SUMMARY:

Profit - driven industry manager with petrochemical and telecommunications background. Provides a proven talent for increasing cash flow and decreasing operating costs. Mergers, Divestment and Acquisition specialist. Expertise also includes all aspects of global project and end-to-end service level management, including strategic planning, relationship building, problem analysis, and quality control. Highly skilled in operational, financial, call center, and fleet management with solid supply chain, procurement, and metric reporting knowledge and experience. Deepwater IT delivery experience.

CORE COMPETENCIES:

• Profitability management
• Mergers/Acquisitions/Divestments
• Extensive Data Center Experience
• Domain Application rollouts
• Change management
• Citrix / Third Party Access
• Total quality management
• Contract negotiations
• Strategic planning
• Global projects
• IT Real Estate
• Active Directory Merges
• Confidential
• Research and development
• Customer retention
• Relationship building
• Marketing support
• Video conferencing
• SMS & SCCM pushes
• Senior Executive Communication
• MS Visio and Project Expert

CAREER ACCOMPLISHMENTS:

Senior Project Manager

Confidential

Responsibilities:

• Major platform migration from Confidential to Linux for Mexico

Infrastructure Technology Lead Project Manager

Confidential

Responsibilities:

• Multiple Project Recognition Awards
• Working Together
• Delivering on our Promises
• Manager multiple team sites globally
• Lead team for installation in Asia
• TPA Citrix Security manager of all vendor traffic into and out of shared solutions.
• Bring all systems online for Sea Transport to GOM (Gulf of Mexico)
• Multiple vendors and multiple layers of contractual responsibility at Shipyard
• Concept tested Smart Glass technology for cost savings and safety improvements
• FPSO Phase 3 Project Brazil
• Handled day to day activities for project staff needs at sites, globally
• Managed creation of VPN Tunnel for high end 3D Modeling data sharing with Citrix Third Party Access to ensure fast project turnarounds.

Infrastructure Project Manager

Confidential

Responsibilities:

• Major Unix / Linux upgrade project.
• Managed an enterprise wide effort of over 300 servers to do the following:
• Upgrade all Unix Servers to latest supported O/S
• All SAP servers that were on the Unix platform.
• Upgrade all HA software to latest levels
• Upgrade all firmware to latest levels
• Exchange 2013 Upgrade project
• Corporation was using Exchange 2007
• All exchange issues were investigated, i.e., public folder migration, user community migrations, 3rd party interfaces, applications, Blackberry, disaster recovery
• Windows Server Upgrade project - Managed an ongoing effort to replace all out of date server hardware with newest version that were supported. Windows 2008 R2 and Windows 2012 Server Operating systems.
• Autosys Upgrade and migrations - managed a project to migrate from Autosys 11.0 to Autosys 11.3.
• SCCM 2012 upgrade project - Managed all aspects of a upgrade project to fully utilize all aspects of SCCM 2012 Microsoft capabilities.
• Alarmpoint - XMatters server monitoring software project.

Senior Project Manager

Confidential

Responsibilities:

• Manage all forms of IT hardware projects
• Develop long term strategy of the Confidential Team
• Project managed 65% of all Confidential Projects
• Maintained business continuity through stringent change control on behalf of stake holders
• Utilized Active Directory and SCCM to migrate and adjust applications on a global basis
• Manage up to 60 projects concurrently for video conferencing systems globally Tandberg and Polycom

Project Manager

Confidential

Responsibilities:

• Mergers, Acquisitions, and Divestments Project Manager
• Hired to manage the analysis phase of a possible Confidential Divestment
• Developed plans to carve out assets to be logically separated for divestment
• Conducted Site Surveys to determine feasibility of the analysis and planning
• Established Vendor relationships for Procurement
• Analyzed change management impact of divestment for entire continent as well as home country
• Set up Freight forwarding relationship to ship into foreign countries

Project Manager

Confidential

Responsibilities:

