SUMMARY:

• Interim Executive - Enterprise Architecture - Professional Services - Management Advisory - Strategy & Innovation Leadership Transformation - Program Management - Engagement Management - Business Development - SMAC - ARIBA - Cloud Mobile Release Management - Globalization - Governance - SaaS/PaaS/IaaS - Infrastructure - Big Data - Analysis - Digital
• Results- oriented executive with over 12 years of experience, specializing in corporate strategy, industry trends, and transformation for business, IT, and organizations. A Trusted adviser to senior leaders, focused on achieving real world results with business & IT alignment while navigating disruptive technologies. Recognized for taking on major initiatives, I lead Cloud and Mobile adoption and migration efforts; company reinvention, course correction, strategy, and adapting to rapidly changing environments. Successfully manage complex technical challenges with a solution oriented approach to business and technical issues. Creatively resolve mission critical issues to ensure bottom line success. Enable client companies to achieve a dynamic cloud strategy, architecture, KPIs and value streams, replant forming solution value realization with ROI, and path to achieve competitive advantage. Articulating business and technical vision to critical stakeholders; developing current and future state solutions models for business, information, data, and technology, and developing transition plans to move from current state to future vision.
• Enterprise Program Management (EPPM), P&L, Global IT & Technology Team Management, Operational Readiness, Release Management, Charter, eRFx-RFP/RFI/RFQ/SOW proposals, resource allocation & management, Project System evaluation, RICEF, Risk & Issue Management (RAID), Global Asset Management, Budgeting & Cost Control, Project Plan & Detailed Scheduling, Gamification, Reporting, Off-Shore Sourcing and Management, Mentoring, Training, Team Building, PMP & PgMP.
• Business Process Management (BPM / BPMS), Business Process Architecture (BPA), JBPM, Business Process Blueprint (BPB), BPaaS, Workflow & Enterprise Resource Management (ERP), Workflow Automation, Data Process Management, UML, Business Motivation Modeling, Component Collaboration Architecture (CCA), Cut-Over Planning
• Professional Services, Enterprise Strategic Planning and Analysis, Corporate Strategy Management and Performance Measurement (CPM), Benefits Realization Management (BRM), SWOT Analysis, SITP, Best Practices, BluePrinting, EA Validation, Risk Management, Resolution Management, Change Management & Control, Solution Development, Mobile Development Business Integration, IT-as a Service (ITaaS),Pre/Post-Sales
• Cloud Computing Strategy, Cloud Lifecycle Management (CLM), Cloud Migration, Cloud Deployment, SaaS, PaaS, IaaS, Multitenant, Native Cloud, Private Cloud, Hybrid Cloud Architecture, Cloud BI, Cloud ERP, Big Data & Analytics, Social, Mobile, Infrastructure Portability & Interoperability. Open Stack, MS Dynamics, Azure, Net Suite, Net Suite Open Air, VMware, Hana, Success Factors, SAP On-Demand, Infor 10X, Syte Line, Salesforce.com, Force.com, AWS EC2, Cloud Foundry, Pivotal, Click Software, CSI, IBM Smart Cloud services
• Enterprise Information Management (EIM/CIM), Big Data Management (BDM),Predictive Analytics, NoSQL, Dynamo Db, JSON Schema & Metadata, Information Lifecycle Management (ILM), MDG (Master Data Governance), Data Quality, Business Intelligence (BI), KPI, Metrics, Reporting and Analytics, MDM Technical Consultant, IBM Initiate, Open Text/Live link ECM, Data Architecture, MDM Entity & Attribute definition, BPC, Strategic Development and Implementation, Enterprise Data Modeling & Schema Design, Conceptual, Logical & Physical Data Modeling, DaaS, Data Profiling, Algorithmic, Metadata Design & Repository Management, Archiving, Systems Infrastructure Design, Data Mining, Data Conversion Strategy, Kimball Lifecycle, CIF, Portal Design & Implementation
• Enterprise System Infrastructure, Infrastructure Management (IM), Capacity Planning, grid computing platform, HA/DR, Data Centers, Virtualization, storage technologies, Configuration Management, SOA, ITSM frameworks, Smart Cloud Application Performance Management

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Senior Infrastructure Project Manager

Responsibilities:

