PROFESSIONAL SUMMARY:

• A motivated Senior Healthcare Program and Project Manager (CSM) with an exceptional pedigree.
• Over 19 years’ experience planning and implementing mission - critical large-scale transformational projects with functional integration, maintaining quality control throughout the project life-cycle from concept through final implementation.
• Proven track record in managing multi-million dollar budgets, more than 50 team members and over 100 stakeholders.
• Articulate, polished, results-driven, works well under pressure, a team builder, leader and mentor.
• A certified Scrum Master, Business, Clinical and Technology systems professional with 19+ years of healthcare experience including 10+ years in acute care setting with strong project management skills.
• Adept at applying technical & clinical capabilities and business insight to improve core business processes in healthcare industry environments.
• Proven track record in all aspects of a project management/responsibility, working with health data and databases, enterprise application development, developing and tracking budgets, managing staff, reporting to senior and executive level staff. Strong communication skills and very comfortable working with senior executives and clinical staff.
• Attention to detail, problem solving and follow-through. Very comfortable in facilitating and running the meetings.
• Project management, including planning, tracking, risk analysis, and resource management.
• Around seven years’ experience working with different tools of Confidential and 5+ years with Cerner.
• Business Analysis and Process Engineering - Certified Process Excellence/Six Sigma.
• Effective supervisory and management skills in traditional and matrix environments.
• Project Planning, Rational Unified Process (RUP), WBS, GANTT charts, SDLC, PMI & PMO, and CMMI.
• Extensive Knowledge in HIPAA, Medicare, CMS Healthcare Exchange (HIX), ICD-10 migration.
• Writing and tracking verifiable requirements, release/configuration management, application of Capability Maturity Model (CMM), and system compliance (Federal Drug Administration).

PROFESSIONAL BACKGROUND/EXPERIENCE:

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Responsible for the oversight of Cerner clinical, Revenue Cycle, Supply Cain and other Ancillary system conversions and IT integration & Infrastructure projects for Prospect Medical-owned hospitals in the Eastern region.
• Worked very closely with Physicians, Nursing and other clinical and ancillary staff to ensure participation and overall managed various events like Current State Review, Complex Medication, and Future State Review etc.
• Initiated and managed communication methods with CEO, CFO, CNO etc. & other stakeholders to solicit participation and provide project status.
• Integral part of Initiation and constitution of East Coast Regional PMO.
• Provided leadership and represented all providers including Inpatient, Surgery, ED, Anesthesia etc. towards build of effective Cerner system.
• CPOE adaptation increased from 3% to 85% with upward trend.
• Assured overwhelming provider participation to various build events.
• Assured 100% providers trained and 100% providers build their favorites in the system.
• Project Executive, organizational CPOE Inpatient Content Revision (Zynx Health(TM) Order Sets), Interdisciplinary plan of care (IPOC) etc.
• Strategy design and development principal, CPOE Outpatient Content development (Wolters Kluwer's Order Sets)
• Developed and lead system wide "IT Physician Governance"
• Implemented Electronic Antibiotic Stewardship at all acute care facilities
• Lead "Nuance Electronic Provider Dynamic Documentation" implementation across health system hospitals
• Leading wireless hand-held device compatible "Nuance Electronic Provider Dynamic Documentation" across system ambulatory care centers/practices
• Refined "Clinical Decision Support Systems/Medical Alerts" in Cerner inpatient EMR
• Developed Informatics Analytical Models
• Developing "Population Health Management" solutions with "Health-Catalyst" (Vendor) for organization
• Lead, Meaningful Use Stage 3 workforce
• Ability to in corporate best practice processes to the Cerner implementation.
• Well versed in PMO methodology and documentation.
• Successfully lead data migration project to migrate data from legacy system (GE Centricity) to new Cerner Millennium system.
• Build and maintain executive-level customer relationships in the company’s largest and most strategic accounts and in strategic markets to enable long-term partnerships and protect/increase ongoing revenue.
• Manage the strategic aspects of large engagements and mitigates any risk and oversees project managers and solution architects working on client engagements within program when necessary.
• Provide a project management process which involves implementation of a 3-tier governance model broken down by the major workgroups and phases, and alignment of project plan milestones and activities to develop weekly checklists.
• Implement a project communication strategy that involves communication of project requirements downstream to all stakeholders; distribution of a weekly reporting package; execution of an internal and vendor meeting cadence; and engineering a risk management process.
• Collaborate with Cerner Engagement Leader to gain insight into day-to-day operations to include: program and sub-project activities, project deliverables, milestones, cross-departmental assignments, and risks/issues.
• Anticipate roadblocks, both intellectual and political, and proactively address issues before they impact business results and project quality.
• Developed dashboards and quality and compliance reporting tool using tools like Tableau, Qlikview and Power BI.
• Ongoing communication of planning, project status, issues and identified risks in a timely manner to stakeholders to ensure project status updates are shared consistently and effectively across cross-functional teams and leadership.
• Managed DDMs, DCWs, Method M documentation of Issue List, and Parking Lot items
• Managed MethodM and Cerner model for the sites.

