TECHNICAL SKILLS:

• Vendor Management
• ITIL Processes
• LAN/WAN Deployment
• H/W rollout/Implementations
• Infrastructure upgrades
• Security Management
• Mergers/ Acquisitions
• PMO and ePMO Development
• Agile/Scrum Framework
• Consulting Engagements
• SAN/NAS Upgrades
• DR Builds/Implementations
• PMLC Methodologies
• Waterfall
• AGILE
• SDLC
• PMBOK
• PCI Compliance
• BPM
• Communications Planning
• Data Center Migration/Consolidation
• MS Project Server
• Global& Virtual Team Leadership
• Interpersonal Communications
• Service & Ops Delivery

PROFESSIONAL EXPERIENCE:

Confidential, Rowlett, Texas

Owner/Manager

• Managing 3 ecommerce hosting websites focusing on retail and service venue products
• Boosting Search engine optimization, utilizing open source framework to customize CMS for business needs.
• Increase productivity with features and tools like DEV, Stage and PROD environments, SSH and GIT Integration.
• Configure Hosting site with real - time threat detection and encryption technology.

Confidential, Dallas, Texas

Project Manager

• Managed scope for End User Computing Services projects
• Managed the installation of Endpoint Security for Network and Mobile devices (BYOB) to increase stability from threats and attacks at entry points
• Management of product builds and releases of Hyper-V based services, Citrix, Exchange and Managed LAN services.
• Negotiated SOW and knowledge transfer to a NAFTA region service desk team and Training for new service desk tools
• Project initiation, planning, scheduling, executing, controlling and proper closing.

Confidential, Dallas, Texas

Security Project Manager

• Manage the security hardening initiative for Data Center services, Internet, Retail/POS/PCI devices as well as implementing computer software and hardware security solutions
• Define scope, MS Project schedule, plan approach, and LOE to support the project and its team members
• Manage work plan, budget, resources, processes and monitor progress of project initiatives
• Communicate health and progression of projects to Exec. Leadership team and stakeholders via dashboards, presentations and weekly meetings
• Manage and coordinate with IT and Business operational teams to leverage decision making solutions
• Collaborate with business operations to track and report project summary, dashboards, issues and mitigate risk
• Partner with vendor to perform security penetration test across business retail environment
• Effectively single point of contact for all project negotiations and communications with vendors, partners and change management processes
• Use of hybrid Agile and Waterfall principals to define, design, develop and deploy integrated processes
• Ensure completion of several work-stream implementations and production releases within specified timeframes with verification and validation

Confidential, Dallas, Texas

Technical Project Consultant

• Created scope, developed and designed the project plan for the OS conversion of 600 laptops to Windows 8.
• Prepared test procedures and documented UAT test cases. Also developed training documentation.
• Acted as liaise with business suppliers and stakeholders to ensure all necessary requirements were met.
• Managed the installation of new network routers, switches and wireless access points at three new school facilities.

Confidential, Dallas, Texas

Project Manager

• Managed the process and ensured the delivery of a large multimillion-dollar initiative to refresh the primary and secondary data centers along with (14) remote sites by installing new server and storage network hardware.
• Implementation of Dell PowerEdge Servers, Installation of Cisco 3550 & 3560 series switches and NetApp SAN storage devices in data centers and remote sites.
• Design of new LAN/WAN circuits to connect to new DR Network
• Managed the server P2V migrations (physical to virtual) and V2V migrations (VM Ware to Hyper-V platform).
• Managed the high availability solution for Lotus Notes messaging system by implementing new parallel Hyper-V Clusters with redundancy and Cluster failover
• Performed Security Hardening Assessment of new Hyper-V environment, Windows OS, Servers and Desktops
• Managed the SharePoint Assessment for remediation and new SP Farm Builds
• Managed the system/windows and anti-virus patching for new Virtual environments