• Managed Program / Project communication; Created Program / Project Metrics; Communicated the Program / Project status with team members, PMO & project status.
• Executive Program Management, Enterprise Project Management (EPM), Portfolio Management and Engagement Management, practiced in multi-tier program planning, change management, change control, scheduling and analysis, precedence diagram methodology (PDM), critical path methodology (CPM), task breakdown, project/gantt development, MVM, resource leveling, release planning, assessing manpower and tool needs.
• Programs & projects included ERP software implementation, Data warehousing, Mainframe development, Web development, Custom development, Application enhancement, Infrastructure management.
• Lead, or provide divisional representation, for enterprise, cross-divisional cloud strategy initiatives. These initiatives are to research and monitor the viability of cloud and digital based solutions for Johnson Controls in critical business areas: CRM, Planning, Enterprise Consolidation, Enterprise Financials (ERP), Financial Supply Chain Management (FIN-FSCM), Manufacturing, PLM, HR, Infrastructure, Big Data, BI and Analytics.
• Directed the development of Enterprise wide ecommerce system- Payment wall. Managed a portfolio of projects with teams from various departments such as circulation, Digital, Billing, Marketing, and operations.
• Im plement SCRUM methodology with Jira.
• Developed performance test strategy/ project plan
• Expertise in backlog tracking, burn down metrics, velocity, and task definition.
• Direct and mentor development team and PMO, driving product development with Agile-SCRUM methodologies and industry best practices.
• Create test plans, UAT, functional and technical, QA black box and white box. PMP and PgMP certified with PMBOK knowledge, and Six Sigma green belt. Expert in MS Office System, SharePoint, WSS, MS Project Professional and MS Project Server, Visio, Primavera P6, cloud computing, and automated tools.
• Transform traditional IT departments to internal Cloud and Mobile consulting groups.
• Integrate mobile solutions with back-end systems and business processes including BYOD policies and standards, and Internet-of-Things (IoT) device integration
• Drive the design methodology of the system development process and governance. Assess feasibility and ramifications of new business requirements. Design appropriate solutions and recommend alternative approaches as needed. Recommend and implement organizational change management and best practices, including use of design patterns, code reviews and automated unit testing. Ensure SOX compliance.
• Involved in full Hadoop life cycle implementation.
• Develops technical AWS project plans, proposals, reports, and task order and administrative reporting. Develops and manages projects to track the on boarding of new AWS cloud adopters and the progress and status of projects for current AWS users
• Managed a Large number of Agile / Scrum Projects / Sprints through their entire Life Cycle
• Created, populated, updated and monitored the Project backlog (features, Sprints, User Stories)
• Managed and facilitated all Sprint activities including Sprint planning, Daily Scum Meeting / stand-up, Sprint demo’s and Sprint retrospective
• Managed All Sprint Communications and reporting including the Creation of the Sprint Burndown charts
• Worked with a large number of Agile/ Scrum Project Management and Development Software tools such as JIRA & LeanKit
• Deliver projects on time and in budget. Make changes to project phases as needed to address changes or problems to original project scope. Communicate with senior management regarding project obstacles and make necessary changes to project team makeup and scope in effort to continue progress towards deliverables.

Environment: Java, Data Warehousing, Devops, Big Data, UX, SAP BIBW, CRM, SAP BPC, SAP HANA, SAP PP, SAP Ariba, IOS, ecommerce, Sales and Marketing, HR, COBOL, PLM, Teradata, Web Methods, Android, Cognos Report Designer, Cloud Migration, Data Center Commissioning and Decommissioning, Network Upgrade, Windows server and VMware, Citrix installation and upgrade, Middleware installation and upgrade, .NET, Main Frame, Unix server administration, SQL server installation, upgrade and decommissioning, MSO365, Sales Force.

