SUMMARY:

• To find a position with a corporation that utilizes my extensive technical and management knowledge while allowing me to grow and expand my diverse work experience into new areas.

TECHNICAL SKILLS:

• Expertise in varied project management methodologies including but not limited to Project Management Professional ( PMP), Information Technology Infrastructure Library ( ITIL), Lean Six Sigma, Systems Development Life Cycle (SDLC), Waterfall and AGILE.
• Management Programs/Project with numerous direct reports including project managers, solution architects, application developers, Database administrators, hardware technicians, business analysts, and help desk personnel to develop solutions that assist customers in solving complex business problems.
• Able to communicate with personnel from entry to C level with ease and professionalism.
• Management of sales and marketing personnel working accounts in a Business to Business and a Business to Consumer marketplace.
• Multiple project management tools required for scope definition, requirements gathering, testing/validation, metrics/reporting and key milestones.
• Recruiting, training, procurement, planning, RFP/RFI prep and response.
• Coordinate & manage cross functional teams including contractors onsite and remote, vendors, union and non union labor working in all disciplines and stages of the project.
• Project Management of complex projects including: SDLC; Database upgrades, migrations and deployments; major and minor IMAC of desktop workstations, servers and datacenters; application development; network planning and installation; helpdesk deployment and management; site survey and analysis; cable and wiring installation and planning.
• IT Security including physical, networks, data, inter/intranets, security reviews and repairs as well as security process alignment. Specializing in PCI, PII and HIPPA Data types.
• Management of ERP solution developments and deployments in Oracle, JD Edwards, SAP and PeopleSoft.
• Expertise implementing and running major change and incident systems including Clarify, Remedy, HP Open - view, ServiceNow and Siebel
• Operating system expertise with Windows 8 and below, RedHat, AIX, Mac OS, UNIX, and Sun Solaris.
• Support and installation of both LAN and WAN based networks including cabling diagrams and component placement using copper, fiber and Cisco components.
• Expertise in the configuration, installation and support phases of the market leading e-mail packages including Microsoft Outlook/Exchange, Lotus CC-Mail and Lotus Notes/Domino and Novell GroupWise.
• Configuration and implementation experience with the following Workflow applications; SharePoint; Concentus; WorkBridge; MetaExpress; Lotus Notes; Xerox DocuShare.

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

• Basic project management in the Cisco PMO Office servicing the Bank of America Retail Line of Business (RLB).
• Requirements gathering, budget and schedule creations based on Bank employee submitted bid requests.
• Full lifecycle project management from inception to closure.

Senior Program Manager Enterprise Data Management

Confidential

• Creating a program roadmap for a 5 year vision of Data management and its integration points within the enterprise.
• Worked toward creating a fully vested program within the enterprise including but not limited to engagement procedures, full project integration, full SDLC integration, planning and support, and the building of DataMart’s to ease the retrieval of information.
• Defining a vision for future uses and integration points for data management for a “Roadshow” approach to getting new systems integrated into the Data Warehouse.
• Assisting with the planning and integration of the SAS data sets for reporting post migration into the Data Warehouse.
• Assisting 2 Project managers as direct reports with project/program management of initiatives within the Data Management space.

Confidential

Senior Project/Program Manager

• General Program/Project management consulting work for project based assignments.
• SDLC for the deployment of multiple proprietary platforms.
• Requirements gathering, definition, validation and design of software driven solutions.
• Creation of multiple documents that contain all of the business requirements, team lists, scope and the major project milestones.

Confidential

Senior Project/Program Manager

• General Program/Project management consulting work for project based assignments.
• Worked as a Project business analyst for the second phase of a multi phase datacenter migration for Ascend Learning.
• Meeting with the client on a daily basis to gather all pertinent information to complete the “Project Definition Briefs.”
• Gathering of all business requirements based on the applications to be migrated from the Ascend Datacenter to the CBTS managed datacenter model.
• Creation of multiple documents that contain all of the business requirements, team lists, scope and the major project milestones.

