SUMMARY:

• An accomplished and highly experienced certified Project Management Professional (PMP) with a proven record of success solving challenges and achieving program and project objectives.
• Led large - scale, complex technology projects through full lifecycle with cross-functional teams that have included offshore resources and 3rd party contractors.
• Delivered solutions with budget responsibility utilizing solid planning, communication, leadership and decision-making skills.

PROFESSIONAL EXPERIENCE:

Confidential, Voorhees, NJ

Sr. Project Manager

Responsibilities:

• Organized, planned and led enterprise-level projects within the PMO for the largest publicly traded water utility’s portfolio of programs and projects.
• Ensured projects executed according to PMO governance standards, applying industry best-practice project management methodologies and tools appropriate for the objectives.
• Regularly developed and delivered communications to team, stakeholders and senior leadership including status reports, program/portfolio metrics, issue resolution and risk mitigation plans.
• Managed the end-to-end procurement process from RFP through vendor selection and managed work against SOW deliverables.
• Collaborated with stakeholders to identify business and technical objectives, managed relationships and delivered solutions from SAP integrations for acquisitions to large-scale new business initiatives, with budgets ranging up to $6 million.
• Worked within a compressed time constraint to close a major acquisition with support for new CRM (call handling, billing & collections) business processes by defining the scope and developing the plan for a phased implementation that delivered capabilities and training in successive releases.
• Led a large high-performing team for the Data Process Area (BI, Data Quality and Data Migration workstreams) of a 3-year SAP Business Transformation Program that implemented ERP, CIS and EAM. Although initially identified as a significant area of risk, successfully accomplished a high degree of quality with data migration by mitigating gaps in data quality, negotiating for resources and controlling scope in a structured manner.
• Completed an enterprise-wide conversion of applications from physical to a virtual server platform without impacting availability by ensuring that the detailed schedule of activities was planned and aligned in a collaborative manner among the business and project teams.
• Conducted analysis of the project delivery process, identified process improvement opportunities and helped to develop and rollout the PMO project governance methodology, templates and estimation benchmarks.
• Coached and mentored less experienced project managers.

Confidential, Warminster, PA

Sr. Project Manager

Responsibilities:

• Managed the high-quality implementation of Oracle based direct marketing database solutions for external clients and the successful completion of project engagements while maintaining billable utilization targets.
• Planned, directed and managed application development team and portfolio of 5 projects to migrate clients’ marketing applications to a client-server based platform realizing $1.5 million savings without impacting customer operations.
• Managed an off-shore team to build and implement a web-portal and fulfillment system for employee recognition

Confidential

PMP Project Manager

Responsibilities:

• Project management consultant for clients working with stakeholders, senior business and IT management on project planning, execution and control. Led project teams for Base Merger Conversion program to implement enhancements to the Account Maintenance Engine and Card Data Warehouse.

Confidential

Project Manager

Responsibilities:

• Managed the Credit Protector CRM marketing database that provided operational and analytic support for marketing Confidential ’s successful Credit Protector product
• Developed functional requirements, organized and led the development of the PrimeScript Enrollment Marketing Database application. The system collected inquiries and applications, and processed fulfillments for the Medicare drug discount card program.
• Performed productivity assessment and instituted process changes to improve communication, increase productivity, and ensure timely delivery of work products. Streamlined change management process to improve quality of impact assessments and reduce rework.
• Developed requirements, designed and led implementation for response verification, net enrollment and performance analysis that realized more than $4 million in annual savings for Confidential .

Confidential

Master Consultant

Responsibilities:

• Operational P&L Reporting - Gathered requirements, designed and led implementation of solution that increased efficiency of daily back-office operations by 25%, improved reporting and analytic capabilities and reduced time and manual effort to complete reconciliation from previous day’s trading activities.
• CAM Initiative - Took on a troubled project and working with firm scope, schedule and cost constraints, successfully resolved design issues and delivered the CAM extranet, a web-based portal for the bank’s law firm partners for bankruptcy and foreclosure proceedings.
• Verified by Visa - Managed RFP process, vendor selection and implementation, meeting mandatory launch date of customer facing solution to make online purchases more secure by helping ensure payments are made by the rightful owner of the Visa account. Negotiated changes to testing plan to address concerns with insufficient time to test and remediate critical defects prior to initial release.

Confidential, Warren, NJ

Senior Programmer Analyst

Responsibilities:

• Led application development team for object model for Workers’ Compensation Rating system.
• Proficient with Microsoft Project Server
• Proficient with Microsoft Office Suite (Excel, Word, Powerpoint, Visio) and Sharepoint