Founder & CEO Resume Fowlerville, MI - Hire IT People

SUMMARY:

I am an IT professional with senior level project management and end - user technical support experience at General Electric, Confidential, and Human Element. I have a bachelor’s degree in Information Technology, and I have hands-on exposure to many IT and web services. I am most enthusiastic in managing and leading projects on an enterprise scale.
5 years using Project Management Tools: Basecamp, Microsoft Project, Podio, Liquid Planner, Asana, Orange Scrum, Jira
5 years of experience utilizing Lean Six Sigma, Agile, and Scrum methodologies
5 years of project management and project lifecycle experience in a corporate environment
Certified Scrum Master as of December 2017 by the Scrum Alliance

PROFESSIONAL EXPERIENCE:

Confidential, Fowlerville, MI

Founder & CEO

Manage projects throughout full software development life cycles from planning & design all the way to release; utilizing Scrum and Agile methodologies when applicable (average client budget as of February 2019 is $5-25K)
Oversee the planning and design, development, and maintenance of client websites on WordPress, BigCommerce, and Shopify platforms such as Confidential
Manage employee benefits, payroll, client invoices, hiring and recruiting, company digital marketing and remarketing
Design and develop custom client-specific business architectures with regards to scope, processes, and risk management

Human Element, Ann Arbor, MI

Project Management Lead/Scrum Master

Managed between 2,500 and 5,000 hours of development, marketing, design, and BA work on new site builds and existing site maintenance for high-profile clients such as: Roush Performance, BankSupplies, Dynacraft Wheels, Pentair, EOTech, HoMedics, and Title Boxing
Led the Red Team, a development team working on maintenance and new builds, consisting of 2 project managers and 6 developers
Led daily scrum meetings and co-led weekly team Level 10 meetings
Planned project resources on a weekly basis with one-week sprints for development
Formed and led an internal agile coalition team that was responsible for transitioning development from waterfall to agile from
Created weekly, customized project reports for each client providing an overview of their account health and status
Created and rolled out new processes for onboarding, employee training, site outage procedures, postmortems, client handbook creation, and project transition plans

Confidential, Ann Arbor, MI

Project Manager/ Corporate Operations Support Technician

Managed a team of 3 developers to make enhancements to an internal auto-routing tool called Helpomatic, which successfully created a reduction of the team’s overall workload by 48% in a span of 12 months
Carried out over 30,000 positive Confidential employee support engagements across ticketing, chat, and phone support systems
Documented operating procedures, company employee best practices, and created user guides for the Techstop team
Provided in-person and remote technical support for Linux, OS X, Windows, Chrome OS and Android platforms in addition to Confidential ’s internal and external web-based applications
Coordinated a total of five volunteer events in 2015 and 2016 for GoogleServe and managed budget (between $200K-$500K), transportation, food, and media as well as recruitment and project logistics

Confidential, Milwaukee, WI

ERP Project Manager

Assisted program manager in creating project process documents including project plan and schedule, work plans for offsite employees, change and release controls, reports, budgets, milestones, and determining the Go Live date with a $5.5M budget
Directed development team for GE Augmented Reality

Confidential , Louisville, KY

IT Project Manager

Designed a proof of concept, pitched and secured funding ($800K) from key stakeholders for the web-application development of software used by all GE A&L employees to report integrity concerns
Planned and managed the upgrade of Health Benefits kiosks with Faronics software to ensure security of health documents being transferred and to prevent data leaks; budget of $600K

Confidential , Louisville, KY

IT Project Manager

Coordinated weekly code releases for NewFI, an in-house diagnostic software used to improve efficiency and effectiveness of in-house service technicians by providing appliance analytics
Led quality assurance testing and diagnostics for NewFI builds in HP Quality Center (HPQC)