SUMMARY:

• Project manager who drives projects to completion on time without compromising quality standards.
• Intuitive through experience; ensures satisfaction through understanding and executing to the voice of the customer.
• Presents to C - level executives and other stakeholders in a clear and concise way.
• Specific expertise in banking, consumer lending, collections, recovery systems, fraud detection, EFT/Payment and loyalty programs.
• Balances project management, technology, product management, relationship management, and business analysis skills to implement projects with maximum efficiency.
• Comfortable operating in SDLC, Waterfall, Agile, traditional PM, or hybrid environments.
• Skilled managing interpersonal relationships, eliciting and documenting requirements, executing implementation of code, and testing functionality.

AREAS OF SPECIALTY:

• Agile / SCRUM Microsoft Project First Data Resources
• IT Project Management SDLC Management Total Systems ( Confidential )
• Waterfall Methodology Business Analysis Mercury Test Director
• SharePoint Quality Center Visio

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Project Manager

Responsibilities:

• Completed contract to assist with integrated payables program for Santander Bank commercial customers to in corporate credit card posting and balancing of transactions to First Data card processing system. Initiated project to in corporate Internet and SMS payments to suppliers from Santander commercial customers.

Confidential, Wilmington, DE

Project Manager

Responsibilities:

• Managed projects that supported existing credit card portfolios on Total Systems ( Confidential ).
• Defined project scope, organized and led project status and working meetings, prepared and distributed progress reports, manage risks and issues, corrected deviations from plans, and performed delivery planning for assigned projects. Led agile teams to achieve their commitments by removing roadblocks to their work and leveraging organizational resources to improve capacity.
• Supported the product owner in managing customer expectations for project deliverables, and managed stakeholder communications.
• Led launch of a new installment lending product utilizing the First Data ( Confidential ) processing system within an Agile framework. Concurrently set up a new platform to house both the Confidential and Confidential systems
• Based on initial success with the Confidential system design, was given responsibility to lead the installment lending product launch from the customer care perspective. This included assembling all budget, staffing, training, and profile access for remote call center agents in Ohio
• Led launch of marketing initiatives to the existing customer base, specifically the Rocket Miles customer reward program
• Completed a conversion project with American Airlines to transition the Aviator MasterCard to the Confidential platform from Confidential utilizing Confidential card processing

Confidential, Southeastern, MA

Substitute Social Studies Teacher

Responsibilities:

• Provided interim teaching support for Confidential
• Developed lesson plans, managed classroom and deployed technology to present content to students.
• Earned teaching license.

Confidential, Bridgewater, MA

Senior Business Analyst

Responsibilities:

• Served as a primary point of contact to ensure Confidential 's banking platforms remained compliant throughout its merger with Confidential .
• Analyzed requirements; tracked and communicated project progress, and managed cross-functional internal / external expectations.
• Utilized Microsoft Project, Powerpoint, Access, Excel, and Sharepoint to analyze, query data, communicate, and store project progress.
• Leveraged Confidential ITIL processes.
• Performed risk analysis on each phase of project, including potential Reg.
• E liability with conversion of asset base based Confidential debit product.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Worked on team tasked with adapting MBNA credit card products to Confidential website while ensuring uninterrupted customer experience.
• Completed segmentation analysis on website visitors.
• Determined requirements, oversaw code installation and completed testing.
• Directed concurrent projects to determine which credit card offers could be eliminated.
• Documented project progress via SharePoint.

Confidential, Providence, RI

Project Manager

Responsibilities:

• Reported to SVP of Project Management on this $250,000 project.
• Led installation of the Fair Isaac RMS debt recovery system, with interface to TS2 credit card processing, for Confidential.
• Tested system functionality for account displacement and handling.
• Utilized Microsoft Excel, Visio, and Project to communicate and track project progress.
• Concurrently drove completion of the $110,000 online relationship banking system.

Confidential, Foxboro, MA

Account Executive

Responsibilities:

• Hired to penetrate the private label credit card, auto financing, and insurance verticals for Falcon fraud detection software.
• Provided implementation planning, training, and consulting services.
• Conducted standard and customized workshops.
• Guided accounts to maximize benefit for the customer and produce new product development opportunities.
• Liaised with vendors; assisted Sales and Marketing with sales support activities.
• Sold numerous credit score, credit card acquisition strategy optimization models and software to Confidential Capital, Confidential Financial, insurance, and auto finance companies for credit risk and account acquisitions