SUMMARY:

• Passionate, motivated, dedicated, results - oriented PMP with a diverse IT / telecom background in program, project and vendor management, customer service, sales support and administration with over 20 years of experience in local, long distance, wireline, IT and wireless network and infrastructure related projects focused in the d Confidential transport field.
• Combine strong multi-tasking abilities with exceptional organizational skills and the ability to plan, schedule and identify resources in fast-paced time sensitive environments.
• Possess well-developed communication and problem-solving skills with the ability to resolve difficult situations relating to project implementations and resources.

PROFESSIONAL EXPERIENCE:

Confidential

PRESIDENT/ CEO/ FOUNDER, VIRGINIA, VA

Responsibilities:

• Provide on-site visual inspections for vacant homes

Confidential

TECHNOLOGY PROJECT MANAGER, VIRGINIA, VA

Responsibilities:

• IT/Technology Project Manager for the Department of Communications & Information Technology ( Confidential ) in the Technology Project Management Office.
• Planned, monitored and controlled projects with $5m+ budgets.
• Worked together with project team members to develop project schedule and project management plans.
• Created, managed and maintained project infrastructure (SharePoint project site, project plan, resource plan, schedule, budget, risk assessment, communication plan, procurement plan, change management, quality management, etc.).
• Communicated project information to executive management, project sponsor and key stakeholders.
• Identified and managed risks. Tracked and facilitated resolution of issues.
• Established good relationships with project sponsor and stakeholders.
• Ensured sponsor and key stakeholders were aligned with project goal.

Confidential

NETWORK DEPLOYMENT PROJECT MANAGER, GLEN ALLEN, VA

Responsibilities:

• IPMO Edge to Edge Project Manager for GSM over Ethernet ( Confidential ), hosted and controlled a daily migration deployment bridge.
• Single point of contact responsible for migrating Confidential and Confidential cell sites from GSM T1s provided by the ILEC to Ethernet fiber via a migration bridge with Cell Site Field Technicians and PCO DACs Engineer within allotted timeline and budget.
• Supported, coordinated and escalated with various Confidential &T departments involving Management, Provisioning, Construction & Engineering, CPDO RAN, E911, NFSD, PCO, Engineering, Packet Core, Field Operations and other groups to ensure the success for the local market, regional and national Confidential migration objectives of the Plan of Record/Execution (POR/POE) schedule.
• Ultimately accountable for adherence to the MOP and process flow and, if a problem arose during the migration, determined when a site must roll back to original configuration.
• Established overall direction and technical or analytical guidance to project and program teams that span multiple organizations, markets and outside suppliers/vendors.
• Created and disseminated daily market reports and trackers that provided analysis of current site status and on-going log of issue resolution.
• Collaborated across multiple internal organizations to ensure adherences to quality standards and internal processes, review project deliverables and drove to required project results.
• Ascertained, recommended and initiated the analysis and solution resolution to all issues and/or roadblocks expeditiously.

Confidential

NETWORK DEPLOYMENT PROJECT MANAGER, GLEN ALLEN, VA

Responsibilities:

• Single point of contact responsible for migrating Confidential cell sites from GSM T1s provided by the ILEC to Ethernet fiber via a migration bridge with Cell Site Field Technicians and PCO DACs Engineer within allotted timeline and budget.
• Supported, coordinated and escalated with various Confidential &T departments involving Management, Provisioning, Construction & Engineering, CPDO RAN, E911, NFSD, PCO, Engineering, Packet Core, Field Operations and other groups to ensure the success for the local market, regional and national Confidential migration objectives of the Plan of Record/Execution (POR/POE) schedule.
• Ultimately accountable for adherence to the MOP and process flow and, if a problem arose during the migration, determined when a site must be rolled back to original configuration.
• Established overall direction and technical or analytical guidance to project and program teams that spanned multiple organizations, markets and outside suppliers/vendors.
• Created and disseminated daily market reports and trackers that provided analysis of current site status and on-going log of issue resolution.
• Collaborated across multiple internal organizations to ensure adherences to quality standards and internal processes, reviewed project deliverables and drove to required project results.
• Ascertained, recommended and initiated the analysis and solution resolution to all issues and/or roadblocks expeditiously.
• Ensured tickets were created and assigned to Confidential &T Field Engineers for vendor meets between Confidential &T and migration vendor.

Confidential

SITE DEVELOPMENT PROGRAM MANAGER, COLUMBIA, MD

Responsibilities:

• Assigned to Washington/Baltimore for various projects, as Escalation Manager for Site Acquisition and Program Manager for Construction for MCPA, UMTS and LTE.
• Reported directly to Director of Wireless Services, acted as her right hand and back-up during her absences from the office.
• Generated daily executive level reports for Site Acquisition and Construction that tracked daily and weekly progress of market objectives.
• Provided comprehensive market status reports in weekly Confidential &T Executive level conferences and deployment meetings.
• Discerned project risks and jeopardies, ascertained viable solutions for customer and internal consideration. Took immediate action to resolve and/or escalate issues.
• Managed integration issue exceptions between multiple vendors.
• Collaborated across multiple organizations to ensure adherences to quality standards, internal processes, vendor processes and project deliverables.
• Reviewed and provided SOW (Scope of Work), RFDS, SRN (Site Ready Notices) and RET forms to Confidential &T.
• Maintained and tracked the forecast and schedule of CASPR milestones, financial driver true-ups and PO (purchase order) processing.

