EXECUTIVE SUMMARY:

• Accomplished professional services, business development, and project management executive.
• Career emphasis on product road map development, design, and engineering.
• Follow on expertise in the introduction of process & change management to facilitate scaling through operating efficiency.
• Extensive history of leading new software and technology innovations to gain first mover and competitive advantage in emerging markets.
• Experienced managing people and high level corporate implementation projects, programs, and operations.
• Sales Manager / Solutions Architect with well - developed consultative/solution selling approach.
• General Manager with operations and P&L responsibility of a technology services consulting firm.
• Chief Technology Officer of a Fintech startup with background in e-commerce technology and software development.
• Director of PMO / Professional Services for several internationally operating software companies.
• Experienced speaker/ writer and presenter at sales / trade shows, technical industry and users’ conferences.

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

IoT Engineer and Product Management

Responsibilities:

• Conduct product research on IoT platform and sensor technologies, review early stage IoT startup sensor companies seeking investment.
• Client facing representative of Engineering R&D group in pilot program requirements gathering.
• Define and document kit solutions including sensors selected to address preventable losses and/or equipment breakdown.
• These IoT solutions support “saves” against typical commercial insurance losses (e.g. water leaks and damage associated with frozen pipes, loss of perishable goods from refrigeration/freezer failure, or life safety situations such high CO2 levels is schools or high CO concentrations in boiler rooms.
• Typical occupational use cases (e.g. churches, dental offices, restaurants, schools, farms, etc.) include kit solutions built upon a variety of sensors types, (e.g. water detection, temperature, humidity, motion, vibration, current transducers, dangerous gases, etc.)
• After the order definition and generation, bench testing, configuration and occasionally assembly of complex sensors, conduct field installations at R&D test sites.
• Kit solutions are comprised of field installed cellular gateway(s) & sensors, and the back office IoT platform configuration of set points of the alert notifications (e.g. email, SMS, and support center call tree) to the designated, responsible to act, contacts of the end user commercial customers of Confidential client companies such as Confidential and others.
• Product roadmap specialist defining the migration and evolution path from reliance on a third party IoT platform to the Confidential IoT platform acquired through acquisition. Set R&D direction and priorities on the development of new alerts and underlying algorithms in Confidential to coincide with creation of new uses requiring advanced lambda capabilities (rules engine) being requested by new POC prospect client companies.

Confidential, Southbury, CT

Portfolio Manager

Responsibilities:

• Director of implementation projects and ultimate point of responsibly for leading a team in the migration of legacy data, application configuration, product training and final transition to support services.
• Hired to identify and reverse inefficiency, build and motivate a team, and above all drive up client satisfaction and EBITDA.
• Goals achieved through the introduction of project analytics, rigorous defense against project scope creep, and personally directing the staffing function of major accounts to create upsell opportunities for additional revenue.
• Representative example; an engagement for a for a global financial services client with a $500 original SOW implementation was expanded by an additional 1.1 million dollars in professional services marking the first quarter of 2015 as the most profitable in the company’s history.
• Demonstrated strong negotiation, conflict resolution, and remote team management skills.
• PMO reviewer and sign off of SOW and concomitant project hours to the Sales department in association with new business opportunities.
• Direct, mentor, and conduct performance appraisals of a PMO staff comprised of project managers, business analysts, technical consultants and software trainers throughout the discovery, risk management, design, build, and deployment phases of system implementations.

Confidential, Purchase, NY

Engagement Manager - PMO lead

Responsibilities:

• SME for process improvement, directed implementation and Sys. Admin. of a new PMO function utilizing OpenAir professional services automation software in conjunction with the NetSuite ERP system.
• Migrated legacy project data, set up and maintained professional services staff “bookings file” to match staff utilization / availability and skills with project requirements and needed timeframes.
• Coordinated each projects MSA billing rules with accounting and set up and tested project invoicing.
• Generate standard PMBOK metrics, PV, EV, AC, SPI, SV, CPI & CV.
• Directed and mentored multiple teams composed of project managers, business analysts, technical consultants and software developers through the discovery, risk management, design, build, and deployment phases of system implementations concluding in turn over documentation for ongoing support activities.
• Professional Services department first pass reviewer and draft author of all RFI, RFP and SOW generation for Sales Department in association with new business opportunities.

Confidential, Stamford, CT

Director of Professional Services

Responsibilities:

• Completed major enterprise case management implementation projects with Confidential and Confidential .
• Directed a staff of project managers, business analysts, and technical consultants using the Confidential Process in the collection of business requirements, client development environment setup, software configuration, UAT testing, report development and production deployments.
• Client facing responsibility for ensuring successful project delivery and execution, fulfilling statement of work commitments, and meeting deadlines.
• Managed service delivery costs, risk, and margins for implementations and ongoing application support activities. Worked closely with a team of Account Executives to insure a high level of customer satisfaction and reference ability.