Project Manager Resume

SUMMARY:

Known as being motivated by the sense of accomplishment and helping others succeed.
A go - to, driven, energetic team leader and problem solver.
Eagerly embraces challenges and adapts well to new, high volume environments.
28 years of progressive experience in the insurance, banking and financial services sectors with a proven track record of operational process improvements and translating business goals and customer needs into architectural assets.
A strong ability to cultivate partnerships and building lasting relationships with vendors, customers and colleagues.
Known for bringing over twelve years of success working remotely.
Innovative and resilient with a strategic vision; known for the ability to initiate new ideas.
Experienced in leading, developing, and delivering business architecture efforts that support an improved customer experience and business operational efficiency.
A catalyst to help ensure on time delivery, within budget, and architecturally aligned to strategy.
Effective at connecting the dots, creating understanding and gaining consensus.
Possesses the ability to multi-task, make decisions and meet deadlines under high-pressure conditions.

AREAS OF EXPERTISE:

Accountability Adaptability Communication
Creativity Facilitation Leadership
Organization Relationships Strategic Planning
Budget/Staffing Reporting Mentoring Customer Service
Project Management Change Management Training
Process Improvement IT Implementations Metrics
Problem Solving Market Research Graphic Design
Vendor Relationship Management

SOFTWARE SKILLS:

MS Outlook, PowerPoint, Excel, Word, Project, One Note, Visio
Windows Operating Systems
NetOp (remote support tool)
Skype for Business
Photo Editor
Kindle Create
Canva (graphic design tool)
Adobe (reader, editor)
SharePoint, SharePoint Designer
Mega (Architecture tool)
Google (Docs, Drive)
Lotus Notes
SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis
Archer

PROFESSIONAL WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Project Manager with success in both Waterfall and Agile methodologies.
Led projects by taking an idea from inception to implementation. Guided teams through industry research, defining strategy and scope, requirements gathering, solution documentation; cost benefit analysis, resource and time to market estimates.
High-profile projects (ex: Remote Deposit Capture, Business e-Banking for Agents, Mortgage Messaging Center). Each project was considered high profile as the impacts were significant to increased profitability, ensured compliance, and gained efficiencies. All were delivered within budget, on time, and met all requirements and compliance regulations.
Team Lead in Mortgage Lending, Bank Architects, Security Analysts, Workstation Support, and Purchasing areas.
Compiled and presented budget and staffing reports for executive leadership.
Developed, reviewed and implemented templates, processes and procedures for new technologies.
Managed team workload by aligning team members with their skills and knowledge to increase productivity and ensure accuracy.
Mentored new analysts joining the team using a self-developed training program.
Identified process improvements to gain efficiencies in resolving complex issues.
Developed and led semi-annual asset attestation reviews for all Confidential assets/supporting documentation. This resulted in internal/external audit findings being reduced as Confidential was able to produce documentation and understand their processes and systems.
Participated in internal/external audits as a knowledge resource for Confidential .
Developed a data base of over 600 banking compliance requirements which ensured Confidential areas met compliance regulations and reduced the number of findings and Matters Requiring Attention
Led team meetings both onsite and virtual.
Resolved daily and critical issues using knowledge and navigating the organization.
Performed troubleshooting on workstation issues in a call center environment.
Negotiated pricing with vendors for items in policyholder claims.
Worked directly with Agents and policyholders to replace claim items.
Reviewed RFI/RFPs and new vendor contracts.

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