Confidential

Senior Infrastructure Project Manager

• Managed programs and projects with physical and virtual infrastructure components, storage and databases with local and international outsourced resources.
• Large scale multi division, site and country project for the deployment corporate wide initiative to merge all financials through Oracle. Separate projects for Oracle EBS, Oracle PPM, Oracle BRM and Oracle Financial Applications.
• Full development lifecycle project management from inception to project closure including in corporation of vendor project plans and management.
• Projects including but not limited to new product development, virtualizations, application installation, configuration and development, ERP, security, sales and marketing, e-Commerce, database and web technologies.
• Management of project budgets up to up to 50 Million dollars.
• Created and administrated the Architecture Review Board (ARB) used to ensure Confidential standards on architecture, security & enterprise data management are understood and implemented on every project.
• Created, Maintained and utilized the Confidential Infrastructure costing model. Used to validate and capture the costing on projects.
• Created, Maintained and utilized the Confidential Server Build Process (SBP). Captures the entire build process in a single spread sheet to ensure proper structure of all the builds, capture of vital project information, adherence to standards and corporate naming convention.
• Created much of the Confidential IT support documentation that is used to define processes’, standards and corporate mandates.
• Equipment and capacity procurement from designated and approved vendors via online quoting and Oracle Financials program.

Environment: /Tools: Project management, Finance, Costing, Process engineering, Standards/Process definition and adherence, Procurement, Contract negotiation, Security, Risk/Change Management, SharePoint, Microsoft Project server, Microsoft Visio, Lombardi, ITIL, PMI, VDI, VMware, PCI Security standards, Disaster Recovery, Oracle ERP, Microsoft SQL, Windows server, AIX, Red-Hat, Sterling, Salesforce.com Ascendum

Project/Program Management Consultant

Confidential, Plymouth Michigan

• Program to extract Confidential from the Unisys Corporation making it a stand-alone company.
• Create a new datacenter with new an independent infrastructure including Active Directory, Exchange, and SharePoint and migrate existing data to new environment. All to be ties into the site and existing datacenter via VPN connectivity
• Replacing 148 specialized applications with an integrated suite of 5 including Salesforce.com, Solarsoft, Servergistics, Four51, and Boomi
• Infrastructure including but not limited to Datacenter, Telco, Connectivity, Helpdesk/Support, Database, Security, facilities, Procurement, and Virtual users.
• Full Project Lifecycle from Definition to go-live including in corporation of vendor project plans and management.
• Project Management to major milestones, deliverables, timeline and financial management via contractual deadlines each with financial consequences.
• Scope of the program was to create a new complete IT department Infrastructure, Support, and management.

Environment: /Tools: Project management, Process engineering, Contract negotiation, Procurement, Costing, SharePoint, Microsoft Project, Microsoft Visio, ITIL, PMI, Oracle EBS/Financials, Microsoft SQL, Windows 2003, Windows server, Microsoft office, Salesforce.com, Solarsoft, Servergistics, Four51, and Boomi

Project/Program Management Consultant

Confidential

• Working multiple projects/programs up to 15 at one time.
• Infrastructure, database, web applications, security, disaster recovery, cabling, procurement, design, ERP Systems, E-Commerce, physical security, data integrity, inter/intranet security.
• Interaction with personnel from GE from the entry level to the CIO level.
• Use of complex project Management methodologies such as ITIL, Six Sigma and PMI to further define processes as well as design methodologies with which to manage a myriad of projects.
• US based as well as International projects services delivery.
• Training new project managers.
• Datacenter supply, management and design.
• Physical and virtual environments.
• Six Sigma certification in GE methodologies
• Customer satisfaction & expectation management.
• Project scope, architecture review, finance, costing, delivery, infrastructure, storage, financial review,
• Full project lifecycle

Environment: /Tools: Project management, Process engineering, Procurement, Costing, International Sourcing, ITIL, PMI, Six Sigma, Citrix, .Peoplesoft, Cognos, Documentum, NT, SUN, Reverse Proxy, NAS, SAN, SAP, Oracle, Solaris, Windows 2003, HPSD, MySQL, Informatica, Documentum, Weblogic, Java, Cognos, Appworks, Windows serve, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

