PROFESSIONAL SUMMARY:

• Accomplished Project Manager with a proven ability to lead multidisciplinary teams.
• Proficient in defining project goals, timelines, budgets, and resource requirements to develop and launch new products and services.
• Experienced leading multi - national teams, including outsourced teams, in the design, development, implementation, and delivery of core business solutions with technical and business leadership in Analytics, CRM and Cloud Solutions.
• Experienced working with Confidential (Sales Cloud, Service Cloud, Force.com, Apex, Visualforce, Customer Portals, Partner Portals, Communities) and Confidential with 4 years of hands-on experience working on Confidential implementations.
• Excellent business analysis capability, specializing in translation of business speak into technical requirements.

TECHNICAL SUMMARY:

Sun Certified Java Programmer, JSP, J2EE, .Net, UNIX, C/C++, ASP, OO Methodologies (UML, Booch), CMM Maturity Model, RUP and Agile Methodologies (SAFe), DOORS, Business Objects, SAS/BASE, SAS/STAT, R, ClearCase, SQL, Oracle, ETL, SSRS/IS/AS, Quality Center, Jira, Clarify, Rally, MS Project, Excel, Visio, Smartsheet, Confidential (Sales Cloud, Service Cloud, Force.com, Apex, Visualforce, Customer Portals, Partner Portals, Communities), Confidential, Project Management Certification. Currently pursuing SalesForce Admin certification.

PROFESSIONAL EXPERIENCE:

Confidential, Richardson

Sr. Project Manager

Responsibilities:

• Led project management activities for the Workforce Management Automation (WMA) program for Cisco Services Business Transformation Office. The WMA program focused on improving and replacing existing process workflows and tools with one consolidated cloud platform of Confidential ( Confidential ) and Confidential ( Confidential ). This involved integration with the Pre-Sales and Sales processes on Confidential and custom implementation of the Lead to Order, Resource Management and Project Management workflows.
• Used Agile methodology. Ran daily scrum calls. Coordinated with Product Owner and scrum team to create user stories backlogs, sprint planning, and sprint demos and retrospectives.
• Built the the program governance model to clearly define roles/responsibilities, stakeholder engagement and communications and project control process.
• Developed and tracked project schedules, roadmaps, charters, and budgets.
• Identified and tracked risks and issues, and documented their mitigation and escalation strategies.
• Facilitated weekly status meetings, maintained and distributed meeting minutes and status reports.
• Supported the business value assessment to determine cost benefits of migrating to a new platform.
• Guided Product Managers in understanding the business needs including defining Capabilities and KPIs/metrics, and translating them into requirements for the IT Team for implementation. Used Rally to store all features and user stories.
• Provided project management support using SAFe methodology for Feature Planning, Program Increment Planning (PIP), and Minimum Viable Product (MVP) definitions.
• Facilitated Stakeholder/Business SME engagement, Change Management activities, demo, and cross-functional BAT/UAT.
• Maintained continuous alignment of program scope with strategic business objectives and recommended program modifications to ensure positive business outcomes.

Confidential, Irving

Sr. Project Manager

Responsibilities:

• Consulted and built strategy for clients enabling them to migrate to the Cloud.
• Led projects on the implementation of Confidential and Force.com platforms through the entire SDLC including business analysis, technology road-mapping, requirements gathering, design/development, quality assurance, documentation, systems integration, training, and maintenance/support.
• Turnkey solution to manage donations, campaigns, volunteers, communications, programs, and services for a non-profit organization.
• Web Services and managed packages to allow feature integration into the client’s products.
• Used APEX solution to manage the process of automatically updating accounts in Salesforce by integrating with the client match services.
• Opportunity and Case Management for a mobile and modular merchandising systems company.
• Managed multiple teams consisting of on-site and outsourced Developers and Testers.
• Developed and executed project plans and collaborated with the clients and stakeholders to enable successful delivery of Cloud Solutions.
• Managed budget, business processes, project delivery, and communications.

Confidential, Richardson

Process & Delivery Manager

Responsibilities:

• Spearheaded the development and delivery of the analytical model for Confidential ’s Cash Inventory Optimizer and Workforce Management System for major Confidential
• Facilitated the business analysis, requirements gathering, design, testing, and documentation.
• Analyzed potential vendor solutions and led the due diligence to select the best modeling platform.
• Created and tracked project milestones for all deliverables. Tracked actions, risks and issues.
• Led the Classification & Regression Tree (CART) Model development on the R platform and delivered a quality analytical model with 88% improvement in accuracy in a timely manner.
• Recognized change and modified requirements based on approved change controls.
• Created and led process and training initiatives, product roadmaps and the execution strategies in a hybrid Agile and Waterfall environment.
• Executed process re-engineering programs for the Business Intelligence Team resulting in better deliverable quality and timeliness, greater resource scalability, and increased customer satisfaction.
• Increased adoption and proliferation of software processes and standards across all analytics solutions.

Confidential, Frisco

Principal - Data Analytics and Cloud Solutions

Responsibilities:

• Provided leadership and direction in project and process management of all initiatives.
• Delivered Confidential CRM solution for North Texas Physicians Group to accelerate the sales cycle, enable efficient sales reporting, improve campaign effectiveness, and consolidate all divisions into the Confidential .
• Customized solutions using predictive analytics, profit & revenue forecasting, What-if analysis, and risk analysis.
• Specialized in data collection, mining, cleansing, and creation of business reports.

Confidential, Plano

President/Center Director

Responsibilities:

• Responsible for budgeting, driving student to seats, invoicing, managing P&L, interviewing and hiring employees, and mentoring Center Directors in the day-to-day Learning Center Management.
• Served on several non-profit organizational boards. Guest Speaker at various local school districts, presenting seminars on educational topics. Worked as Web Master, Communications Chair and Event Coordinator.

Confidential, Richardson

Engineering Leader/Advisor/Project Manager

Responsibilities:

• Engineering Prime and Project Manager for the GSM/UMTS core capacity tool, supporting over 30 customers in 21 countries. 
• Project Manager for Confidential CDMA, EvDO and UMTS RF performance and optimization tools.
• Maintained project budget, created work breakdowns, and tracked projects using MS Project.
• Championed QA Metrics to measure the health of the project and provided monthly status reviews to senior management. Ran reports using Business Objects.
• ISO prime responsible for driving process compliance for the Wireless Engineering Tools group. Liaison with other Core Engineering Teams in implementing best practices.
• Technical Lead for design and development of Web-based and desktop tools for process automation and Network Engineering tools for provisioning, dimensioning and forecasting.