SUMMARY:

• Versatile and hands - on senior executive who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results
• Energetic, driven, and accomplished IT executive with a track record of success in managing complex IT modernization and system integration projects.
• Solutions driver who bridges the gap between business and technology while envisioning the bigger picture.
• Devises strategies to align multiple disciplines, coordinating efforts between business groups and driving complex systems integration for robust, high-quality systems that solve business problems and provide business results.

CORE COMPETENCY:

• Capital Budgeting
• Client Management
• Strategic Planning
• Tactical Execution
• Cost Containment
• Productivity Improvement
• Policy Development
• Personnel Leadership
• Team Management

TECHNICAL COMPETENCY:

• Converged, HyperConverged Infrastructures
• Virtualization Technologies
• Regulatory Technologies
• Windows Server, VMWare ESX,OS/400, UNIX / Linux
• Oracle, SQL, ActiveX, PL/SQL, UNIX, Scripts, Crystal Reports 7.0 & 8.0, DB2, GADS/QMS
• MS Office Suite

EXECUTIVE PROFILE:

Confidential, Detroit, MI

IT Program Manager

Responsibilities:

• Hold full responsibility for leading and managing programs from inception to completion, providing leadership, management, coordination and direction to teams delivering projects and liaising closely with project managers, clients and stakeholders to plan, prioritize and resource the program.
• Spearhead the teams, projects, hardware deployment, disaster recovery, and maintenance for all Confidential Infrastructure used by both corporate and regulatory applications.
• Lead Infrastructure in the in corporation of the ITIL methodology - Configuration Management, Capacity Management, Availability Management, and Disaster Recovery.
• Recommend, develop, and administer information technology policies and procedures to support the short and long term information technology, especially in the service delivery spectrum.
• Proactively manage impact of infrastructure on customer base including statistical analysis of application utilization for four different portfolios (Customer Information Technology, Shared Infrastructure, Plant and Field, Back Office).
• Actively plan, direct and coordinate activities to manage and implement programs/projects from contract /proposal initiation to final operational stage; planning, scheduling, monitoring, and reporting on activities related to the program.
• Enhance and develop IT processes to ensure the key process indicators meet the business expectations and lead the team to define reporting metrics and responses.
• Establish the cost models for each existing project and forthcoming projects - currently working on the years.
• Develop strategic vision for in corporation of automation in the infrastructure field and Align Portfolios to Infrastructure components and developed processes for ensuring that the hardware meets the SLAs for the applications

Confidential, Auburn Hills MI

IT Program Manager

Responsibilities:

• Held full accountability for managing the teams, projects, software deployment, disaster recovery, and maintenance for Financial Investigations and fraudulent, abusive and wasteful activities, regulatory systems, and federal reporting mechanisms (IRS, Basel III, SOX).
• Planned and executed major programs by assimilating initial business demands and strategies and working to frame-up into formal programs; e.g. scope, work-streams, program organization set-up, establish and align SteerCo, etc.
• Proactively managed impact of infrastructure on customer base including statistical analysis of application utilization for both online and branch activities
• Managed global teams including direct and indirect reports; developed staffing plans, managed workloads, defined deliverables, hired resources, conducted performance reviews, and ensured compliance with established company policies.
• Established protocols for identification and reporting on fraud, waste, and abuse based on experience and standards mandated by the Federal Government
• Coordinated overall resource pool on projects in alignment with best practices and methodologies and facilitated senior stakeholder steering committees, program advisory boards, scope management, escalation management and proper program/project communication updates.
• Utilized SDLC Project Management standards including Critical Path, Waterfall, Agile, Houston - incorporating ITIL aspects into daily activities, resource scheduling, issue and risk identification, resolution and reporting.
• Initiated and chaired development meetings for utilization of cloud tools and resource allocations and led development of algorithms for identification of future infrastructure needs and new/enhanced customer based applications.
• Utilized data gleaned from statistics captured through virtual and tactile experiences (web portals, retail, mobile) to trend customer activities and implemented changes to external sites to improve customer experience and also established sustainable and repeatable data analysis processes to ensure consistent reporting is identified for business customer decision making.
• Implemented business process models to capture key process indicators allowing for statistical analysis of effectiveness, continuous improvement and enhanced decision making process.

Confidential, Detroit, MI

Information Officer and Strategist

Responsibilities:

• Devised, developed and aligned Company Policies with industry standards including HIPAA, BASEL II, HITECH, Fire Prevention and suppression.
• Collaborated with Detroit Police Department and Homeland Security to ensure that solutions benefit all members of Confidential and developed full service lifecycle architecture for Confidential solution and business process models.
• Managed IT requirements and implementations for 59 satellite locations and redesigned and deployed the Confidential Intranet and Internet sites.
• Developed and submitted grants for IT solutions and new procedures and standards for utilization of email, internet, intranet, mobile technologies, and wireless.

Confidential, Detroit, MI

Senior Project Manager

Responsibilities:

• Held full responsibility for utilization of standardized ITIL v2 and v3 skills to accurately plan and report on trends to the infrastructure, forecast upcoming impact, and address issues therein, risk and issue analysis and resolution and also for Financial Systems and Data Projects including resource scheduling.
• Developed standardized business practices and planning for the utilization of Industry and Government mandated artifacts as both an instigator of activity and as historical documents and also Enterprise Business Process Models and deployed/utilized CMMi standards and artifacts to ensure maintainability of processes including iteration and enhancement.
• Ensured the in corporation of HIPAA, BASEL II, and SOX requirements into projects where applicable and required and also played an instrumental role in the selection, Implementation, and utilization of Project and Portfolio Management solutions.
• Managed integration of new applications into existing infrastructure including configuration, capacity, availability, and service continuity management

Confidential, Okemos, MI

Senior Program Manager

Responsibilities:

• Held full responsibility for all projects that have to do with the physical infrastructure assets including Development, Test, User-Acceptance Testing, Production, DIACAP (Federal Government Assets) and also in selection, implementation and utilization of Hp Project and Portfolio Management tool for all enterprise projects and financial reporting.
• Led business and IT executives in scope alignment and definition sessions, identified program critical success factors and drove mitigation of significant issues and risks.
• Managed the architecture team and facilities team in the build out of the new data center including physical requirements such as cooling and power, floorplan, tile installation, rack selection and implementation.
• Held accountability for security protocols for all Infrastructure assets and impact to the physical architecture, ongoing support and management of the DR environment impacts utilizing ITIL SCM standard processes, deployment and reutilization of the DR assets for multiple UAT environments, Enterprise Data Retention Policy and for providing leadership of the Architecture Board with regard to the Infrastructure assets and impact to the environments.
• Managed multiple technical teams providing technology and methodology leadership ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities.
• Mentored other Project Managers, inspiring high performance and championing a customer first department vision that ensured maximum team engagement as well as outstanding customer satisfaction.

Confidential, Wisconsin Rapids, WI

Senior IT Program Manager

Responsibilities:

• Held full responsibility for the strategy, design, and deployment of new applications and requisite hardware (including mid-range, mainframe, and wireless) infrastructure into the existing architecture to support the alignment of new site acquisitions.
• Designed, developed and managed Infrastructure to align with current company goals and also the migration plan to remove reliance on mainframe solutions.
• Developed and implemented ITIL in house standards for Configuration Management, Capacity Management, Availability Management, and Service Continuity Management including scheduling, issue and risk analysis and resolution.