SUMMARY:

• CSM and P MP certified IT professional with 17 years of experience in handling engagements across Engineering and Manufacturing, Life Sciences, Insurance, Banking and Financial Services domains.
• Expertise spanning across Project and Program Management, Stakeholder Management, Client Relationship Management, Delivery Management, Business Development, Operations Management, Competency Management, Quality and Compliance.
• Extensive experience in Application Development, Maintenance and Support services, as well as Infrastructure Management services across Confidential, US and Europe, in diverse roles of Delivery, Project, Program, Portfolio Manager, Scrum Master and Service Delivery Manager.
• Proven skills in influencing and negotiating with stakeholders, building relationships, conflict resolution, managing teams and motivating them for achieving business and individual goals; adept at performing objective management through metrics and process orientation.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Program Manager/ Sr. Project Manager

Responsibilities:

• Accountable for all program delivery in the TechOps portfolio of enhancements, MES deployments, operational changes, migrations
• Provided direction and leadership to the team in building and supporting mission critical applications, MES implementation in the Pharma industry.
• Setup the Enhancement Factory model handling operational changes and enhancements and managed end - to-end delivery in a span of 2 months, starting with processes and contracts to staffing and delivery, spread across multiple niche and hard to source skill sets like COMOS, Agile PLM, GISC, NQC BDB etc.
• Stabilized a major program for Confidential within 2 months of assuming responsibility by good stakeholder management, risk management, application of best practices.
• Managed response to RFPs, requirements, schedule, risk, resources, delivery and reporting
• Responsible for Monthly/ Quarterly Senior Management review with the client
• Performed Stakeholder Management; Single point of escalation for the Novartis TechOps accounts
• Managed Program delivery and Change Management using Waterfall, Agile, Confidential ICE methodologies, organization standardized tools & frameworks
• Overall responsibility of stakeholder management, program planning & monitoring, status reporting, resource, quality, risk management, scope control, managing the SLAs
• Performed monitoring and controlling of the projects, keeping a check on the scope, schedule & budget, and prioritizing of tasks for the team.
• Manage Scrum of Scrums meetings, manage dependencies between various sprints, tracking of velocity, burn rates, deviations and corrections leading to PSIs for multiple sprints.
• Responsible for review of effort estimations, creating the project plans, cost estimations, Project Charter/ SOW for the projects, Change Management.
• Coordinate with the various technology groups, COEs etc. within the organization to ensure response to RFPs on time and on reasonable budget, facilitate and manage discussions with client and negotiate on contracts.
• Led the innovation team with focus on reuse and reduction of rework

Confidential

Responsibilities:

• Managing stakeholders spread across the globe to ensure the right expectation setting and buy-in from all
• Responsible and accountable for managing requirements, schedule, effort and cost, risk, resources, delivery
• Handle weekly reporting and monthly/ quarterly senior management review with client
• Responsible for review of effort estimations, creating the project plans, cost estimations, Project Charter/ SOW for the projects, Change Management, RFPs
• Responsible for coordination between various streams to ensure internal and external dependencies are taken care of and road blocks are eliminated
• Manage Scrum of Scrums meetings, manage dependencies between various sprints, tracking of velocity, burn rates, deviations and corrections leading to PSIs for multiple sprints.
• As Scrum Master, managed Sprint Planning, grooming of user stories, daily scrums, demos, retrospection etc. Jira was used for planning and tracking the sprints and Jenkins was used for CI.
• Responsible for Business Continuity planning and ensuring BCP readiness
• Coordinate with the various technology groups, COEs etc. within the organization to ensure response to RFPs on time, facilitate and manage discussions with client and negotiate on contracts.
• Standardized Program Health, Delivery Excellence Scorecards incorporating both Organizational and Client guidelines addressing Delivery, Quality, Benefits and Innovation focus areas, providing a single view for executive management, enabling better decision making.
• Adoption of Lean Six Sigma methods for optimizing delivery
• Led innovations which has benefitted client to the tune of 1Mn in the year alone
• Introduced SharePoint dashboard for tracking customer focused metrics
• Advocated and led the team to increase reusable components and reduce rework, resulting in better quality and reduced time for deliverables, resulting in increased customer satisfaction
• Managed a team of Project Managers handling various streams of the program along with managing independent projects

Confidential

Program Manager

Responsibilities:

• Performed assessments, gap analysis, preparation and customer buy-in of the improvement plans and guiding the implementation, managing risk and interdependencies, monitoring and course correction for Confidential initiative.
• Introduced SharePoint dashboard for tracking customer focused metrics.
• Created awareness about Best in Class program among the account teams through interactive sessions and knowledge capsules, mailers.