Confidential, Plano Texas, Texas

Sr. Project Manager / Remote

• Define program roadmaps and prioritized the master schedule in MS Project for multiple project managers domestic and off shore.
• This project was a network/switch refresh of all the American Airline Airport facilities, domestic and offshore by replacing over 2500 Cisco switches with Confidential / 3Com core and distribution switches.
• Act as single point of accountability for assigned programs and projects
• Create executive communication plans (to SVP/President level in IT and Business)
• Ensure that project objectives, schedules and financials align with programs
• Ensure that project objectives are clearly defined, tracked and executed
• Ensure that ROI is clearly defined and tracked
• Ensure that programs and projects do not deviate from agreed architectural direction and business objectives
• Co-ordinate schedules and deliveries across multiple development teams
• Manage and track budgets across multiple teams
• Maintain clear and constant communication with team, with peers, with management and with executives
• Maintain all project documents with full change control and audit ability
• As Sr. Project Manager - responsibilities are to implement a Network LAN Refresh of Multi Switches and Routers for American Airlines at several of their offshore Airport sites in CLA (Central & Latin America) also EURPAC (Europe). Working closely with FTE’s defining workflow process, meeting milestones, managing the night of switch cutover, decommissioning of legacy equipment and verifying production evaluation.

Confidential, Plano/Dallas, TX

Project Manager

• Define the project scope, create WBS, manage risk, issues and communications, and manage production releases, documentation and quality assurance for multiple Infrastructure Projects.
• Projects were 2008/AD consolidations, SharePoint and Exchange 2010 initiatives, OCS Lync Upgrade, DEV/TEST physical to virtual environment, SCOM Infrastructure, VM Ware Infrastructure- PROD, etc…
• Successfully managed the PMO processes for FedEx International OpCo’s (Korea and Japan’s) New POS Implementations.
• Also managed the day to day change management process for the Systems Engineering Team.

Confidential, Dallas, TX

Technical Consultant (On Call Consultant for several years)

• Technical consultant; responsibilities are network support, server support (housekeeping maintenance, application loads, drive mappings, data restores, system updates).
• Desk-side support duties are (client loads, drive mapping, add-ons, and configurations).
• Configure McAfee EPO security tools.
• Served as project manager on two initiatives.
• Organized the plan for implementation of two DSL networks with a Windows 2003 server platform. One project consisted of a 10-member staff. Both project budgets were estimated at a cost of $200,000.

Confidential, Plano/Dallas, TX

Project Manager

• As a Project Manager conducted meetings with the VP and MD’s of both the business and IT Operations to define the project plans and budgets for new capital funded IT initiatives.
• Utilized PMO and ITIL methodologies and frameworks to create project scopes, timelines and activity decks for staging project phases.
• Effectively chose the core management teams which were also utilized as the Change Management board to ensure positive directions on any system changes.
• Successfully managed very complex initiatives with high exposure and budgets exceeding $1 million. (Funded Projects were: PCI Compliance, Business Continuity Impact Analysis, Network Modernizations and Security - McAfee ePO Solution).
• Responsibilities are the implementation of a new enterprise solution in the Information Security environment.
• Lead the efforts to initiate the new model for engineering McAfee’s ePO Client v3.6.x to over 26,000 nodes in an enterprise-wide venue.
• Includes the International prospective of 11 countries. The McAfee Client was deployed to retail centers, finance, HR and HQ administration departments.
• Leveling a $500,000.00 budget and I utilized internal (full time) FT’s and external resources to develop the management plan, engineer the application for the FedEx environment, stage all phases of objective and initiate task.
• Purchased hardware for the ePO and SQL servers, workstations for testing and negotiate license agreement with premium support.
• Technical planning included engineering the McAfee Client through Custom Integration Services (CIS), Testing and Rework via Quality assurance (QA) and final testing and production setup through the Enterprise Distribution System (ESD).
• Utilize UAT’s from all departments to define any risk when McAfee Client package is interfaced with varies computer Images
• Production Validation, Program Owners approval and Phase reviews will be accessed and conducted throughout the implementation of the project to a successful completion.

