling projects, continuously collecting metrics and comparing to baseline. Created Steering Committee that met weekly to review project pipeline, ensuring appropriate resources are available for those projects, reviewing & resolving contents of each project’s issue logs, reviewing project reserves to maintain project profitability.
• Closed projects by ensuring work was done to the requirements, planned client hand-off, gained final acceptance of project, solicited their feedback and updated the knowledge base with lessons learned.

Confidential

Project Manager / Systems Analyst

• Lead team that defined technology platform with Marketing BI reporting features accessing multiple data sources. This facilitated the evolution of Marketing strategies and objectives by converting client-based BI reporting application to a web-based infrastructure. Team then analyzed the data, created reports and provided consulting to Marketing/Sales to interpret the data. Marketing/Sales leveraged reports to define strategies with wholesalers, on-premise and off-premise retailers, demonstrating how wholesalers can train retailers how to increase sales of the AB brand families.
• Created process that reduced report turnaround time from 8 days to 1 day, allowing Marketing/Sales to teach wholesalers and retailers to devise marketing and in-store brand positioning much earlier which was reflected in quarterly sales increases by brand
• Performed Initializing, Planning, Execution (Monitoring & Controlling) & Closing for Account Business Review (ABR). ABR was a new online suite of sales reports allowing Wholesalers direct access to sales information a format that would help sales staff how to increase sales by tap handle positioning in on-premise, shelf-space & display positioning in off-premise retail establishments
• ABR application was so successful, adapted similar concept for the new Contemporary Marketing Team (CMT), providing analytical tools and reporting for newly formed contemporary sales team to visit trendy influential on-premise establishments leveraging promotional opportunities in order to position or re-position flagship Budweiser, Bud Light and Michelob Ultra Brand Family thereby increasing overall sales
• Wholesaler Distribution Reporting (WDR): Business users requested a web-based application to show simple and multiple distribution opportunities on a National, Regional, State and Wholesaler level. Delivered business requirements, analysis, training and test plan. Application provides a snapshot of distribution opportunities by brand, packages, and alcohol content on a weekly basis. Leveraged existing systems by delivering new reporting suite application with one month