PROFESSIONAL PROFILE

A highly effective management professional, who meets challenges head-on and creates positive change. A goal oriented professional with a proven record of success developing strategies, executing to plan, and leading high-performing teams to create and implement robust and efficient solutions to business challenges, in fast-paced, rapidly changing business environments.

More than ten years of business process improvement and process/system design consulting includes:

• Business Process Optimization
• Change Management
• Risk Analysis / Management
• Sales Performance Management
• Client Relations
• Customer Portfolio Optimization
• Business Case Development
• Vendor Relations
• Business Plan Development
• Customer Segmentation Systems
• Cost Analyses
• Business Life Cycle Management
• Performance Management Systems
• CRM Systems
• System/Process Implementation
• Project Management
• Training Delivery
• Strategic Planning

Confidential, Houston, Texas

2008 - Present

Owner and Operator

• Launched a small food and beverage business serving a diverse group of clients. Managed day-to-day operations and supervised a group of five employees. Establish monthly forecast, spend plans, and schedules. Coordinate with vendors to manage supply chain for timely delivery of goods. Conduct financial analysis and strategy for expansion. Result: Successful business venture.

Confidential, Houston, Texas

2001 - 2008

Manager - Oil and Gas, Software. Chemical, Media and Entertainment Industries
Managed several strategy and implementation projects for large industries involving team sizes ranging from 3 to 30, across global sites, involving 100 - 2000 users.

• Launched a major cost-saving initiative at a $4 billion dollar business unit of a mega-energy company. Identified potential areas of savings and formed multi-divisional teams to address the areas. Established objectives, programs and schedules. Motivated management and front-line employees to participate. Coordinated with regional and country managers to implement solution. Documented and reported progress to executive management. Result: Reduced cost by $6 million within 12 months.
• Led a benefits realization effort to validate business case and Return-on-Investment (ROI) for a global CRM call center. Created benefits realization strategy, and a benefits model and process for tracking key performance metrics. Result: The analysis provided a roadmap to streamline the operation and outlined more cost effective ways to improve overall customer service.

• Developed and implemented a process to track client’s global sales force effectiveness and create the architecture for account profitability management. Carefully analyzed all cost components, including rebates, transportation costs, and manufacturing costs and determined actual profit margins for each sale. The tool enabled the Sales Management Team to more closely manage actual profit margins and not merely focus on volume. Result: The new approach generated a $95 million increase in profit.
• Worked with the C-Level executives of a newly-forming joint venture between Celanese and Degussa and created the new firms strategy articulation and developed the organizational design and staffing guidelines for the HR, Sales, and Supply Chain Departments. Result: The new company started on a firm foundation and opened offices in Frankfurt and Oberhausen, Germany; and Bishop, Texas.

Confidential, Houston, Texas

1994 - 2001

Project Manager - Auto Insurance and Waste Management Industries

• Launched/Managed a Point-of-Sales system for a major waste management company. Conducted business and functional requirements, and needs analysis. Evaluated, selected, and oversaw the use of outside vendors. Managed day-to-day activities with client and vendors. Established and coached call center employees, to support end-users. Coordinated with multiple district managers to implement solution. Identified potential problems and recommended prudent solutions. Result: Standardized and simplified the way the company captured sales and generated invoices for their customers and sped up the billing cycle.
• Launched/Managed a Document Management System for California State Automotive Association (CSAA). Conducted needs analysis, business requirements, and gap analysis. Evaluated, selected, and oversaw the use of outside vendors. Managed day-to-day activities with client and sub-contractors. Result: Simplified and reduce processing time in the way employees captured customer’s information during the insurance claim process; improving productivity and customer service levels.

Confidential, Houston, Texas

1989 - 1994

Senior Computer Engineer
Assigned to the avionics system Development Team for the NASA’s Space Shuttle Program and the ground-to-air communications center for the Space Lab program.

• Responsible for integration testing and quality control of Level II of the space shuttle program.
• Interact with programmers to identify and resolve issues.

Confidential, Ft. Worth, Texas

1987 – 1989

Programmer
Member of a 15-person team tasked with developing and maintaining software for mission-critical elements of the Space Shuttle program.

• Responsible for developing and maintaining avionic systems for F16-C/D.

Master of Business Administration
BS, Computer Science

CERTIFICATIONS

PMP:Project Management Institute
Six Sigma Green Belt: BearingPoint