Confidential, Bloomington, IL

Senior Project Manager

Responsibilities:

• Direct the project through the life cycle , defining project objectives, aligning project resources to achieve goals and ensuring established timelines are met.
• Record detailed client project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning, sessions, brainstorming, focus groups) and the project charter.
• Proficient in SCRUM, PMI, Waterfall, Iterative and Agile Methodologies. Ability to conduct daily scrum, sprint planning, sprint review meetings and creating SCRUM artifacts.
• Overall accountability for all levels of testing (QA, SIT, UAT, regression, End to End) and partnering with key resources from other areas to ensure testing needs are being met and issues are being resolved.
• Create contact list for key project roles and ensure each key resource attends, or has representation in the Test Kickoff and Project Test Strategy and Test Plan reviews.
• Review business & technical requirements for clarity/ testability, ensuring the Test Lead(s) and Testers participate and provide feedback to the Requirements Analysts.
• Performed operational data mining, analysis, reporting, risk mitigation for use in performance improvement. Providing training and facilitation of process improvement teams using the DMAIC methodology and lean six sigma tools and techniques.
• Involved in Implementation of various AWS cloud Application & deployment using Amazon EC2, S3, RDS(My SQL), Elastic load balancing, Auto scaling, Cloud Front, Elastic Block Storage, Elastic Beanstalk, Cloud Watch, Identity Access Management, Implementing Virtual cloud platforms using Amazon Virtual Private Cloud . eCommerce Architect with demonstrable experience with large scale web initiatives. Exceptional analytical skills for Customer, Company, Competitors, Collaborators, and Content Management for both B2B ns B2C. Work with key business stakeholders to define and drive technical strategy and architectural direction for the e-commerce platform.
• Ensure structured change management methodology, present Change Orders to stakeholders, and manage approval and integration process. Track issues, resolution status, and program and quality metrics.
• Improve resource allocation and scheduling, particularly for Mobile Workforce teams. Maximize resource utilization, service optimization, demand planning and forecasting, effectiveness and cost analysis. Utilize Click Software WSO, SAP MRS, Click Mobile, Mobility Studio, Sybase SMP.
• Facilitating Scrum Ceremonies including daily stand-ups, backlog grooming, sprint planning, retrospective
• Responsible for managing multiple AWS cloud development , hosting, and implementation tasks (schedule, quality, cost, risk) across the life cycle of cloud managed services, to include managing the work of architects, engineers, and vendors.
• Provides project management of assigned AWS cloud hosting/implementation project or tasks. Lead interface with government client to communicate project status and risks.
• Leads AWS cloud process improvement initiatives, such as cloud customer on boarding, change management, configuration management, AWS self service solutions.
• Includes the Work Breakdown, Project Organization chart, Communication plan, Risk plan, Quality plan, Cost/budget and Resource plans.
• Execute the tasks as defined in the project plan in order to achieve the project goals. Includes executing all parts of the project plan and managing the budget/forecast.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
• Drive the initial review to identify and gather documents for business and functional requirements.
• Maintain an in-depth knowledge of business operations and understand the technical scope and objectives of the project.
• Provide leadership in analyzing functional requirements , procedures and problems.
• Coordinate with Business Partners, Technical Analysts and Developers to identify and define specifications, indicate areas of system impact and continuously communicate project status and needs.
• Develop, analyze and manage project schedules and appropriate project management documentation.
• Develop and implement a communication plan to keep program managers and other stakeholders informed of project status, key future dates/milestones, new and outstanding issues, identified risks, decisions needed, and project spending.
• Negotiate project plans and time frames and manage change control processes.
• Coordinate user acceptance testing for project team members.
• Plan, allocate and schedule resources as required.
• Foster a strong team environment.

Environment: Java, Data Warehousing, Dev Ops, Big Data, ecommerce, UX, IOS, MVM, NOSQL, COBOL, VSM, Teradata, SAP BPC, SAP HANA, SAP PP, SAP Ariba,.NET, PLM, Mainframe, Cloud Migration, Sales and Marketing, SAP BIBW, HR, Web Application Designer, Cognos Report Designer, Business Objects (XI R2.1, 3.1), Micro Strategy, Crystal Report, WEBI Reports, Xcelcius, Tera data, Infrastructure Management, Adobe Experience Manager, MSO365,JIRA, Sales Force, Six Sigma.

