Advanced IT & Marketing Projects Manager Resume Palmira, Colombia - Hire IT People

SUMMARY

IT Professional with a strong background as both a Solution s Architect and IT Project Manager , leveraging 15+ years in the manufacturing and services industries . Known for creativity and the ability to communicate across all levels of an organization, from the strategy of an executive conversation, to the tactical planning necessary to lead teams in marketing, product design & engineering and IT/software development. Offering expertise in the following areas:
International leadership
Lean manufacturing/Lean Thinking
Software project offshoring
Leadership/Mentorship
Product/Project management
Six Sigma Black Belt (Process redesign & improvement)
SQL
MS Visio
Negotiation/Vendor Management
Manufacturing environments solutions
Cross - functional Team Management
Requirements engineering
Problem solving
Documentation content creation
Agile/SCRUM environments
Issue tracking software
Test driven development
Visualization and simulation for learning / communication

PROFESSIONAL EXPERIENCE

Confidential, Palmira, Colombia

Advanced IT & Marketing Projects Manager

Helped map all company processes using Lean/Six Sigma Methods (Value Stream Mapping).
Overhauled the product design process yielding a 60 - 70% reduction in development time for most product lines. Integrated the changes in to the 3D design and configuration software thus automating the process and enabling the engineers to better understand the market dynamics in real time.
Having led the internal product design process, proceeded to redesign the sales process. Researched, architected, and developed a custom integration of the new product development process with an external SaaS-based CRM system, allowing the new process to have a feedback loop validated from the interactions of outside customers.
Designed a custom web applications support interface for suppliers and staff.
Architected a customer segmentation strategy based on statistical study on user preferences to optimize product portfolio, product development and manufacturing and boost company´s profit. Sales increased 20% YTD in first half of 2016.
Worked on a pricing analytics strategy to further simplify the company offering while aiming for increased profitability of streamlined product portfolio.
Tracked issues in VisionFlow issue tracking software.

Confidential, Palmira, Colombia

Product Design & Engineering IT Project Manager

Worked with certified agile practitioners. Mentored internal personnel on Scrum Development.
Administered permissions for specific software modules and extensions from Chile to Guatemala .
Diagnosed hardware, software, and network connectivity issues for PC’s .
Troubleshot via E-mail, phone and remote access for support .
Developed technical documentation for end users, and procedural documentation for IT staff .
Created training and project-related internal websites website and troubleshooting level one web support requests .