SUMMARY:

• Over 15 Years of Experience in Project and Program Management Positions within Corporate and Government; Proven Ability to Manage Multiple Projects Concurrently, Unify Efforts Among Business Owner, Marketing and IT/Healthcare Teams to Achieve Business Development Goals
• Focused, dedicated, and highly motivated professional with a proven track record of success in project management deliverables, supporting projects and programs, including scope management, quality management, resource management, schedule management, communications management, conflict management and third - party partner contract management.
• Skilled in building a vision for project success and executing strategies that generate quantifiable results.
• Hands-on approach to team leadership and direction; excellent communicator and relationship builder. Align business processes effectively with leading-edge technologies; build teams and organize meetings to achieve buy-in on key directives.
• Demonstrated ability to partner with customers to achieve their goals while advancing business opportunities.

CORE KNOWLEDGE AND SKILL AREAS:

• IT Project Management
• Project Lifecycle Coordination and Management
• Client Relationship Management
• Vendor Management
• Geographically Dispersed Team Management
• Complex Product Sales Planning/ Execution
• Customer Needs Assessment and Fulfilment
• Team Training, Mentoring and Evaluation
• Senior Executive Consultations/ Collaborations
• Technology-Business Analysis and Synergy
• SDLC Management - Agile, Waterfall, RAD
• COTS Implementation
• EMR Processes
• Medicare & Medicaid Claims Processing
• CMMI - DEV v1.3 Process Improvement
• Healthcare Reform
• Customer Service and Retention Improvement
• Project Cost Management
• Systems Integration & Data Migration
• Federal & State Government GWACs
• GSA, ECSIII, Connections Contracting Vehicles
• HIPAA Compliance
• Healthcare IT Domain

PROFESSIONAL EXPERIENCE:

SR. IT PROJECT MANAGER

Confidential, Glen Burnie, MD

Responsibilities:

• Managing Enterprise wide rollout of OnBase Document Management System to implement day forward scanning, workflow with documents scanned at the point of entry. Leading the team of 25+ resources, one vendor with a budget of $5 Million.
• To protect member privacy, implemented Protenus, an Artificial Intelligence platform which is bolted on to Confidential Claims System to provide additional auditing capabilities for the compliance team. Managed one vendor, 10+ resources with half million-dollar budget.
• Built complex Data Mart for data coming from 15+ sources, 20+ programs/initiatives and 125+ KPIs analytics delivered through Confidential dashboards. One vendor with 15+ consultants and 40+ resources on the project team with over $4M dollar budget.
• Managed 10+ resources on the project providing reports and extracts to support member growth for Confidential in partnership with Signature Partners in Northern Virginia.
• Three vendors, 20+ resources for PBX technology refresh and replace call centre’s audio and video recording, dashboard and speech analytics module implementation.
• Renegotiated terms of the contract with the existing vendor for Data Mart project with the vendor to convert Time and Material (T&M) to fixed price milestone-based contract.
• Created new project deliverable templates, process improvements worth over $120K, standardized SharePoint project site to support PMO

SR. PROGRAM MANAGER

Confidential, Washington, DC

Responsibilities:

• Wrote full blown RFP along with detailed business requirements, worked with Contracting Officer to solicit full and open requisition; Led evaluation team to review multiple technical proposals and awarded a new multi-million dollars IT contract within two months of starting
• Led team of business analysts, solution architects, software developers, database administrators, testers to successfully complete turnkey implementation of the FAMCare COTS product within a record 11 months
• Completed project within tight budget constraints, negotiated with vendor and saved the customer valuable tax dollars
• Managed internal projects improving project planning, resource management, and time billing using MS Project, SharePoint
• Co-ordinated over 25+ training sessions for over 400 end users spread across 30+ non-profit organizations with diverse skill sets in less than a month

SR. PROGRAM MANAGER AND SOLUTION ARCHITECT

Confidential, Washington, DC

Responsibilities:

• Key Personnel in winning & managing this $200M contract and multiple task orders. Consistently met documented deadlines and objectives, supporting teams and processes, directly attributing to customer satisfaction and 100% Task Order Renewals and 25% increase in revenue due to incremental sales and expansion over just a one-year period. Effectively managed offshore development teams and consistently met stringent deadlines. Authored this and many other technical proposals, statement of work (SOW) documents to procure third party services through solution partners and assisted senior management with pricing.
• Successfully managed cross functional offshore team of more than 15 including designers, programmers, business analysts, testers, system integrators, and collaborated efforts in software development using agile scrum methodology.
• Key Personnel in winning and managing this $200M contract and multiple task orders. Consistently met documented deadlines and objectives, supporting teams and processes, directly attributing to customer satisfaction, 100% Task Order Renewals and 25% increase in revenue due to incremental sales and expansion over a one-year period. Recognized for high-quality deliverables that exceeded timeline and budgetary targets
• Orchestrated solution for a multifaceted Task Orders (TOs) driven contract to deliver unique customized solution; created ISO processes, with no discrepancies or infractions noted during the audits.
• Multi-tasked and managed 4 complex TOs from different Regions of VHA with weekly engagements; bid/ no-bid new opportunities; authored responses to multiple RFPs, RFIs etc. concurrently while maintaining excellent client-service levels and timelines.

PROJECT MANAGER

Confidential

Responsibilities:

• Revived this ailing program from negative Gross Margins to break-even point within record time of 6 months; effective cost control and motivated the team which lead to profitability
• Effectively managed client relationship and improved satisfaction lead to save the project from contract default and healthy client relationship
• Timely delivered web portal customization using waterfall methodology by controlling scope creep and financials budget overflows
• Built and trained new staff to provide 24/7 after sales support and help desk
• Led sales team to develop marketing strategies, leverage existing relationships and increase in 15-25% YOY sales for three consecutive years.

PROJECT MANAGER

Confidential, ROCKVILLE, MD

Responsibilities:

• Initiated proof of concept project and later was awarded as full project with installation, configuration and commissioning of Confidential ’s innovative Mobile Device Management (MDM) solution for complete mobile device life cycle management at Confidential .
• Enabled Confidential to monitor and manage their BlackBerrys, iPhones, and Android devices seamlessly using the single software platform.
• Used Project Management Governance principles and worked directly with Confidential ’s COR and received commendation letter for paying attention to details and providing superior services.