SUMMARY:

• Process and results driven Project Manager with extensive experience in the IT industry covering a wide range of positions, environments and organizations.
• Proven success as a Project Manager, Scrum Master, Process Analyst, Business Analyst and Project Coordinator. Accomplished in application development projects as well as hardware and infrastructure initiatives.
• Strong record in delivering projects on time within budget and scope.
• Risk and Communications management with stakeholders including senior management, line of business, vendors and project team members.
• A successful history in Retail and Operational Management complements management style and skill set.
• Developing Schedules, Requirements, Milestones, Objectives, Action Items, Reports and Dashboards
• Team Building; Recruiting, Training, Development, Conflict Resolution, Disciplinary and Termination
• Management with Methodologies such as PMBOK, SDLC, Agile and Waterfall
• Management of Teams, Stakeholders and Vendors
• Proficient with Management tools such as MS Project, Visio, Excel, PowerPoint, Outlook, SharePoint, Daptiv
• Positive attitude, motivate others and promote a healthy work environment
• Excellent Communications skills, Exceptional Interpersonal Skills and Solid Presentational skills
• Strong Organizational and Problem Solving Skills

PROFESSIONAL EXPERIENCE:

Confidential - Dayton, OH

Project Manager/Scrum Master

• Train and coach teams in an Agile/Scrum framework and ensure Scrum processes are implemented
• Facilitate Scrum ceremonies and maximize the value of work from Scrum Teams
• Mitigate risk and remove impediments to the Teams and Projects
• Manage relationships with third party vendors and cross-functional teams
• Communicate Project priorities to the Business and Technical Teams
• Track Project Milestones, Progress and Health
• Prepare presentations, status updates and project reports as needed

Confidential - Cincinnati, OH

Project Manager/ DevOps Process Analyst

• Conducted interviews and workshops to gather information for the DevOps/Agile assessment
• Conducted business process analysis to uncover opportunities in Scrum processes
• Conducted analysis on current tool confirmation of Organizations
• Generated a DevOps/Agile Maturity Assessment based on the current state of the Organizations
• Made Recommendation for People, Processes and Tooling to achieve a suggested state of DevOps/Agile Maturity for the Organizations
• Based on the Assessments Recommendations, created a Roadmap of task guiding the Organizations to higher levels of DevOps/Agile Maturity

Confidential - Findlay, OH

Project Manager

• Asset Manager responsible for the Coordination of several thousand assets on a Multimillion Dollar Hardware Replacement Project
• Provided Strategic Planning of Hardware Procurement, Delivery and Retrieval for Companywide Hardware Replacement.
• Defined processes and workflows for obtaining, imaging, cloning and installing new Hardware as well as processes and workflows for the disposal of old Legacy Hardware
• Managed logistics for the replacement of over 10,000 units in several locations including more than 1,200 remote users.
• Managed relationships with Team Leads, Vendors and other Project Stakeholders to ensure asset management procedures were being observed
• Tracked and Reported Project Progress Daily, Weekly and Monthly.
• Created and updated Documentation, Dashboards and Presentations for Senior Management, Steering Committee and other Project Stakeholders review

Confidential - Dayton, OH

Program Coordinator/ Scrum Lead

• Provided End to End Management and support for Program and Projects,
• Managed Application Testing Processes and defect fixes using Agile (Scrum) Methodology
• Guide and grow team in self-organization best practices
• Facilitate scrum ceremonies and coach team on Agile principles
• Created and Maintained Program Documents such as Project Plans, Dashboards, R.A.I.D, Agendas, Status Reports, Process Diagrams and Presentations
• Coordinated/Facilitated meetings and operated as a liaison between Project Teams, Functional areas and Outside Vendors as well as other stakeholders

Confidential - Hebron, KY

Lead Project Coordinator

• Directed activities on Windows 7 Migration Project; use organizational tools, techniques and processes to identify, qualify, schedule and migrate Windows XP users to Windows 7 Operating System
• Collaborated with Management, Engineers and Technicians to identify and document best practices and processes to achieve objectives. Managed the client relationship with the PMO
• Lead meetings to determine successes, opportunities and challenges
• Monitored and controlled project progress and communications by creating and updating metrics and progress reports

Confidential - Mason, OH

Project Manager

• Planned and documented processes for the project of new security solutions for internal and external clients accessing organizational servers and information. Due to the success of the project, my Leadership Ability and technical capacity a contract extension was granted to a Lead Position on the service desk team.
• Partnered successfully with internal representatives, external clients and service center team members to efficiently move end-users to the new secured processes.
• Trained, coached and mentored staff to ensure smooth adaptation of new programs
• Provided a high level of customer service with each issue and maintained a resolution rate above the expected performance metrics.

Confidential- Cincinnati, OH

Project Manager

• Managed rollout of POS hardware upgrade in a retail sales environment
• Controlled and monitored project using Microsoft Project
• Attended corporate training sessions and conducted location training for the implementation and installation team.
• Procured and controlled hardware and accessories necessary to carry out the project. Removed PW3100 and 8810 signature capture pads and installed VeriFone signature capture pads. Ran test and troubleshoot errors on newly installed hardware
• Controlled project communications and updates

Confidential - Cincinnati, OH

Project Lead/Liaison

• Team leader and participant on application development project; partnered successfully with the development team and end users to produce a CRM Application
• Played an instrumental role in documenting functional requirements, analyzed end-user feedback and submitted suggestions for improvements, documented errors and issues from application pilot
• Managed and directed project work on site; plan and execute project objectives and communications, conducted location JAD sessions and manage on site stakeholders relationships
• Trained, coached and mentored staff on features and functions of new application

Confidential - Cincinnati, OH

Executive Assistant Manager

• Managed all aspects store operations
• Successfully completed Organizational Store Management and Executive Store Management courses
• Capitalized on opportunities and improved operations through process analysis and process development
• Considerably reduced payroll and controlled expenses in several locations by adjusting staff scheduling to workflow, streamlining procurement processes and balancing on hand inventory quantities
• Consistently delivered store and gross profit increases above corporate expectations; increased store gross profit as much as 17% in a single quarter through KPI analysis and operational adjustments
• Managed a staff of up to 50 associates in a location. Recognized as a district example in employee relations and management. Maintained high in store retention, promotions and completion rates on corporate training initiatives
• Supervised Assistant Managers, Department Heads, and Associates. Hired, trained, coached, mentored and terminated staff. Delivered positive recognition, constructive feedback, issued disciplinary actions and resolve conflicts as situations dictate
• Completed the organizational Store Manager Training courses.