Technical summary: CERNER (HealtheLife, Registration, Scheduling, PowerChart Ambulatory, PC Inpatient, PC Maternity, FirstNet, SurgiNet, Anesthesia, PathNet, PharmNet, MedAdmin, RadNet, HIM, CPDI, IMO, Charge Services, Supply Chain), SAP Business Objects, Tableau. Qlikview. Power BI. PMI/PMP and Agile methodology.

Confidential, AUSTIN, TX

Director / Program Manager

Responsibilities:

• Responsible for Cerner & Confidential EHR System Design Life Cycle ( corporate build/design). Number of FTE’s: 5. Support of > 200 active medical staff and > 500 nursing/nursing support and ancillary end users.
• Created and operationalized strategic plan for achievement of Meaningful Use Stage 2 Year 1 and 2 initiatives.
• Successfully led CPOE re-launch project. Increased medication CPOE compliance by 35% within six months to 80%.
• Define departmental goals, create, and execute plans by working collaboratively with Chief Medical Informatics leadership and other key stakeholders to achieve Provider and clinician focused EHR metrics.
• Developed visual Lean Daily Management tool for virtual Lean huddles.
• Developed dashboard for Surgical Services, Inpatient and Revenue Cycle.
• Developed tool to better communicate between different locations including vendors.
• Implemented, monitored and optimized usage of eClinicalWorks system.
• Implemented Cisco communication system for staff communication.
• Implemented tools to compare revenue and reimbursement ICD 9 Vs. ICD 10.
• Project management, including risk identification and documentation. Creation and implementation of mitigation strategies.
• Contract review and negotiation for procurement of consultant resources to support EHR initiatives, adoption, and sustainment goals.
• Liaison between: IS and clinical staff, corporate office and, vendor.
• Lead team responsible for workflow creation (design and re-design), optimization, end user training/support, and testing/validation.
• Develops the nursing informatics strategy including: analyzing data, creating policies and procedures and serving as an advisor for complex clinical projects and systems that ensures evidenced based practice, efficiency, and effectiveness for clinicians while creating an outstanding patient experience.
• In collaboration with the CIO, CMIO, and CNO, determines and leads clinical projects that are directly impacted by the electronic health record (EHR). Provide operational oversight of EHR system design and implementation, education/training, change management, and key performance improvement measures.
• Developed Quality and compliance reporting using Tableau and Qlikview.
• Work closely with key stakeholders: Information Technology, Business Intelligence, Quality and Safety, Clinical Leaders, and Revenue Cycle on quality metrics and reporting, analytics, financial metrics, and strategic initiatives.
• Manage all aspects of business and partner with clients to drive innovation and simplicity across the organization using technology.

Technical summary: Confidential (Optime, ADT, HB Resolute etc.), CERNER, SAP Business Objects, Tableau. Qlikview, CISCO Call. PMI/PMP and Agile methodology.

Confidential, New York City, NY

Program Manager

Responsibilities:

• Effectively lead a team of resources hospital wide implementation of different modules of Confidential and HSM (McKesson).
• Fiscally responsible for the overall budget of more than $ 50 million.
• Effectively lead a resource of 54 people.
• Handle engagement risk, project economics, planning, budgeting, risk analysis and definition of deliverable content to help to ensure buy-in of proposed solutions from top management.
• Initiated and successfully implements installation of hospital wide tracking boards and other IT infrastructure projects in association with architects, IT technical team etc.
• Implementation of a Time and Attendance System, Implementation of an Operating Room Management System and Enterprise-wide wireless and infrastructure replacement/upgrade
• Lead a cross divisional team to develop a tracking tool and database for Medicare Exclusion products and procedures.
• Responsible for multiple projects simultaneously and launching a Health Insurance Exchanges, (HIX) as mandated by the 2010 Affordable Care Act (ACA) for the Health Insurance Marketplace.
• Provided senior level project management leadership to executives, senior management, internal stakeholders, and cross-functional team leads; all in an effort to effectively deliver on the Healthcare Exchange initiative.
• Experience with operational and data exchange implementations with partner organizations
• Familiarity with Patient Protection Affordable Care Act (PPACA) legislation, and Center for Medicaid and Medicare Services, CMS.
• Actively involved in RFP development, vendor selection and negotiations and contracting.
• Served as the single point of contact for project scheduling and changes
• Selection and implementation of OR document management system.
• Responsible for enterprise, cross-divisional projects with a high degree of complexity and medium to high risk.
• Direct accountability for planning, executing, monitoring and controlling the program’s work efforts including financial, resource and benefits management.
• Evaluate projects to ensure that methods are correct, evaluate risk related to requirements management, business process definition, testing processes, internal controls, project communications, training and organizational change management.
• Manage the recruitment, on-boarding, professional development and performance evaluation of assigned resources.
• Monitors, analyzes and reports on budgetary variances in collaboration with administrative staff on monthly basis. Provides forecasts for yearend projections and recommends new supply budget targets.
• Identified standards or requirements for change management and participated in change control (for example, reviewing configuration change requests).
• Ensured appropriate product-related training, documented and developed and made available to customer service staff.
• Maintained current statements of work for all contractors; tracks and approves contractor invoices in a timely manner.
• Demonstrates effective use of management principles to organize, plan, coordinate and control the flow of activities, personnel and utilization of available resources.
• Sets realistic objectives and demonstrates effectiveness in planning, implementing and evaluating programs and activities to meet goals.
• Interprets and enforces hospital and departmental policies and procedures. Recommends changes as appropriate.
• Demonstrates good managerial judgment by conducting each aspect of supervision in a fair, firm, consistent and objective manner.

Technical summary: Confidential (Optime, ADT, HB Resolute etc.) HSM (McKesson), PeopleSoft (Purchasing, Supply Chain), Siemens Soarian Clinical and Financial systems PMI/PMP Methodology

Confidential, BALTIMORE, MD

Project Manager

Responsibilities:

• Providing overall leadership to multiple projects with employee strength of .
• Plan, direct and coordinate the activities of the assigned project deliverables.
• Lead teams of developers, business analysts, and systems administrators in project initiation, planning, development, implementation and close-out
• Managing a multidisciplinary team comprised of technology and healthcare business professionals. Ability to work with multiple teams delegating work load and ensuring efficiency.
• As project manager, served as liaison to all Hospital departments, collaborating with Hospital I.T. staff to complete a concurrent implementation
• Recruiting, selecting, training, and managing project staff
• Development of a tracking system/Decision Support system for key departments of the hospital.
• Standardize reporting, database design and business processes in 4 separate hospital business offices with the objective of establishing organization-wide protocols to increase revenue and collections through process-oriented charge capture & claims management supported by a common information system.
• Meditech patient accounting system proficiency attained; data entry & report design
• Implemented and maintained outsourced Enterprise Meditech Healthcare Information System (HCIS) comprising HR, Payroll, AP, GL and MM. Led the development of pay slip printing automation and extension of HR module.
• Advised hospital management on information processes by serving in high-level Information Management committee.
• Developed procedures for implementation of system in this startup operation and guided hospital on effective use of HCIS. Ensured the medical system was fully supported and operational. Participated in development of contingency plans.

Technical summary: Meditech, PMI/PMP Methodology

Confidential, ROCKVILLE, MD

Project Manager

Responsibilities:

• Confidential - Reviewed and critically evaluated the Work Queue mapping & overviewed and managed a team of Account Coordinators (ACs) to remap the Work Queue accounts to make the billing and denial management system seamless and efficient.
• Managed and successfully lead a team involved in the process of Account Audit and brought the days to generate and send bills for one complete cycle to all members with due amounts from 72 business days to 22 days.
• Prepared forecast schedule and help people adhere with the schedule and in the process identified the issues, found solutions, prepared work plans and make others to follow the work plans
• Prepared Strategy for Accounts Receivable management and Denial management for Billing and Collection process.
• Lead a cross functional team involved in the follow up process for due amount.
• Managed and lead a cross functional team involved in the process of identifying and sending the non-compliant members to collection agency.
• Interacted with Senior Management, V.P. to gather the requirements and successfully created MS Access database for Charity Care (Medical Financial Assistance, MFA).
• Evaluate Revenue Cycle operations in the region to understand the current state of business processes and the technologies that support those processes
• Work with Application Support teams to understand their key concerns, perceived challenges with technology infrastructure.
• To develop the future state vision of revenue cycle capabilities at a detailed level - application architectures, data flows, application features/functions, integration with business process flows, reporting metrics, management reporting needs, etc.
• To document the current state of systems, data flows, and technical capabilities etc.
• To develop the road map that takes current state to the envisioned future state
• Lead, review and design concept work for new systems and develop/document technical designs for solution integration and implementation.

Technical summary: Confidential Resolute, Clarity Reporting, MS Access, Cache/Mumps.