Project Manager Resume Bethesda, Maryland - Hire IT People

SUMMARY:

ITIL Foundation in IT Service Management.
IT Support Expert, Project Management, and Team Leader
11 years of experience in IT Support and Service, Project Management, Customer Relationship Management for IT Departments and Managed Service Providers
Proven track record of success in improving IT Service, efficiency, and customer experience implementing industry best practices and the IT Infrastructure Library
Able to communicate with Executives, Upper Management, Vendors, and Clients
Earned multiple Excellence in Customer Service awards, Team Appreciation, High Five Awards, and Team Lead Awards

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, Maryland

Project Manager

Responsibilities:

Plans overall phases of rehab process including scheduling, budget, and timeframe
Creates reports to illustrate compliance to progress and budget
Success in increasing production, improving completion on time, and within budget
Ability to communicate effectively in writing and verbally
Success in leading a team of various background to a complete a common task

Confidential, Rockville, Maryland

Support Engineer

Responsibilities:

Provide IT Tier 3 support for desktop, Terminal servers, hosted Exchange
Excellent organizational and decision - making skills with attention to detail
Excellent problem solving & troubleshooting skills, customer service skills with the ability to prioritize and recognize urgency where applicable
Expertise in Microsoft Windows 8/7/Server 2008, and other related business technologies such as Microsoft Office 365/13/10/07, Backup systems, virus protection/removal, IT Management, iPhone/iPad, Android, Smartphone device

Confidential, Rockville, Maryland

IT Support Engineer

Responsibilities:

Experience managing support team, cloud providers, and vendors such as; Joomla, Fusemail, Rackspace,
Provide IT support for Hosted desktop, hosted Exchange, Citrix XenApp
Excellent organizational and decision-making skills with attention to detail utilizing information technology tools.
Excellent problem solving & troubleshooting skills, customer service skills with the ability to prioritize and recognize urgency where applicable
BDR/NAS backup systems, virus protection,

Confidential, Silver Spring, Maryland

Helpdesk Manger

Responsibilities:

Team lead and immediate supervisor for 18 IT Support Specialists providing Tier II technical support for HHS / FDA/CDER/CBER/CDRH, totaling over 10,000 users throughout the abroad
Senior level experienced technician with expertise in all Windows 7/XP, Server 2003, MS Office, WebEx, SharePoint, COTS, proprietary software, Project lead, Project Management, Problem Solving, AD, IT Support, H/SW Life-cycle management.
Consultant during software implementation and policy planning
Responsible for System Administration, Blackberry Enterprise Server administration, i.e. Adding/removing/disabling and enabling user accounts and apply policy. Network connectivity, TCP/IP configuration, switches, VPN
Develop training materials and Standard Operating Procedures, improve customer service and maintains customer relationships.
Conducts weekly team meetings to discuss ongoing issues, project work, and allow resource and information sharing from other technicians and consultants
Meets weekly with Supervisors, and/or Upper Management to discuss IT issues, concerns, status, and progress and develop client relationship
Recommends improvements or change when needed to processes or work flow
Interview potential new employees and make recommendations

Confidential, Washington, DC

Math Teacher

Responsibilities:

Taught Mathematics and Algebra to 6, 7, and 8th grade students of various ability level
Fulfilled school curriculum in accordance with DCPS standards
Manage classroom behavior and performance to create positive learning environment
Able to instruct and interact with both students and parents of diverse cultural and backgrounds