SUMMARY:

• 15+ years of IT experience in managing full life cycle for Application upgrade / Lifecycle refresh / Infrastructure, SAP Hosting &Network Implementation from last 12 years in various Project / Program / Management roles. Demonstrated ability to deliver on program commitments through leadership, teamwork, problem analysis / resolution, and continuous improvement. Demonstrated ability to collaborate and build relationships across various delivery organizations. Experience in building and sustaining robust relationships with external delivery partners, including sourcing and on - going relationship management. Anil has excellent interpersonal skills and leadership abilities, ability to manage distributed multi-cultural and multi-ethnic project teams. Anil is Flexible, nimble and tenacious in managing multiple projects in various technology suites at once.
• Deliver multiple Application upgrades /IT Infrastructure Transformation projects through the defined project lifecycle. Provide advanced project and program leadership in the IT Operations group to guide and direct implementation of infrastructure, systems, applications and technical integrationactivities. Fully conversant with all stages of the software development lifecycle (SDLC/Agile/Scrum) to meet the client objectives.
• Experienced in IT infrastructure projects like Server Infrastructure (File Servers, Exchange Servers, Application Servers, Database servers), Network Infrastructure (WAN, LAN, Firewalls, DMZ), Storage Infrastructure (NetApps & SAN boxes), Desktops/Laptops (Antivirus, Images, SMS, Patching). Good understanding of recovery (DR) strategies and various Infrastructure Technologies - Like Storage, Backup, Networks, Security, Mainframes and Operating Systems (WINTEL, Linux, Solaris, SAPetc.)
• Management of Infrastructure Projects at various data centers, Cisco WebEx’s, Data center facility design and installation (SAP, Linux, UNIX, and VDI). Cloud Computing: InfrastructureService & Microsoft Infrastructure Stack Azure .
• Extensive experience in Project/Program Management, Delivery in IT/Telecom (Avaya, Genesis, SIP)/VAS/ IT Infrastructure (Hosting, Network), implementation, customization, architecting & solution design of oracle (ERP) applications.
• In-depth knowledge and experience in Remedy tool, Agile, ITSM processes, Cost Management, Time Management, Risk Management, Integration management, Vendor management. Experience in managing security operations (Firewalls, VPN,etc.). Expert level understanding of the domain name space including all types of TLDs, WHOIS, registrations and transfers & DNS registration.
• Leading IT staff that provides the following support to the enterprise: Operations monitoring, Critical Incident Management, Disaster Recovery, Systems Administration, DC Local Area Network, Systems Backups, Batch Job Management, Storage Systems, Asset Management, Capacity Management as well as voice and collaboration services. This role is responsible for assuring the integrity of enterprise computing environments and ensuring that it aligns and meets overall IT strategy and business objectives / goals. Environment: CA Clarity Portfolio Management, MS Project, Team Foundation Server (TFS), MS Visio, MS Office Suite.
• Governance over the service provider, HP (regional supplier management, global contract management, continual improvement programs). Identity and Access Management (IDAM), Data Security (Data LossPrevention, Password Vaulting, Privileged AccessManagement)
• Exposure to industry standards (such as ISO 2 301, PCI-DSS, COBIT, SOX ITGC, SSAE 16) with implementation experience in large enterprise/Service provider environment.
• Experience in SDP/CDP (Service/Content Delivery Platform): Design, Development andOperations
• People Management to exhibit high end people management and collaboration skills to inspire and lead ahighly talented, cross functional team to achieve organizationalgoals.
• Experienced in IT project budget analysis, outsourcing strategies and contract management as well as experience in project oversight and independent validation &verification. Supported Disaster recovery strategy, testing and exercise program and plan, and ongoing maintenance program.
• Strong technical background in systems architecture and network administration with good skills in writing Proposals, biding projects, and winningcontracts.
• Proven ability to deliver high quality IT products and services on schedule and underbudget under pressure culture.
• Ensures the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, creates the scope baseline, and the process for scope changecontrol (Jira, IMACs, DW).

PROFESSIONAL EXPERIENCE:

Confidential, Troy, MI

Sr. Infrastructure Project Manager

• Delivery of IT Infrastructure (Merger / Acquisition) in association with Transition for Hosting SAP servers, Incident Management, escalation management, Change Management, Engagement Management & people management. Migrated J2EE application into AWS environment.
• Implemented Windows 10 Migration (from windows 2007), AD (Active Directory) with 5000+ Users across 12 Sites of USCC. Used SCCM(System center configuration manager) for managing large groups of computers running Windows NT, Windows Embedded, macOS (OS X), Linux or UNIX, as well as Windows Phone.
• Identified, analyzed and translated business requirements into conceptual, logical and physical data models in complex, multi-applicationenvironments including Data Migration & tech refresh. Facilitated Secure Communication, Hosting center Exterior Security upgrades. Experience with MQ messaging and networking.
• Involved in project and planning, budgeting, and requirement analysis. Documented functional and technical specifications. Worked with Solution Architect team in designing and datamodeling.
• Supported Life Cycle Refresh (Windows, Linux, Unix, Mainframe) for the delivery of cost-effective and timely solutions. Well versed in Remedy tool & ITSMprocesses. Governed projects through CRM/BI tools. Responsible for overseeing a project budget of up to $5 million.
• Managed enterprise IT project life cycle through all phases in oracle modules IE SCM,HRMS. Facilitated domain name registration including all types of TLDs, DNS registrations and transfers as part of server builds.
• Excellent interpersonal skills in communications, client relations, and negotiation. Tracking Remedy tool & implemented ITSM processes.Working knowledge of IaaS and SaaS and Micro service Architecture on different projects.
• Implemented overall strategy, planning, evaluation, architecture & implementation of the entire Identity/Access Management stack.