Confidential, Grand Rapids, MI

Senior Project Manager

Responsibilities:

• Manage the Application Management Services of the esteemed Client Meijer in the GFS (General Financial Services) space and responsible for the overall projects delivery.
• Analyze financial forecasts; perform market analysis, competitive intelligence analysis, M&A proposals, Competitive Intelligence, and feasibility analysis. Research, initiate, and manage New Product Development (NPD), Microsoft Valuable Professional, and New Product Introduction (NPD). Manage vendor relations, logistics, planning for geographic expansion and corporate change management road-mapping.
• Implemented and managed Cloud and mobile platforms to support business services, HR, and operations including, integration, standardization, and governance for process, data, and IT capabilities.
• Implement Net Suite Open Air for desktop, mobile, and tablet.
• Organized and facilitated Sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings (using Rally tools)
• Managed, motivated and steered cross functional, geographically distributed team, to successfully migrate mission critical system to Amazon Web Services . Architected Amazon AWS cloud solution to migrate existing commercial digital market research website to improve scalability and high availability.
• Currently managing 8 projects concurrently scheduled for implementation at different timelines this year.
• Extensively involved in Requirement gathering, Functional and Technical design documentation, Data Modeling, ETL Development, OBIEE report creation, Unit Testing etc.
• Project Management including Vendor Management (3 rd party software used), Transition Management, Communications, Risk Management, Release Management, Microsoft Valuable Professional, special projects planning & deployment activities. Scope the major milestones, timelines and overall business objectives of the project that must be achieved.
• Delivery of strategic, highly visibility projects within time, cost, scope, and quality defined boundaries in accordance with Client s life cycle methodologies and disciplines.
• Creates project schedule, maintains budget plan, communication plan, tracking & reporting variables - Used Primavera P6.
• Primavera P6 helped me to define, plan and manage the projects effectively that were scheduled to be implemented at different times of the year.
• Ability to balance resource capacity and track progress.
• Helped to monitor visualize project performance vs planned.
• Ability to conduct what-if analysis and come up with smart decisions to manage the projects effectively.

Environment: Oracle 10g, Java, Big Data, UX, Share Point 2010, UX, ecommerce, Android, PLM, JIRA, MVM, NOSQL, Dev Ops, Big data, Microsoft Project 2010, Primavera, SAP PP, SAP Ariba, Project Methodology, Agile, MS Project, Software Project Lifecycle Management, PLC - Project Life Cycle Methodology, Microsoft SharePoint, Microsoft Team Foundation Server (TFS), SLA, Metrics, Hyperion Planning, Broker dealer, Wealth Management, Tera Data, Cloud Applications, Enterprise Portal, Data warehouse, SAN, Clarity, Security, Data Migration, ecommerce, Infrastructure Management, Adobe Experience Manager, MSO365,JIRA, Sales Force, Six Sigma.

Confidential, Jersey City, NJ

Project Manager

Responsibilities:

• Product launch - plan the launch of new products and releases and manage the cross-functional implementation of the plan - gathering requirements from users/customer
• Responsible for gathering Requirements from business users and business analyst on Data Quality issues in Data Ware housing environment.
• Implement Net Suite Open Air for desktop, mobile, and tablet.
• Implemented and managed Cloud and mobile platforms to support business services, HR, and operations including, integration, standardization, and governance for process, data, and IT capabilities.
• Worked with Data Model to understand the technical aspects of existing data ware house system.
• Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
• Involved in Unit and Integration ETL testing of Informatica Data Quality workflows.
• Assist with developing IT application, user test plan instructions, and participate in UAT testing
• Experience using Agile methodologies in Software Development Projects, strong facilitator and Scrum Master for recent ExpressPath software release. Facilitator of daily Scrum meetings for Planning, Scheduling, Execution, QA and UAT Testing, training and Software release.
• Assist with go-to-market planning and communications of software delivery
• Track schedule using Microsoft Project and manage project within SharePoint
• Take the project from original concept to final implementation using SDLC
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports for all business resources and end users
• Key project lead for assigned projects working closely with the Senior Project Manager and department contact lead.
• Organizes and facilitates online meeting via Microsoft Live Meeting /Tel-con.

Environment: .NET, J2EE, Big Data, SAP PP, JIRA, Dev Ops, ARIBA, NOSQL, MVM, MSO365, Python, SAP, Matlab, Data warehouse, Asset allocation, Risk Reporting, Windows, Web sphere App Server, Mainframe, Midrange, infrastructure, Hardware, Networking, Tera Data, Microsoft Team Foundation Server (TFS), Microsoft SharePoint, PLC - Project Life Cycle Methodology, Software Project Lifecycle Management, MS Project, Project Methodology, SLA, Metrics, Conflict Management, Hyperion Planning, Cloud Applications, Sun Solaris, Linux OS, Security, Data Migration, ecommerce, Clarity, Sales Force .