• Infrastructure Project Management, extensive data center experience.
• Hired to bring structure to PMO and build project management skills across the organization
• Designed and implemented PMO policies to enhance and audit-proof processes
• Developed corporate hurricane plan
• Helped create change management process for company
• Migrated production data center to co-location outside of hurricane threat zone - 4 Million dollar project
• Centralized field IT services to eliminate costs and increase control and security of conglomerate
• Designed and implemented active directory policies and procedures

Project Manager

Confidential

Responsibilities:

• Established a merger rebranding project
• Redesigned all external-facing applications and systems to change logos and color schemes to new company standards

Project Manager

Confidential

Responsibilities:

• Managed 8 to 12 global projects at a time, coordinating multiple timelines, schedules, and plans with a multitude of risks and constraints; finalized at least one project per month
• Supervised multicultural teams virtually
• Directed the upgrade and migration of major financial system over 15 months
• Worked on global application development projects
• Drove change in process and thinking in a reticent environment

Project Manager

Confidential

Responsibilities:

• Managed research and development projects for automated microchip programming machines
• Enhanced operation processes between engineering and manufacturing, engineering and quality assurance, and marketing and engineering
• Facilitated process improvements for software development, including customer feature requests and software bugs
• Developed processes to ensure all customer request backlogs for software changes within six weeks were completed to the customers satisfaction
• Increased financial knowledge of expenses related to projects
• Created a team concept and environment using relationship-building exercises

Project Manager/Business Analyst

Confidential

Responsibilities:

• Developed and deployed small web-based projects with offshore team
• Consolidated SAP systems with international team
• Created processes with Logistics Americas group to update third party vendor agreements
• Used the Primavera System for project management
• Led Logistics South American third-party access process to address security issues and protect IT information
• Mapped out all IT logistic software in the Americas to increase knowledge of legacy systems

Confidential

Divestment Customer Service Manager

Responsibilities:

• Delivered 10% of Confidential global quarterly profits for 2Q 2003 by controlling divestment projects costs and scopes
• Supported Confidential divestment of 40% of their portfolio
• Coordinated and streamlined exit projects, resulting in a 40% divestment cost reduction
• Created different SAP environments for three major companies to ensure smooth continuity of the financial systems
• Upgraded and physically relocated the SAP platform from another corporate office location to Shell’s hardened data center over one weekend
• Ensured banking interface applications ran continuously to guarantee constant revenue stream
• Maintained awareness of and sensitivity to connectivity issues from parent companies to new companies
• Secured the Shell network environment with FW, router filters, and one-way NT trusts to secure pure data and integrity of the Shell platform
• Negotiated legal issues involved in the sharing of historical data from previously shared databases that supported the SAP systems
• Managed application data to ensure adherence to federal export compliancy, legal, and security measures to protect Shell and its joint ventures and vendors
• Handled up to 300 performance enhancement projects at a time, including SAP conversion, application transfer, IT application hardware refits, and software coding changes
• Supervised contract between SITI and SCC and administered contract issues between divested property buyers and SCC
• Served as Diversity Council representative, coordinating diversity issues and global group training
• Successfully divested the Basell project, a divestment project spanning 16 countries and including 160 contracts, 75 staff moves, and numerous third-party negotiations, within 60 days

Customer Service Assurance Manager

Confidential

Responsibilities:

• Analyzed and eliminated underperformance in the delivery process to major accounts
• Served as the top escalation point for all customer complaints
• Proactively worked to eliminate delivery problems, service-level exceptions, long-term help desk tickets, and non-complying metrics
• Reduced help desk service tickets by 20% and eliminated backlog by designing and implementing enhanced customer support processes
• Developed specialized database queries to enable managers to tightly control staff call volumes and recognize the need for additional training, thereby reducing support costs

Customer Service Manager

Confidential

Responsibilities:

• Generated $4 million revenue stream by negotiating profitable service contracts
• Oversaw profitability and customer satisfaction for major accounts
• Developed and negotiated IT service contracts, resolved escalated trouble tickets, and strengthened customer relationships
• Consistently delivered customer satisfaction and received service level indication scores of 4+ on a 5-point scale