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Sr. It Project Manager Resume

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Southborough, MA

SUMMARY:

Proven Project Manager with strong Business Analyst skills and broad experience in Information Technology. Experience includes infrastructure, servers, storage, networking, system conversions, upgrades and hardware / software implementations. Industries include technology, retail, service, property & casualty and health insurance companies. Good communicator, excellent data organizer and strong analytical problem solver. Deliver strong facilitation and ability to influence and collaborate across all organizational levels.

PROFESSIONAL EXPERIENCE:

Confidential, Southborough, MA

Sr. IT Project Manager

Responsibilities:

  • Enabled secure cross - company application access between Confidential and Confidential by managing F5 infrastructure project and implementing required technology.
  • Managed improvements to Confidential ’s Propel functionality; an ERP Platform running on SAP.
  • Managed migration of all CIFS (Common Internet Files Systems) over to a new hardware platform.
  • Managed redesign and migration of 11 FTP domains to new secure storage platform.
  • Strengthened Confidential ’s defenses against malicious emails by leading team that deployed MS EOP for all incoming email (21M+ messages per week) with minimal issues and no service interruptions.
  • Satisfied Massachusetts’ Protection of Personal Information (PPI) guidelines by enabling automatic email encryption of nearly 30K outgoing messages each week that contained personal information.
  • Reduced security vulnerabilities and improved system reliability by upgrading or replacing 97% of Confidential ’s 65,000 world-wide laptops and desktops from Windows XP to Windows 7.
  • Upgraded 200 SQL and 200 Oracle DB servers from NetWorker 7.6 to 8.2 enabling supportable and current data protection software and services for Confidential data.
  • Completed inventory and functional analysis of a major data center to prepare for relocation.
  • Improved services and increased application supportability by adding new features and capabilities via upgrade and migration of 4 mission-critical and 8 business-critical Enterprise Content Management libraries / repositories to new VMs and NAS with no serious issues.

Business Analyst

Confidential

Responsibilities:

  • Received rare ‘Far Exceeds’ performance review in 2010.
  • Decreased expenses significantly by developing, analyzing and presenting information that supported virtualization of 1.7K servers in 5 data centers. Coordinated scheduling and tracking.
  • Expanded telephone functionality by coordinating project efforts and documentation for local campus PBX.
  • Enhanced functionality, security features and supportability by completing Clarion storage upgrades and migrations.
  • Leveraged strong project communications and updates by assisting Program and Project Managers with product documents including reports, analysis and meeting notes.

Confidential, Framingham, MA

Senior Business Analyst

Responsibilities:

  • Satisfied ITIL and Sarbanes-Oxley compliance by reviewing 150 - 200 Remedy change tickets each week and completing follow-up activity. Approved scheduling and planning.
  • Recognized change ticket patterns and root cause issues by developing / utilizing Remedy queries, charts, graphs and analysis summaries.

Senior Business Analyst

Confidential

Responsibilities:

  • Contributed to reduction of downtime issues through management and resolution of information technology issues.
  • Identified trends and opportunities for improvement by analyzing corporate and store information technology issues.

Confidential, Cumberland, RI

Product Specialist

Responsibilities:

  • Created market / competitive advantages by processing and managing IBM special bids for POS hardware and related software.
  • Increased customer satisfaction in products and services by establishing / managing vendor relationships and negotiating service agreements ranging from several thousand to several million dollars.

Project Manager

Confidential

Responsibilities:

  • Advanced technology at >260 stores by deploying and upgrading Symbol wireless access points, scanners and handheld devices with aggressive 90-day installation schedule.
  • Improved transaction speed and functionality for chain of 210 stores across US, Alaska, Hawaii and US Virgin Islands over 6-day period by upgrading point-of-sale software.

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