Confidential

Project Manager

Responsibilities:

• Identifying all stakeholders, managing stakeholder communication including client senior management, ensuring buy-in/ agreements from all
• Work closely with BAs, client Business teams, Development and Testing teams to clarify, refine and agree on functional requirement specifications
• Reviewing the effort estimates, creating the cost estimates, budget forecasts, capacity planning, project plans, performing team management
• Preparing SOWs, performing Change Management, handling RFPs
• Monitoring and controlling the projects, keeping check on the scope, schedule & budget, tasks prioritization for the team, risk monitoring and controlling
• Metrics definition, SLAs, documentation and tracking of the metrics for the projects as part of PMO and obtaining buy-in from the client
• As Scrum master for pilot transitioning of projects in Waterfall methodology to Agile, conducted Sprint planning, daily scrum, demo, retrospective and release
• Performing capacity and release planning for the MOL (maintenance) projects
• Responsible for monthly Segment level reviews with Client as well as Delivery and Operations review with Senior Management.
• Achieved reduction in defect density of deliverables by 20% over a period of one year for one of the accounts by virtue of RCAs conducted for issues faced and actions implemented
• Improved profitability to 34% in 2011(up from 14% the previous year) and utilization above 95% for one of the LOBs in EMS, keeping it consistent for 2012, with an eye on increasing the SPAN.
• Ensured adherence to budgets, utilization targets, developed dashboard for n+9 forecasting of revenue and profitability. Responsible for Segment level reviews with Client, Delivery and Operations review with Senior Management.

Confidential

Project Manager/ Technical Lead

Responsibilities:

• Responsible for SLAs for all services provided for MS technologies including server setup, patching, MS Exchange setup, d Confidential base setup, application deployment, network monitoring etc.
• Reduction in customer complaints on Infrastructure team’s performance by more than 50% within 3 months of taking up the ownership of Service Delivery, by identifying the core customer concern areas, prioritizing them and using automation and process improvement
• Streamlined the Service Delivery by introduction of best practices and developing trust relationships with teams operating from multiple geographies
• Recruiting and mentoring of team, KDB creation and management, Knowledge transition, team member aspirations, skill development
• Responsible for availability and capacity planning
• Responsible for estimation, planning, scheduling and execution of tasks

Confidential

Offshore Project Manager/ Technical Lead

Responsibilities:

• Technical and domain guidance to the team for banking applications in the Lending and Mortgage Services domain.
• Preparing the effort estimates, cost estimates, project plans, performing team management
• Assist with budget forecasts, capacity planning
• Manage the scope, schedule & budget, tasks prioritization for the team, perform risk management
• Handle internal and external reporting to various stakeholders
• SME for presentation framework developed exclusively for Confidential eSolutions.
• Effected increase in customer satisfaction scores for the projects handled from 2 to 3.5 within a short span of 4 months.
• Work closely with BAs, team members to ensure clarity and agreement on functional requirement specifications.
• Developed the Confidential reporting module and the rules engine for decision making for DecisionOne
• Perform testing, peer review, build and deployment
• Initiated collaboration among tech team members by starting a forum for sharing ideas, issues between teams
• Bagged the for Java Coding competition held for the BU across Confidential locations

Confidential

Project Manager

Responsibilities:

• Developed the POC for ticketing system on schedule using a team of fresh graduates
• Recruited and mentored the development and testing team
• Prepared the initial design framework for the Bus Ticketing System and conducted demo to the client

Confidential

Senior Analyst/ Team Lead

Responsibilities:

• Team Lead/ Onsite Developer at NH location for conversion of Insurance Application Modules of Confidential, developed in Forte and 4D to Java.
• Responsible for updating functional specifications, scheduling and tracking, requirements management, resource management, coding & testing.
• The only SME for 4D language in client organization despite lack of documentation or help by going through the code and exploring the functionality.
• Managed the transition of the support and maintenance of Message Brokers from Confidential ’s Stockholm office to the India Development Centre on time and under budget.
• Developed the Connectors and testing scripts for Confidential 's AMTrix and TradeSync integration brokers using C and Message Builder, which is a proprietary language developed by Viewocity.
• Designed and co-developed Purchase Management and Integrated Business Solution Systems in Forte with the Microsoft SQL Server 2005 using 3 tier architecture.