Confidential

TRANSPORT PROGRAM MANAGER, ATLANTA, GA

Responsibilities:

• Assigned to the Deep South Markets for Systems Design and Transport Network Department.
• Primary contact for day-to-day project interface with Confidential and the project team, including Senior Management, Engineering and Provisioning.
• Provided comprehensive market status reports in weekly Confidential Senior Management conferences and deployment meetings.
• Prepared impact analysis by identifying project risks and schedule discrepancies.
• Drove progress toward market, region and national delivery objectives.
• Created and maintained trackers for projects including T1 Installations and Disconnects, DS3 Installations and Disconnects, New Site Builds (NSB) and Grooms.
• Delivered daily T1 and DS3 status reports to Senior Management, Engineering and Provisioning to ensure project deliverables stayed on track.
• Communicated immediately to management for escalation and resolution of issues. Provided viable solutions and status updates of issue resolution.

Confidential

NETWORK IMPLEMENTATION PROGRAM MANAGER, CPDO, ATLANTA, GA

Responsibilities:

• Assigned to the Washington/Baltimore and VA/WV Markets in the Network Planning and Engineering ( Confidential & Confidential ) Department.
• Created and maintained trackers for multiple projects, including GSM, UMTS, NSB, 1st, 2nd, 3rd, 4th and 5th Carriers and Special Events Implementations and Integrations, High Utilization and Congestion Reduction.
• Primary contact for day-to-day project interface with the customer and project team, involving Senior Management, Design, Provisioning, Construction & Engineering, RF and Technicians.
• Responsible for CPDO (Circuit, Path, Design and Order) Program Management for transport (primarily UMTS IUB) provisioning and implementation in support of initial transport requirements, augmentation or disconnect of existing facilities including all transport technologies (T1, T3 and SIAD deployments).
• Provided comprehensive market status reports in weekly Confidential &T Executive level conferences and deployment meetings.
• Supported, coordinated and escalated with Design, Ordering, Implementation and Capacity Management teams to ensure the success for the local market, regional and national transport delivery objectives of BAU and Plan of Record/Execution (POR/POE) production schedule.
• Held weekly deployment meetings to ensure market goals were met, ascertained and provided status, escalated issues and lead resolution efforts.
• Identified and tracked project risks, schedule discrepancies and jeopardies.
• Communicated immediately to management for escalation and resolution of issues. Provided viable solutions and status updates of issue resolution.

Confidential

PROJECT COORDINATOR, ATLANTA, GA

Responsibilities:

• Attended and provided status updates in weekly deployment meetings for 250+ multi-phase site upgrades.
• Worked closely with Tower Vendors, Site Acquisition Managers, Construction Managers, RF Managers, Technicians and Engineers to ensure project milestones stayed on time.
• Updated various internal systems with project milestone information.
• Generated electronic work orders and (PO) purchase orders for Confidential (BOMs).
• Created, uploaded and maintained cell site files on the server.
• Coordinated, ordered and managed the installation for the T1s for cell tower upgrades.
• Developed presentations using project-tracking documentation via MS Word, Excel, PowerPoint and MS Project.

POWER COORDINATOR

Confidential, ATLANTA, GA

Responsibilities:

• Coordinated, ordered and managed T1 installations and power installations orders for cell tower connections for approximately 400 sites in SC, NC and TN.
• Attended and provided Confidential and power status updates in daily and weekly executive level deployment meetings.
• Collaborated with Site Acquisition Managers, Construction Managers, RF Managers, Engineers, E911, Provisioning, Power Companies and LECs.
• Expedited the set-up of new power company vendors, negotiated deposits and filed paperwork.
• Maintained spreadsheet for valid E911 addresses, Confidential companies, power companies, FOC dates, Confidential ready dates, in-service dates, LCON information and driving directions. Facilitated the E911 department in obtaining valid cell tower addresses.

IMPLEMENTATION MANAGER

Confidential, ATLANTA, GA

Responsibilities:

• Supervised 7 employees, including Implementation Specialists, Rates/Tariff Utility Analyst and OCR Specialist.
• Contributed to departmental and organizational goals by supervising the implementation process of new multi-family housing clients/properties and rate/tariff analysis.
• Coordinated and tracked the progress of d Confidential gathering and set-up required for the implementation cycle.
• Communicated with the VP and Directors of UEM™ regarding status and participated in issue resolution to assure timely completion of projects.
• Planned workload, assigned duties and measured production against team and departmental goals and objectives for accurate and timely delivery of projects. Created and maintained project control documents.
• Provided guidance, leadership and coaching to staff for development of necessary skills.
• Verified accuracy of client set-up using quality assurance procedures.
• Prioritized and scheduled tasks by monitoring tracking system to maintain timely delivery of team output.
• Created and maintained tracking system for implementation components such as site setup and change of address process.
• Produced executive level status reports relating to implementations and rate and tariff analysis.
• Continued improvement efforts by participating in company and department initiatives.