SUMMARY:

• Manage and oversee Build and Release Planning
• Ensure continuous improvement of code quality
• Manage operational Budget of 2.4M
• Manage Vendor Relationship and SOW
• Develop Atlas Operation Roadmaps and strategy
• Oversee the timely delivery of environments, deployments and environment readiness in multiple spokes (data centers)
• Manage release plans, application enhancements, and other strategic and tactical implementations initiatives
• Interface and communicate with service delivery, executive leadership and chief product owners
• Strengthen teams working skills across matrixed client, supplier and geographically dispersed virtual teams
• Tracks system & service performance and trends during warranty period

TECHNICAL SKILLS:

Software: Microsoft Office suite, Microsoft Dynamics NAV (ERP), MS CRM, Team Foundation Server (TFS), MS Test Manager (MTM), SharePoint, Visual Studios, Visio and Access. Rally

Tools: Splunk, AppDynamic SCOM, ServiceNow, Jira, Trello

Databases: Oracle and SQL (Azure and on - prem)

Languages: SQL, my SQL, Java, .NET

PROFESSIONAL EXPERIENCE:

Confidential, GA

IT Lead

Responsibilities:

• Manage and oversee Build and Release Planning
• Ensure continuous improvement of code quality
• Manage operational Budget of 2.4M
• Manage Vendor Relationship and SOW
• Develop Atlas Operation Roadmaps and strategy
• Oversee the timely delivery of environments, deployments and environment readiness in multiple spokes (data centers)
• Manage release plans, application enhancements, and other strategic and tactical implementations initiatives
• Interface and communicate with service delivery, executive leadership and chief product owners
• Strengthen teams working skills across matrixed client, supplier and geographically dispersed virtual teams
• Tracks system & service performance and trends during warranty period
• Ensure Change window and incident management SLA’s are met in production environment
• Manage resource and external group engagement to ensure release management remains on track and in budget
• Tracks system and service performance continuously in non - production environments and escalates to the appropriate team
• Manage automation and strategic deployment change
• Implement automated deployments and monitoring tools
• Create comprehensive deployment road maps and release plans for executive leadership
• Contribute in infrastructure planning, analysis, design and architecture of new features
• Manage operational toolsets
• Manage all aspects of release management from planning to execution
• Adhere to maintenance and change management windows
• Manage application enhancements to improve business performance.
• Liaison with other initiatives and internal technology partners.
• Manage external contracts, vendors and suppliers
• Manage and oversee Production Support
• Oversee P1S1, P1S2, P1S3 incident Coordination of Production Support Team
• Manage and Oversee Change Board and CAB
• Drive Help Desk Readiness
• Oversee and manage Teams globally
• Remove Project/program level impediments
• Make improvement recommendations to processes and technologies to improve the effectiveness of delivery teams
• Coach, mentor and support counselees

Confidential

Sr. Technical Project Manager

Responsibilities:

• Work closely with senior leadership, business partners and technology leaders to improve quality, delivery and implementation plans. Discuss business value and end to end technology projects
• Manage software development, enhancements, and other strategic and tactical initiatives
• Manage timely delivery of committed stories
• Accountable for the teams completion of committed user stories
• Remove Project/program impediments
• Responsible for onshore / offshore project work flow, coordination and management.
• Deliver Software Applications enhancements, analysis/design, development and maintenance in high-pressure situations
• Lead teams to successfully completion all sprints with 0 defects remaining and minimal observations carrying over
• Provided and Implemented new solutions to improvement processes and teams
• Successfully execute projects to agreed schedule, budget and scope
• Monitor and control the work to ensure that the project remains on track and in budget
• Report on variances to the approved project baseline
• Interface and communicate with project teams, management and stakeholders
• Manage project work and resources to enable successful and timely completion of the project
• Work within defined governance processes
• Liaison with other initiatives and internal technology partners.
• Manage resource allocations and external contracts
• Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution
• Coach, mentor and support project managers, project coordinators, Developers, Tech Leads, Business analyst and Quality Analyst
• Strengthening team working skills across matrixed client, supplier and geographically dispersed virtual teams
• Responsible for continuous improvement of code quality
• Negotiate with business partners and Product Owners.
• Partake in fiscal year planning and quarterly reviews
• Accountable for risks management and mitigation; by identifying, escalating and resolving issues across multiple delivery groups and/or projects and formulate risk management plans.