Siemens Business Services

Confidential

• Costing solutions for major corporate clients via an integrated costing model for all service rendered by Siemens including Deskside support, helpdesk, procurement, server hosting, datacenter management, project management,
• Desktop solution sales.
• Creating statements of work as well as answering RFP/RFI’s.
• Scoping, pricing and creating a delivery model that would be used by the transitions team to launch each project.
• Process Analyst.
• ITIL Process Analyst responsible for the reengineering of the Helpdesk to meet ITIL standards.
• Created a continuous improvement process for Siemens’s to meet deadlines and SLA’s using training, improved process and quality agents.
• External client Process-reengineering work included: SAP, ERP, ITIL, Citrix, and Project management.
• Change Management for projects to reduce scope creep. .
• Interworking with diverse groups like KMS, IMC, CMC, Networking, Data center, and the PMO to integrate services and create and maintain viable process to support the project.
• Central point of Contact for the PMO and customer into the helpdesk for escalations and problem resolution
• Subject Matter Expert (SME) for Court Management Systems (CMS) including Sustain and CC Maximums.
• Initial and ongoing training for the agents that take the calls to insure quality service for all support; ITIL Process Analyst.

Environment: /Tools: Helpdesk, Project management, Process engineering, ITIL, MCSE, Citrix, SAP, Pervasive SQL, Windows, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

Confidential

Project/Program Management Consultant

• Site lead for the Procter & Gambles General offices Tower team managing a group of 15+ technicians.
• E-Commerce web site and maintenance
• RFP/RFI Response Project Manager
• Direct reports from 2 to 150 from clerical to senior project managers.
• Microsoft SQL 7 DB administrator.
• Lotus e-commerce software release 1.0
• Mass Hardware deployments over 5000 units
• Infrastructure Analysis.
• Configuration management overseeing the installation of operating systems, hardware, software configuration and installation
• Cabling sites ranged from 5 to5000 individual drops, Digital, Analog and electrical. Included a site survey, location of drops, and verification of installation including after install support and repair.
• Database creation for tracking of assets from delivery through installation or recovery.
• Created a customized order tracking system with backend integration for external proprietary systems.
• Site Surveys with full infrastructure analysis including cabling, Telecom, VOIP capability, Digital, Analog,
• Management of personnel from different vendors, reporting companies, union and non-union labor, trade craftsman and construction.
• Development of a self-reimaging system to aid in recovery and minimize downtime to systems in the field.
• Healthcare support, PC deployment, service, custom hardware integration, Document processing and custom applications.
• Use and understanding of cabling standards. OSHA Standards, Union Standards
• Construction of a new Datacenter from the ground up including construction, cabling, office layout, move-in a continued support and integration.
• CC-mail to Lotus notes conversion
• Lotus notes to Exchange conversation.
• IVR Platforms and hosting for a new process at P&G
• Installation and configuration of Electronic bar code readers.

Environment: /Tools: Project management/coordination. Program management, Microsoft SQL7, Windows NT 4, Application development, web development/integration, networking, Lotus Notes 4.6, Lotus Commerce software (Legacy) Windows NT 4.0, Networking, Imaging, software, hardware support, break fix, Help Desk, Asset management, Retail deployment, procurement asset tracking, database management, Citrix, Windows 2000 server, Exchange 2000, Windows NT server, Windows 3.11 and 95 systems, Novell 4.0 and 5.0 server, Microsoft office, Apple OS, Microsoft project, Microsoft Visio

Confidential

PC/LAN Support Specialist

• Clean-up/Swat team position in high energy-high productivity environment.
• Assignment to augment current staffs and clean up backlog and critical call to allow for training of new permanent staff.

Environment: /Tools: Software and Hardware Installations and configurations.

Confidential

Computer/Server Configuration Lead Technician

• Complex repair, diagnostics, and configurations of single and multiple user systems, PC’s and Servers.
• Software and Hardware Installations and configurations.
• Software used Windows 3.0-95, Windows NT 3.51and 4.0, Microsoft Office, All Lotus products.
• Supported 2500+ different applications software for business and personal use.
• Installation of CD-ROM’s, Sound and Video cards, Modems, network cards, CPU’s, Memory, and drives.

Environment: /Tools: Lead Tech config center.