Confidential, Bensenville, IL

Sr. Infrastructure Project Manager

• Implemented Identity Access Management Project with 5000+ Users across the country using Agile / waterfall methodologies including Privileged Account Management (PAM) &Multi-Factor Identity for PAM.
• O365 Migration- The scope of the project was US based with 7,500 users across the country. Organized project into six manageable disciplines - Governance, Change Management, Office 365 Engineering, Contracts, Infrastructure and Email/Data. Managed all the complete life cycle of migration using Microsoft’s On-Boarding- Center and Binary Tree - Lotus Notes to Office 365. Organized mailboxes and email addresses into manageable deployment configurations (16 Waves) including Accounts for Users, Services and Conference Rooms. Established coexistence environment for seamless migration and post migration access to information not included in the migration plan. Directed Production Support planning for post Office 365 Migration.
• Design and implemented of IT Disaster Recovery (DR) Plans for USCC. Upgraded existing telephone (Avaya Genesys) recording contact center sub system to new telephony (Genesys) call recordings along with NICE Data analytic platform. POT (Proof Of Technology) testing will involve recording integration with current Genesys telephony platform and Nexidia hosted analytics platform with 100% Audio + 25% screen capture including Unified Messaging, Skype for Business Voice Over IP solutions, Windows Server Management, Endpoint Management, Etc..
• Supported product lifecycle short and long term strategy, including launch, maintenance, enhancements, partnerships and end of life activities as well as the execution of those related efforts for the roadmap to ensure we have the necessary business requirements and portfolio to meet our customer and market needs as per Agile & Scrum methodology.
• Conducted Security Control Assessments (SCA) and Execute examine, interview, and test procedures in accordance with USCC Security Regulations. Manages internal projects for Cisco Unified ICM/Contact Center Enterprise, System Analysis, Business Analysis, Release 11.5(1) for internal major Rollouts which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management to contact center agents over an IP network.
• Migration- SSL (Secure Socket Layer) to TLS (Transport Layer Security) migrations for payment data security projects. Strong understanding of perimeter and core infrastructure security, including an excellent understanding of web, server, messaging and database platforms
• Supported the implementation of information security continuous monitoring (ISCM), Cisco WebEx’s, Continuous Diagnostics and Mitigation (CDM) and Risk Management Framework (RMF) strategies, policies, and supporting technologies.
• Security Management - Security Operations and Monitoring. Cost management, time management, risk management, resource management and integration management using clarity/TFS(MS Office: Team Foundation Server) as part of portfolio management.
• Design, develop, implement and sustain a Risk Based (threat modeling) framework for performing InfoSec Governance, Risk Assessment, Compliance, Security Incident Handling, Security Investigation, Internal Audits and Business Continuity for DCS Organization in coordination with corporate informationsecurity.