Confidential

Vendor Manager

Responsibilities:

• Manage relationships between executive IT leadership and HR, monitoring open requisitions across a $400M Global Program
• Manage Vendor Relationship onshore and offshore while holding them accountable to deliverables
• Manage Program Operations, PMO responsibilities and Streamlined program processes
• Collaborates with cross-functional groups including legal, business and IT
• Facilitate and build relationships with and among executives across EY and externally with strategic partners.
• Develop complete and accurate business models including process, data, organization and change management
• Accountable for the delivery of program level status reports to executive leadership and Chief product owners
• Overseeing on-boarding operations for 500+ resources across a global program with multiple initiatives.
• Oversee SOWs, enterprise agreements RFIs and RFPs.
• Participate in vendor RFP, proposal review, demo, and selection process
• Review SOW negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
• Oversee the timely compilation of vendor service level status reports while building metrics to track and report effectiveness against outstanding milestones/deliverables, status, resource requirements and issues
• Conduct fiscal year planning and quarterly reviews
• Accountable for management of financial risk and opportunities across multiple project phases and delivery teams
• Effectively managed financial control of the delivery program meeting all budget requirements.
• Collaborate with finance to track quarterly and annual spend, revenue and cost savings.
• Negotiate successfully with clients, outside vendors and internal partners
• Mitigate risk by identifying, escalating and resolving issues across the program.
• Direct, Manage and oversee program/project administrator/coordinators and team leads
• Developed program level training cadence
• Oversee program level Agile activities, ceremonies and meet program cadences
• Liaison between departments, stakeholders, internal partners and clients
• Establish and communicate timelines, SLAs, processes and procedures

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Manage Vendor Relationships, Project operations and PMO responsibilities
• Work closely with Analytic Tool vendor for improvement on our tagging and tracking process
• Work closely with internal Analytics team to develop new analytic models
• Present new Analytics models to internal stakeholders, executives and business partners
• Implement solution integration with existing company applications
• Developed and implemented reporting methodology
• Execute project research
• Streamlined process flows
• Liaison between departments, stakeholders, internal partners and clients
• Build and develop project analysis and reports
• Execute product research and adaptability analysis
• Monitor and report on project resource allocations
• Establish timelines, SLAs, processes and procedures
• Work with Marketing and Sales operations groups
• Assessed analytics maturity and potential across the organization and within partner portfolios
• Served as Product Owner for development team
• Delivered market-specific SEM and Search Keyword attribution analyses
• Managed implementation of solution with the sales team and into companies existing applications
• Presented to executive leadership product capability and future enhancements

Confidential, Douglasville, GA

Project Manager

Responsibilities:

• Manage portfolio of 80-90 project from 100k - 1Mil.
• Manage vendor and client relationships
• Conduct client meeting
• Supervise deliverables through each phase of the project
• Gather client requirements
• Analyzed scope
• Maintained project plans
• Executed revenue reports analysis
• Conducted research on jurisdiction code to establish mandated design parameters
• Executed quality control across the portfolio
• Oversee SOWs and agreements
• Review Statement of Work; negotiate contract terms, rates, plans, schedules, resources, and roles/responsibilities
• Track and report project plan against outstanding milestones/deliverables, status, resource requirements and issues
• Direct and oversee program/project administrator/coordinators and team leads
• Formulate risk management plans

Confidential, Atlanta, GA

Account Manager

Responsibilities:

• Developed and implemented operational processes for AutoTraderLatino, AutoMercado and AutoMart
• Created a uniform way of handling issue and implemented training strategies
• Worked with executive leadership and clients to understand needs and implement improvements
• Proposed recommendations and solutions
• Served as product owner for system migrations and new system implementations
• Managed adhock projects

Confidential, Norcross, GA

Manager

Responsibilities:

• Develop and lead initiatives to enhance operations, increase new partnerships and grow revenue
• Managed vendors relationships
• Oversee management and operations of multiple stores
• Manage and Oversee Vendor Relationships, SOWs and vendor agreements.
• Review Statement of Work; negotiate contract terms, rates, plans, schedules
• Accountable for the delivery of financial and operational reports
• Conduct fiscal year planning and quarterly reviews
• Effectively managed financials
• Oversee marketing events
• Designed and launched marketing initiatives
• Managed, Coached and Developed staff

Confidential, Norcross, GA

Office Manager

Responsibilities:

• Develop and lead initiatives to enhance operations, increase new partnerships and grow revenue
• Oversee management, operations and marketing
• Oversee SOWs and agreements.
• Review Statement of Work; negotiate contract terms, rates, plans, schedules
• Accountable for the delivery of financial and operational reports
• Conduct fiscal year planning and quarterly reviews
• Designed and launched marketing initiatives