Sr. It Project Manager Resume
Southborough, MA
SUMMARY:
Proven Project Manager with strong Business Analyst skills and broad experience in Information Technology. Experience includes infrastructure, servers, storage, networking, system conversions, upgrades and hardware / software implementations. Industries include technology, retail, service, property & casualty and health insurance companies. Good communicator, excellent data organizer and strong analytical problem solver. Deliver strong facilitation and ability to influence and collaborate across all organizational levels.
PROFESSIONAL EXPERIENCE:
Confidential, Southborough, MA
Sr. IT Project Manager
Responsibilities:
- Enabled secure cross - company application access between Confidential and Confidential by managing F5 infrastructure project and implementing required technology.
- Managed improvements to Confidential ’s Propel functionality; an ERP Platform running on SAP.
- Managed migration of all CIFS (Common Internet Files Systems) over to a new hardware platform.
- Managed redesign and migration of 11 FTP domains to new secure storage platform.
- Strengthened Confidential ’s defenses against malicious emails by leading team that deployed MS EOP for all incoming email (21M+ messages per week) with minimal issues and no service interruptions.
- Satisfied Massachusetts’ Protection of Personal Information (PPI) guidelines by enabling automatic email encryption of nearly 30K outgoing messages each week that contained personal information.
- Reduced security vulnerabilities and improved system reliability by upgrading or replacing 97% of Confidential ’s 65,000 world-wide laptops and desktops from Windows XP to Windows 7.
- Upgraded 200 SQL and 200 Oracle DB servers from NetWorker 7.6 to 8.2 enabling supportable and current data protection software and services for Confidential data.
- Completed inventory and functional analysis of a major data center to prepare for relocation.
- Improved services and increased application supportability by adding new features and capabilities via upgrade and migration of 4 mission-critical and 8 business-critical Enterprise Content Management libraries / repositories to new VMs and NAS with no serious issues.
Business Analyst
Confidential
Responsibilities:
- Received rare ‘Far Exceeds’ performance review in 2010.
- Decreased expenses significantly by developing, analyzing and presenting information that supported virtualization of 1.7K servers in 5 data centers. Coordinated scheduling and tracking.
- Expanded telephone functionality by coordinating project efforts and documentation for local campus PBX.
- Enhanced functionality, security features and supportability by completing Clarion storage upgrades and migrations.
- Leveraged strong project communications and updates by assisting Program and Project Managers with product documents including reports, analysis and meeting notes.
Confidential, Framingham, MA
Senior Business Analyst
Responsibilities:
- Satisfied ITIL and Sarbanes-Oxley compliance by reviewing 150 - 200 Remedy change tickets each week and completing follow-up activity. Approved scheduling and planning.
- Recognized change ticket patterns and root cause issues by developing / utilizing Remedy queries, charts, graphs and analysis summaries.
Senior Business Analyst
Confidential
Responsibilities:
- Contributed to reduction of downtime issues through management and resolution of information technology issues.
- Identified trends and opportunities for improvement by analyzing corporate and store information technology issues.
Confidential, Cumberland, RI
Product Specialist
Responsibilities:
- Created market / competitive advantages by processing and managing IBM special bids for POS hardware and related software.
- Increased customer satisfaction in products and services by establishing / managing vendor relationships and negotiating service agreements ranging from several thousand to several million dollars.
Project Manager
Confidential
Responsibilities:
- Advanced technology at >260 stores by deploying and upgrading Symbol wireless access points, scanners and handheld devices with aggressive 90-day installation schedule.
- Improved transaction speed and functionality for chain of 210 stores across US, Alaska, Hawaii and US Virgin Islands over 6-day period by upgrading point-of-sale software.