Confidential, Grand Rapids, MI

Project Manager

Responsibilities:

• Requirement gathering, Business analysis and change management .
• Responsible for gathering requirements, design, development, testing and production support.
• Developed Mapping by using various transformations to suit the business user requirements and business rules to load and eliminate un required data from, SQL server 2008 and Parallel Data Warehouse.
• Mobile - Create plans for creation of a mobile presence for the company, across multiple mobile platforms, and enable Mobil Workforce Management. Transition web environment to a new multi-device solution with complimentary capabilities. Empower field workforce and customers both with cross-platform mobile applications and technology. Mobile Cloud Services, integrated with Order Management System (OMS), ERPand BCM. Defined mobile application needs, which included applications with the same corporate branding, look and feel. Drive Mobile Development Business Integration. As mobile application use rose, customer satisfaction, and JD Power scores, rose equally. Call center interactions decreased proportionally. Field response and resolution increased with service chain optimization.
• Data Model Design - Logical (Star Schema, Snowflake Schema) and Physical Data models for ETL Implementation Involved in the design / update of Data marts
• Source system analysis -source to target mapping Business Intelligence / OLAP tools - Business Objects.
• Creating procedures, package and SQL using Oracle DB, Informix.
• Create dashboard solutions to provide key BI and Analytics capabilities using Tableau
• Design and develop intuitive dashboard for data visualization of various organizational metrics and presentation to the stakeholders using industries standards and best practice
• Create visualization that includes advance chart types like Histogram, Box plots, Waterfall charts, Bump charts, Bar in bar chart, etc
• Big Data and Hadoop frame work (Cloudera), No SQL, HBase, Pig, Hive, Mongo DB ETL tools like Informatica, Datastage, Warehouse builder and OLAP tools like Cognos, oracle Discoverer.
• Designed and developed standard reports that are scheduled to run on daily, weekly and Monthly basis.

Environment: .NET, J2EE, JIRA, AEM, Web sphere App Server, Dev Ops, MVM, SAP BPC, ARIBA, Data warehouse, Mainframe and Midrange, Hardware, Networking, Infrastructure, Microsoft Team Foundation Server (TFS), Microsoft SharePoint, PLC - Project Life Cycle Methodology, Software Project Lifecycle Management, MS Project, Project Methodology, Conflict Management, Hyperion Planning, Cloud Applications, Security, Data Migration, ecommerce, Clarity .

Confidential, St. Louis, MO

Project Engineer

Responsibilities:

• Responsible for planning, design management, coordination, development of RFP’s for design/construction, bidding, close-out and management of various delivery systems in connection with multiple scattered campus expansions.
• Coordinated all planning activities with Clinical Engineering, IT/IS, TeleCom, Interiors/FFE, (ILS) Interim Life Safety, development of PMP (Project Management Plan), etc.
• Established and managed design scope and consultants. Establish project delivery method.
• Established and managed Owner’s project budget incl. design, construction cost, Owner directs and project contingency.
• Coordinated project thru close-out EA (Expense Authorization) and cost reconciliation.
• Collaborated with hospital presidents/department heads/end-users as Owner’s Representative thru planning and project delivery.
• Served as a member of the Planning Design and Construction Sr. Management team, responsible for placing over $300 million of design and construction annually.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Responsible for facilitating the resolution of severity 1 and 2 incidents with high business or financial impact, including determining outage revenue, number of users, business production and functions. Using Oracle database programs to manage and assure that incidents are owned, tracked, and monitored.
• Manage status of outages of the Oracle databases in a timely manner to the business and the Senior IT management after assessing the impact using Primavera
• Coordinated IT, Incident Management & Helpdesk to manage speedy resolution of High Severity outages causing tremendous financial impact relating to, Citi mortgage, Auto, and Student Loans).
• Responsible for assisting in creating the monthly deck, analyzing monthly outages using pivot charts and pivot tables by line of business in Excel and Team Play.
• Served as the primary liaison with the end user departments, and gathered and documented end user business and system requirements from key departmental resources.
• Analyzed all outages / incidents, track, and handle the ownership and accuracy of data input.
• Assigned root cause analysis of Oracle databases to responsible teams using Team Play.
• Coordinated and led meetings between the end user department representatives and the technical team representatives.
• Ensure all requirements were met and to ensure the system performed as expected.

