SUMMARY:

Certified information technology professional with 15+ years of experience in consulting, operations, process improvement, project management and capacity management which can be used to solve client problems. Possesses global enterprise experience leading highly visible international projects. Extensive experience in financial organization operations, methods improvement and reengineering, organizational messaging and collaboration support and management consulting, in addition to working with teams from around the world both remotely, and at their locations

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Managed a variety of projects to increase the capacity of the Bank’s internal cloud platform
• Managed a project to build new infrastructure and move 31 applications off of their current “Not Permitted” hardware to the new infrastructure.
• Managed a variety of projects to set-up new infrastructure and migrate applications off the old infrastructure onto the new infrastructure so that the Sears Tower Data Center in Chicago could be shut down. Those projects resulted in upgraded infrastructure which enhanced application performance, and, fewer servers and Data Centers which saved the Bank money.
• Managed 11 Infrastructure projects ranging from 2 virtual machines with additional storage to 21 servers in 3 regions worldwide
• Managed project to add 500 cores to the Bank’s “cloud computing” GRID system
• Consulted on project to link BOA to an outside trading partner which required taking the group though the BOA STORM Risk Management process to gain an exception to the Banks security policy
• Used all Bank project management tools including Nexus, Clarity, PCM, SharePoint, Discovery, etc.

Confidential

Owner & Principal Consultant

Responsibilities:

• Examples of consulting engagements include:
• Assisting a start-up alliance management software company to establish software architecture and strategic product planning and direction
• Assisting in the development and creation of an alternative energy company offering sales, installation and service of wind turbines and solar panels
• Principal Consultant in establishing a management consulting company specializing in project management and IT best practices within an early stage IT company (taught ITIL Foundations V.3)

Confidential

Capacity Manager - OnStar

Responsibilities:

• Enhanced capacity management practices to ensure seamless interactivity
• Provided planning tools via formal monthly capacity updates

Project Manager/Analyst Senior

Confidential

Responsibilities:

• Provided oversight for data migration to help ensure project success
• Managed integration of external, vendors globally, performing due diligence on 200+ dealer systems applications, and designed transition and integration plans
• Served as the Product Manager for the GM QuickPlace Product Offering, managing the day to day operations and product improvements, increasing billable usage
• Led various infrastructure and software upgrades that improved uptime to 99%+
• Improved both communications and collaboration as the Project Manager for all Lotus Notes (Domino) Complex Application projects

Senior Consultant

Confidential

Responsibilities:

• Documented account progress toward contracted requirements and facilitated the accommodation of current software for year 2000.
• Helped design activity-based costing process used to measure the success of reengineering efforts
• Redesigned several functional areas of Branch Banking to accommodate a new Global Banking System in Singapore

Manager - Consulting Services

Confidential

Responsibilities:

• Implemented several initiatives, including a simplified application designed to reduce approval time; implementing a new system for disposing of lease vehicles greatly increasing revenue; and leading a mobile workforce project that enabled Loan Analysts to spend a majority of their time at the dealerships.
• Facilitated the reengineering of automobile leasing processes which resulted in simplification of the processes and application and more efficient disposal of off-lease vehicles
• Reengineered the customer service processes, resulting in consolidation of customer services employees into strategically located call centers
• Designed and implemented a strategic branch restructure project, improving operations within branch infrastructures
• Implemented reengineering that enabled branches to trial new branch processes in a controlled live environment for improved efficiencies

Business Planning Analyst

Confidential

Responsibilities:

• Developed consulting intervention methodology, which linked business benefits to technology implementation
• Managed studies of Confidential, GM Overseas Financial, and Inland Fisher Guide Quality Assurance Department which resulted in customer savings

Confidential

Senior Account Executive

Responsibilities:

• Developed a marketing database and accounting system for Sales and Marketing
• Designed and implemented Heavy Truck direct mail marketing campaigns

Confidential

Consultant/Manager

Responsibilities:

• Developed documentation and course materials and trained sales engineers in the use of microcomputers
• Established a national computer help desk and consulted on the use of microcomputers
• Led development effort, and recommended use, of electronic sales tools
• Recruited, hired and managed 20+ consultants