SUMMARY:

• Extensive and proven leadership with consistent accomplishments in professional services, program/project management, strategic accounts, research & development, and operation management.
• Demonstrates a strong drive and expertise in bringing complex projects through the implementation process from conception to deployment.
• Strengths include strategic planning for corporate growth in consulting services and support groups, by applying team building and motivation techniques, unifying organizations to obtain results.

TECHNICAL SKILLS:

• LIMS
• ELN
• GxP/GMP
• SDLC
• RFP
• SOW
• PCR

PROFESSIONAL EXPERIENCE:

Confidential, Lexington, MA

Sr. R&D Clinical IT Project Manager, and Business Solutions

Responsibilities:

• Selected by the Head of R&D IT to lead a Global Clinical Supply implementation for various business functions, working with GxP/GMP Compliance Groups, Manufacturing Operations, and Distribution Centers World - wide
• Strong emphasis to work with SMEs to gather requirements necessary to estimate, build, and manage effective project plans
• Responsible for all aspects of the R&D IT project finance matters that then get reported monthly to the Steering Committee
• Leads and coordinates large scale groups using Microsoft Project tools from contract estimation to all aspects of the software development life cycle (SDLC) methodologies, throughout the complete execution of the delivery process
• Use consistent follow-up techniques’ by holding people accountable, yet motivates and drive timely execution of project tasks
• Ability to build and maintain professional working relationships with internal and external complex organizational structures

Confidential

Sr. Portfolio and Project Manager for Process Engineering & Lab Operations

Responsibilities:

• Selected by the SVP of Operations and COO to become Lead PM for a new Clinical Lab Facility in Mooresville North Carolina
• Overseen a 9.6 M budget, managed a team of 58 resources from all facets of the business, involved with 175 process documents, in order to complete a new Clinical Lab Facility in 5 months that brought in new revenues of 1M per week
• Worked on large scale process engineering releases and deployment of new clinical lab assays, in existing lab environments
• Managed other complex LIMS, ELN, and other laboratory releases for the Technology and Medical Science departments

Confidential

Sr. IT Project Manager, R&D IT Portfolio and Business Solutions

Responsibilities:

• Chosen by PMO Leader to work on the CIO - Get Healthy IT Programs / Projects for Large-Scale Enterprise Solution Rollouts
• Accomplishments of Enterprise Solution Rollouts were; Okta Single Sign-on, Password Reset Management, and Electronic Signature Contract Programs for domestic and international locations world-wide
• Develop multiple, complex, large and/or global project or program budgets. Responsible for performance against financial parameters and monitoring and reporting on the healthiness of each implementation
• Assigned to other Confidential R&D IT Portfolio and Business Solutions, managing complex medical affair document management application implementations, to improve Infrastructure medical record environments

Confidential, Bedford, MA

Sr. Program Manager, Implementation Services

Responsibilities:

• Managing complex Implementations using Microsoft Project tools from contract estimation to all aspects of the software development life cycle (SDLC), throughout the complete delivery process
• Experienced in budget responsibilities and use of best practices for client financial matters
• Strong knowledge of the RAID Process, using the Jira System as an issue management tracking tool
• Lead corporate initiatives for the company’s Ticket Management System that promote more streamlined Engineering and PMO processes, and improved training guidelines
• Lead to improve the Project Management Plan documentation across implementation services
• An individual that promotes solid communication plans, and known as a strong client advocate

Confidential, Boston, MA

Sr. Project Manager, PMO Services - Delivery Leadership Team

Responsibilities:

• Project Managed large implementations of Facet Claims & QNXT Systems for Insurance Companies across multiple states
• Responsible to oversee a large consulting service groups focused on regional and national accounts
• Participated and completed changes in service group, with the goal of improving project management effectiveness and reducing implementations by 40%, to improve billable service programs
• Obtained additional service revenues through different implementation phases, worth $2.8M
• Involved with corporate forecasting, SOW/RFPs, staffing, and resource allocation planning team
• Participated in the rollout of new PMO programs in 2011 that educates and promote best practice fundamentals for consultants, along with identifying certification-training programs, from within the delivery leadership organization

Confidential, Boston, MA

Sr. Project Manager

Responsibilities:

• Managed the largest Healthcare Implementations across twelve states with complex deployments
• Directed all implementation matters from project initiation to go-lives, including development of business and technical integrated schedules, issue management, budgeting and task interdependencies
• Contributed to PMO documents, that promotes best practices to improve delivery processes, and reduce non-conformance costs across the implementation service organizations
• Applied various team-building concepts to strengthen internal communications for participants to take more ownership of their tasks, and respect other internal organizations initiatives
• Identified additional client business revenue opportunities and coordinate the RFP, SOW, and PCR response processes from conception to contract signing, worth $2.2M
• Lead project management staff responsible for several accounts, which generate annual maintenance revenues in the millions

Confidential, Boston, MA

Sr. Project Manager, Consulting Services - Delivery Leadership Team

Responsibilities:

• Managed two of the largest Care-Advance Implementations across multiple states from 2007 to 2008
• Identified and instituted changes in organizational design, tools, and processes for new project management teams with the goals to improve communication plans, grow client relationships, to then obtain new professional service opportunities, in healthcare markets
• Obtained additional service revenues through phase deployments, worth $3.7M
• Developed and completed PMO implementation documents that educate and promote best practice fundamentals for new professional service hires, for their personal growth and development
• Oversaw project management delivery leadership teams focused on special accounts through the complete software development life cycle (SDLC)

Confidential, Boston, MA

Business Development Manager / Account Executive

Responsibilities:

• Selected by Chief Operations Officer to manage most valued sales revenue research offerings
• Built a sustainable $1M plus sales territory for the Product Innovation and PLM accounts
• Promoted new forecasting techniques that collected additional account revenues of $400K
• Modified the client retention program to reduce losses of PLM research contracts

Confidential, Westborough, MA

Northeast Professional Service Manager/Client Service & Strategic Account Manager

Responsibilities:

• Expanded professional services throughout the continental United States
• Managed the network and security geographic expansion project initiatives for FY06
• Selected by Senior Management to oversee most strategic alliance accounts, worth $17M
• Achieved a 99% success rate for all new logistics implementation rollout projects
• Modified the customer retention program to reduce losses of service partner support contracts
• Managed a number of domestic and international professional service and alliance accounts
• Augmented project management planning tools for professional services, that enhanced internal process efficiencies, strengthen communications, improved customer delivery times, which increased billable services, and significantly reduced bench time personnel by 40%

Confidential

Engineering R&D Project Manager

Responsibilities:

• Project managed the most complex product software releases for confidential.
• Successfully completed software and hardware product releases to various Regional Bell Operating Companies, which generated sale revenues in three years’ worth $382M
• Pioneered the first field commercial deployment of the company’s voice solution platforms
• Assisted in service partnerships programs, to maintain or enhance R&D’s most valued customers, in order to achieve division goals and annual revenues
• Managed end of life products within R&D, throughout Operations and Field Service
• Selected as an R&D Project Leader for large corporate sponsored programs to improve product quality to eliminate non-conformance internal practices
• Project Leader for an ISO 9001 Corporate Compliance Team, which achieved full certification