Confidential, Pontiac, MI

Sr. Infrastructure Project Manager

• Enterprise Office 365 Migration and Data Center Migration. The scope of the project included migrating 4,300 international users from on-prem Exchange to Office 365 - implementation of Office 2016 - Conversion of SharePoint on-prem to Office 365 - complete Data Center separation from parent company - stand-up new Data Center and migrate applications/data.
• Application Upgrade (Across Platform) & Data Center Move (Physical & Virtual) / Technology Refresh / Transition to Cloud DR Solution. Data Migration (IBM Lotus Notes version 7 to Domino Version 9.1, Windows 2000 to Windows 10). Used CRM/BI for overall project governance. Adhered PAM (Product Availability Matrix) for SAP products (SAP Net Weaver 7.0). Product availability matrix bundles technical and release planning information for SAP software product versions for quick reference.
• Implemented SAPHosting upgradesfor Kraft Foods with Proven methodologies and processes to reduce complexity and optimize performance. Risk mitigation and comprehensive compliance requirements including SOX, FISMA, ITAR, HIPAA and simplified SAP Disaster Recovery solutions were also implemented as part of overall project scope with over 200 SAP clients running production SAP in the Virtustream Enterprise Cloud.
• Implemented Identity Access Management Project with 8000+ Users across the country using Agile / waterfall methodologies. Privileged Account Management (PAM) &Multi-Factor Identity for PAMwas also in scope of Banking Clients.
• Work with the Cyber Security Program Manager to align the project’s governance and reporting with the overall program structure of digital applications within the Client Marketing and Sales Digital space.
• Migrated Outlook to Office 365 in association with the PMO, technical leads, and key stakeholders.
• Facilitated Design and implementation of IT Disaster Recovery (DR) Plans for RBS clientele. Independently reviewing and verifying changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participated in a Change Advisory Board or Technical Advisory Board Supported IT Infrastructure (Complex Data Center Migrations, hardening) under SAP Hosting, Network verticals and Application Upgrades (Outbound Funds).Used Clarity, TFS(MS Office: Team Foundation Server) & Primavera (PPM) tools.
• Upgraded Public key infrastructure (PKI) from SSL/TLS authentication of web services to new industry-specific devices and networks. Facilitated File Transfer Authentication Reset, 208V to 480V upgrades projects.
• WAN Optimization, Cisco WebEx’s (Design & Implementation), DHCP Expansion, DNS registration, Network Optimizations, Smart System Upgrades with DR, Video Conferencing & Desktop Engineering as part of server builds. Working knowledge of cloud management technologies such as CliQr, Agility, vRealize, ServiceNow, Cloud Checkr, VM Turbo. Implemented projects as per Security standards such as FedRamp, Fisma and SRG.
• Management of Infrastructure Projects at various data centers, Data center facility design and installation for Linux, UNIX, SAP, VDI, Mainframe server upgrade, Cloud Computing: Infrastructure-as-a-Service.Implemented cloud modules like AWS EC2, VPC, GovCloud etc. as part of server builds. Upgraded Siteminder from 5.x to 6.x version.
• Implemented of a new Privileged Account Management (PAM) system using the Lieberman Software application (LiebSoft). Migration of the RBS Identity Management (IDM) System across the platform.
• Manage Vendors and the service contract by allocating roles and responsibilities to vendors. Constantly Monitor Service Delivery from vendor to ensure adherence to terms and conditions of contract.
• Manage activities that support alternate resource development in key areas of IT support to ensure continuity in service delivery. Implemented Information Security and Enterprise Services models as part of server builds. Disaster recovery strategy, testing and exercise program and plan, and ongoing maintenance program.
• Implemented Avaya components/functions to be moved to Genesys include SIP Agent endpoints, Voicemail, e911 Service as part of global implementation. There were ~1000 phones that have included: Remove the integration between Genesys and Avaya components and moving all the facilities to the Genesys platform. Strong understanding of perimeter and core infrastructure security, including an excellent understanding of web, server, messaging and database platforms

Confidential

Sr.Project Manager

• Supported IT Infrastructure (mergers & acquisitions infrastructure) and maintained 16 Oracle Applications 11.5.10 instances including production/Test instances through transition under SAP Hosting and Network verticals.
• Oversee multiple work streams that include Assessment and Authorization, Security Operations and Incident Response, Vulnerability Management, Security Governance and Enterprise Security Strategy
• Support the implementation of information security continuous monitoring (ISCM), Continuous Diagnostics and Mitigation (CDM) and Risk Management Framework (RMF) strategies, policies, and supporting technologies
• Cost management, time management, risk management, resource management and integration management using clarity&TFS (MS Office:Team Foundation Server) as part of portfolio management.
• There were ~1500 phones were in scope to integrate the Avaya components to Genesis. 2 technicians were involved in this major migration to get completed in 3 months with aggressive timelines.
• Proven Scrum Master Performing solution design and technical assurance on strategic, practice engagements Manages and maintains relationships with key internal customers.
• Managed user expectations in relation to Program timelines.Upgraded SiteMinder from 5.x to 6.x version.
• Accurately plans and manages the end to end delivery of Oracle Applications Projects (enhancements, Roll-outs and upgrades). Responsible for overseeing a project budget of up to $4million.
• Ensures production of timely and high quality document deliverables pertaining to Oracle Applications Development and roll-out projects.
• Co-ordinates the different areas of the Program (Business, Supplier, Process Development, Change Management) to work together to deliver the projects within the Program.

Confidential

Project Manager

• Performed IT transition project oversight for independent review and analysis of IT systems integration project. Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements under hosting, Network and EUC verticals.
• Managed third party suppliers for the delivery of cost-effective and timely solutions. Manage and maintain relationships with key internal customers. DNS registration TLDs & security component.
• Plan and manage the end to end delivery of Oracle Applications Projects (enhancements,roll-outs and upgrades)
• Responsible for planning, communicating and executing complex implementation plans
• Ensure production of timely and high quality document deliverables pertaining to Oracle Applications

Confidential

Project Lead

• Manage Infrastructure implementation and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Practice development and operations, strategic planning, business and technology-based consulting, project management, systems planning, systems implementation, and methodology development.
• Managed a windows-based global desktop platform on a platform supporting multiple sites worldwide. Worked closely with management to define project goals, develop business plans and led the success of critical system installation and data migration projects through team leadership of six top tier technicians. Troubleshoot postscript printing issues.

Confidential

DBA Lead

Responsibilities:

• Perform 2 &3-tier clones of Oracle Applications 11i instances. Install Oracle database 8.1.7& support ongoing DBA activities.
• Performed BPM (Business Process Management), People management, Solution design, Risk analysis as well as business change management.