SUMMARY:

• High performing Program coordinator with diverse IT project management skills spanning different industries.
• Experienced in planning, resource management, and documentation management.
• Known for being responsible, organized, and stress - resistant.
• Meticulous at driving metrics that deliver significant value to the company.
• Strong Project management and coordination skills that helped deliver successful projects Maturity Milestones.
• Heavily invested in professional development with a Master's in Business Management and Certified as a Project Manager.

• Project Planning
• Business Process Design
• Vendor Management
• Risk Management
• Change Management
• Quality Assurance
• Resource Allocation
• Budgeting
• Scheduling
• Conflict Resolution
• Multi-Disciplinary Team Management
• Process Flow
• Project Implementation
• Data migration
• Team Building
• Customer Satisfaction
• Business Needs Assessment
• Effective Communication
• Product Development
• Sales
• Status reporting
• User-Acceptance Testing (UAT)
• Quality Assurance
• Agile Methodology
• Waterfall Methodology
• SDLC
• PMLC
• Microsoft Project
• JIRA
• ITSM
• ITIL
• SharePoint
• SQL
• Tableau
• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, Texas

PMP Coach/Trainer

Responsibilities:

• Leveraged my expertise and help seasoned fortune 500 clients/professionals to obtain this globally recognized Project Management Professional (PMP)® credential.
• Facilitated material for the global PMP best practices to practice the science of project management for stakeholders to be equipped to pass a grueling global examination.

Confidential, Plano, Texas

Program Coordinator/Jr Project Manager

• Supported implementation of IT solutions and IT infrastructure using Agile Project management methodology.
• Used Microsoft Project to create and manage project schedule, and monitor resources allocation
• Maintained consistent communication with business units regionally and globally
• Coordinated project deliverables and execution, by maintain project plans, PIDs, and communication plans to provide collaboration for all programs.
• Assisted the Senior PM/Program Manager with reconciling project cost accounting, as well as resource leveling to ensure project is within budget and on schedule. Created reports to be presented to executives.
• Utilized Microsoft Project to manage and communicate tasks, action items, risks, issues, and other aspects of programs and individual projects at portfolio level and program level.
• Ensured project deadlines are met by determining critical path, project changes and updating scope and maturity milestones on SharePoint governance site.
• Tracked project costs using Microsoft Excel, Microsoft Project and Tableau, to maintain baseline, and identify future tracking to budget
• Maintained an action items, risk and issues logs with respective owners and tracked all to completion during project lifecycle.
• Facilitated full participation, team cohesiveness and collaboration of different teams within the group.
• Coordinated and executed PM project closure audits after closure and operational transitions to make sure all documents are uploaded to SharePoint 2016

Confidential, Irving, Texas

Associate Project Manager

Responsibilities:

• Assisted program manager in specialized project management, including tracking and risk mitigation on large project using both Agile and Waterfall methodologies.
• Improved client relations by working closely with their management and vendors, while increasing participation and feedback.
• Updated project/program schedule to reflect the true status of all tasks and escalates any risks on schedule to program manager using MS Project and JIRA.
• Facilitated project meetings with stakeholders and captured meeting minutes as well as distribution and management of all project documents in repositories such as SharePoint and project cloud storage drive.
• Communicated deliverables gaps and performed SharePoint administrative duties.
• Developed a performance development plan to be used in the project, maintained records on current training and development activities/programs.
• Data input, data analysis, producing reports, managing and tracking signed documents, responding to employee questions/concerns related to the Program.
• Participated in collecting metrics to analyze performance, and drive measurable results, reported to upper management using Microsoft Excel, PowerPoint, and Tableau.

Confidential, Dallas, Texas

Project Analyst

Responsibilities:

• Responsible for planning, development and implementation service transition of new tools and processes.
• Worked closely with client stakeholders to ensure successful integration of service solutions.
• Created response materials, workplans and estimation of costs, and developing workplans.
• Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work
• Researched new technologies and alternative methods of efficiency.

Confidential, Long Beach, CA

Project Engineer

Responsibilities:

• Responsible for end-to-end support of engineering projects, including design evaluation, decomposing high-level technical information into detailed solutions using both agile & waterfall methodologies.
• Supported the design and implementation of solutions in line with federal and local government requirements, whilst maintaining compliance with regulatory standards.
• Assisted the Program Manager with managing the project workflow/lifecycle to ensure deliverables are met on time and on budget