PROFILE:

• Experienced Program Manager results - oriented, driven to manage time line, cost, and profit and establish strategic, mutually beneficial partnerships with organization leaders across the enterprise .
• Program Manager recognized for expertise in initiate, plan, execute, monitor & control and close within I/E environmental guidelines and PMBOK; ITIL best practices.
• A highly skilled thought leader who understands critical path impact and day to day problem-solving.
• Recommend alternative action to meet key milestones .
• Effectively execute and ensure projects align with goals, objectives and strategic business and project outcomes.
• Well organized and able to identify risk, potential growth, lesson learned and process improvement opportunities.

SKILL HIGHLIGHTS:

• Program Management
• Conflict Resolution
• Critical Thinking
• Leadership, Governance
• Risk Management
• Decision Making
• Problem Solving
• Contract Negotiations
• Communication Mgmt./ Soft Skills
• MS Project/ MS Office Suite, Remedy, Visio, Jira, Clarity

EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Support Confidential Intake Program Manager evaluate Project Intake Request entering into the Initiation and Concept EPLC phases submitted by Confidential Service Providers, Centers and the Office of the Commissioner in the RQST-IT System.
• Evaluate and recommend improvements to assist Requestors with refining Business Need Statement, Business Case, and Project Charter to move Project Intake request into Critical Partner stage gate reviewers, coordination of meeting with Intake Managers, Critical Partner, and Project Intake Requestors.
• Develop Project Schedule, Intake Status/Performance Metrics dashboard/ RQST-IT system of record comment and actions and create daily agenda and lead meeting, maintain weekly/monthly status report.
• Develop Customer engagement communication scripts, ID Risk, and maintain Project Management plan.
• Consultant to Confidential Intake (PM) and Project Intake Stakeholders across the Confidential IT POP.
• Assist Confidential PMs with developing project artifacts required to go through the EPLC initiation and concept stage gate reviews.

Business Analyst

Confidential

Responsibilities:

• Ensure IT project requests align with Confidential Strategic Plan, Goals, Objectives and EPLC Standards.
• Analyze business need statement for completeness for project initiation request submitted by Requestors
• Develop the appropriate Intake performance metrics measuring Project Intake Team and processing of Intake Project Initiation; Concept requests through the EPLC stage gate review workflow in the RQST-IT system of record.
• Assist Confidential Intake PM, develop and communications strategy for engagement management with Critical Partners and Service Providers, Centers and the OIMT /OEPM/PMO
• Assist Confidential Intake PMs in developing collateral and coordination for EPLC across Confidential Offices and Center Service Providers.

Sr. Program Management Consultant

Confidential

Responsibilities:

• Responsible for program management execute expertise, thought leadership, organization, coordination and clear road map to implement and support Program Management Office (PMO). Duties encompass alignment of Wounded Warrior (WII) portfolio with strategic initiative outcomes.
• Hence develop governance, strategy, and management decision framework and PMI PMBOK best practices across project portfolio for the Confidential Medicine & Confidential Wounded Warrior, Ill and Injured.
• Manage stakeholder's expectation, assist with fiscal year (FY) execute, end of year work streams, i.e.,... Data calls for FY budget, validation, socialization of spend plans.
• Consult Directorate on governance, management decision framework, benefits realization, and process improvement.
• Identify risk and improve standard operating procedures for case management, governance engagement, strategy, business case alignment, portfolio execution and delivery.
• Execute plan and monitor all major project activities, escalate performance variances to plan and develop an appropriate mitigation plan.
• Assist PMO with shaping Project Portfolio Management governance framework. Communicate an understanding of Objective, Goals, Strategy, and Management (OGSM) with stakeholders to sustain maximum likelihood of PMO execution.
• Expert knowledge of Project Portfolio Management (PPM) process, PMBOK, program management tools: Excel, MS Project, Visio, SMART, Stars, MAX Federal, SharePoint.

Business Consultant

Confidential

Responsibilities:

• Subject Matter Expert Consultant serves a diverse client base, consists of Governmental Agencies.
• Analyze key performance metric, budget and expenditure control, and benefits realization.
• Deliver detail proposal, feature road-maps with action items and project targets.
• Create project documents including plans, schedules, requirements, SOW descriptions, closeout, etc.
• Structure project budget to monitor and status update throughout the project life cycle.
• Assist in formulation of budget inputs and alternatives.

Sr. Project Manager

Confidential

Responsibilities:

• Single point of contact for resolving all contract matters between Confidential and Washington Gas.
• Deliver $3M Firm Fixed Price COTs integration project with ten direct reports.
• Oversaw analysis, design, build and test plans. Familiar with Oracle platform and HTTP reports, Security Authentication Service (LDAP).
• Create MS Project Integrated Master Schedule (IMS), Communication, Change and Risk Management Plans.
• Review the status reports of team members and address issues as appropriate.
• Review team deliverables, coordinate feedback from stakeholders where applicable, provide feedback and obtain necessary approvals.
• Conduct peer review of Functional Specs and Technical Design, ensure final acceptance. Plan, execute, monitor and control project, track milestones throughout (SDLC).
• Execute superior communication skills, manage expectations, and maintain quality service by establishing and enforcing organization standards.
• Develop appropriate mitigation action plan based on program priorities and communicate through appropriate escalation channels .
• Coordinate between eleven Business Unit Stakeholders and Technical Staff ensure design continuity with requirements, change request, risk impact, delivery, and acceptance.

Program Manager

Confidential

Responsibilities:

• Execute on Operations & Maintenance Federal Trade Commission ( Confidential ) Data Center ( Confidential ) bridge contract. Successfully manage 26 direct reports, oversaw multiple disciplinary staff of IT professionals.
• Windows Server 2008, UNIX, and WAN and stand-alone data storage management.
• Lead VMware and Citrix team develop and implement 600 Virtual Desktop Infrastructure (VDI) on hybrid cloud.
• Track project issues to resolution, provide and facilitate suggestions to resolve road blocks.
• Escalate issues as appropriate. Define project metrics based upon pre-defined procedures.
• Manage day to day tier 1, 2, and three help desk operations and asset configuration items using Remedy by ITIL framework.
• Routinely earn and maintain 100% Tier two and three customer performance work standard throughout the contract, sustain satisfaction incentive bonus equal one percent of direct labor cost. Advisory to PMO Project Managers in PMBOK framework and ITIL best practices i.e.
• Co-chair PMO internal project review and mentor subordinates. Socialize strategic business initiatives, governance and enforce work standards.
• Create business case, proposal, asset management, ensure information systems align with business initiatives; improve business intelligence to enable proactive business decisions to support management decision framework.