Environment: Primavera Team Play, MS Office, Data warehouse, CRM, ARIBA, MS Outlook, Mainframe, SOX, SOC2, Hyperion Planning and midrange, Wealth Management, Broker dealer, Clarity, SAP BPC.

Confidential - Jackson, MI

Project Manager

Responsibilities:

• Facilitate daily Scrum Ceremonies to ensure task and project requirements are on track.
• Managed two consulting services program practices and custom application development project. The practices doubled in size within a year. Managed high-volume practices ( eCommerce Application development and deployments and Messaging and Collaboration.) Performed hiring and HR, practice improvement, staff training, staff utilization and assignments, budget management, and invoicing. Setup engagements.
• Ability to generate 4-week ahead schedule and also weekly reports of schedule and budget and resource capacity.
• Able to plan, track and mitigate risks using primavera so that projects were completed on time and within budget and maintained the scope.
• In some projects, we were overfunded, so by scraping funds process, returned the funds to the sponsors to utilize it for other projects as needed.
• Leads in implementing/applying standard processes for scope/change management, risk management, issue management, quality assurance, estimate variances and project communications.
• Provide regular project progress status to all stakeholders.
• Manages all projects, tracks time allocations and resource usage; build and deliver SDLC artifacts.
• Communicate to all stakeholders on a timely basis (may include Senior or Executive Level Management).
• Builds and maintains high performance teams through own actions and direction provided to others.
• Participate and contribute to CAB meetings.

Environment: Microsoft Project, Excel, Timberline, CRM, MS Office, MS Outlook, Hyperion, SAP

Confidential - St. Louis, MO

Project Manager

Responsibilities:

• Involved in the Project Planning, Schedule/Effort Tracking, Delivery Management, Risk Analysis / Tracking & Project Closure
• Team management for onsite, offshore model teams including mentoring, performance tracking and technical support.
• Quality Assurance & Compliance throughout the project lifecycle including tracking and reporting of project metrics to senior management Managed resource ramp up/down planning during the project.
• Involved in the ETL process with offshore team for exporting the data from the legacy systems using Informatica
• Performed Source to Target mappings for data elements
• Analyzed and provided gap analysis of conceptual, logical and physical data warehouse.
• Responsible for cost tracking program directly related to managing capital project of over sixty million dollars.
• Supported management and engineering professionals by maintaining records for Procurement Project Management using Excel, Access, and MS Project.
• Assisted with all construction management concepts of budgeting, forecasting, and timelines.
• Maintained Labor and Expense Records directly related to Specific PBG Plant Projects.
• Provided strong emphasis on Vendor Communication and resolving complicated issues.
• Responsible for maintaining plant timelines.
• Created and maintained the Project Work Plans using Primavera.
• Prepared regular Status Reports using Excel spread sheets/ charts and communicated those to upper management.

Environment: MS Outlook, MS Office, MS Project, SAP, Kalido DIW, CRM, Kalido MDM, Informatica, Fast Radar, Oracle 10g, Wealth Management, Broker Dealer.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Served as Engineer Project Administrator under the direction of the Manager of Plant Engineering and Facility Supervisor, to enter and track the work orders using Computerized Maintenance Management Software (CMMS).
• Provided support for engineers on “in-plant projects” using Proteus, MS Project, Access, MS Office, MS Outlook.
• Implemented and provided Standard Operating Procedure (SOP) Training Coordinator for Engineering and Maintenance Departments with FDA Requirements for Biopharmaceutical drug industry.
• Assisted Customers with maintenance issues and cGMP standard compliance for Food and Drug Administration and Nuclear Regulatory Commission regulated equipment.
• Worked with Human Resource (HR) to maintain confidential employee personal records using KRONOS integrated HR software.
• Responsible for various levels of administrative decisions in accordance with company policies and Director of Operation guidelines in FDA and Privacy issues.
• Interacted with the maintenance, engineering, quality control and assurance, safety, and production groups to provide service maintenance for radioactive equipment in compliance with SOP’s and cGMP standards.

Environment: MS Project, Primavera TeamPlay, SAP, CRM and Rational Clear Quest