Confidential, Houston, TX

Project Engineer

• Responsibilities were to access and make a recommendation of the critical problems with the reporting system at HCCS ( Confidential Services).
• During our analysis found insufficiencies - HCCS had no Business Intelligent Tool to procure the raw data on there ERP Systems.
• Extensively researched the field of business intelligent tools. The top three performers were; Business Objects, The Actuate Enterprise reporting tool, and The Cognos Reporting and analysis tool.
• Considerable testing of there on-line demo’s, very importantly Business Objects offered a zeal to serve and their business white paper cases have proven success in the field of higher education. For phase 2 of the project - My recommendation to HCCS is to have Axesshpere Technologies setup and RFP and perform numerous environment and real-time testing of the prospective BI product tools and to add value in making the right decision for the right reporting tool.

Confidential, Frisco, TX

Security PCI Audit Consultant

• Duties were to identify all PCI Windows and UNIX base platform servers in their AD domains.
• Defined which servers housed selective applications that provided personal data of their clients, such as (SSN, DLIC#, credit card info, etc).
• Verified personal data and used an encryption tool to the data to heighten the measure of security.
• Defined the printers that were utilized for printing reports of the selective data and relocated them to a secured area.

Confidential, Irving, TX

Regional IT and Service Delivery Manager

• Responsibilities included developing and overseeing the implementation of policies and procedures for incident management.
• Strategically outlining the business and technical direction for best operational practices, developing simplicities of ticket flow processes and end user training, integrating definitions for severity levels, escalations and IT Change Control Systems using constructive methodology.
• Other duties in this capacity included setting service standards, defining SLA’s and maintaining productive relationships with Third Party providers such as Dell, Unisys, and McAfee.
• Responsible for an eleven-member Desktop Service’s Organization with operational responsibilities in North and Latin/South America.
• Day to day activities was to ensure the proper working environment of a 2400 Seat environment across seven (7) countries.
• Responsibilities include individual contributor career pathing, training/ equipping the team with daily support needs and management, while motivating the team members through staff reductions.
• Responsibilities include proper maintenance of operating within the service guidelines, rules and procedures.
• Acted as the primary escalation path for critical issues on 24/7 operating systems while monitoring and focusing on impact to customer.
• Organizational task included maintaining, gauging and measuring the effectiveness of hardware and software distribution tools, usage of remote assistance within security guidelines, inventory access management and engineering tools.
• Accountable for ensuring the effectiveness of working within budget restraints on special projects and migration initiatives.

Confidential, Dallas, TX

Regional IT Manager / Project Manager - Infrastructure

• Successfully directed the conversion of over 800 Desktop and new POS application and hardware systems along with the network switches and routers, to the Windows 2003/AD platform.
• Successfully lead a Data Center initiative to relocate over 200 Wintel servers, SAN Storage Arrays, Optical Storage devices, IBM Blades and other related devices such as: PDU’s, KVM’s and network switches and routers from Plano Tex., to 2Bell downtown Dallas.
• Responsible for coordinating the steering committee initiatives on the Active Directory (AD) migration project such as defining and testing GPO standards, identifying the most effective desktop migration tools, establishing the OU naming convention and facilitating the order of deployments for twenty-two regional retail stores.
• Designed the strategy and procedures for the desktop initiative on a major enterprise-wide project (GINI), while converting the Retail Sites to a new and innovated network topology.
• Projects were successfully implemented on time (without system downtime or customer impact and within budget)
• Implemented a computer security solution plan that successfully secured over 800 network computers and POS systems from E-mail, applications and Internet vulnerabilities by systematically utilizing Update Expert and Microsoft’s SUS clients as the push and verification tools.
• This process substantially reduced network computer issues due to virus attacks by over 60% compared to the previous year reported.
• Successfully identified the requirements for high-level/complex projects, prioritizing team accountability and resource allocation. Resulted in smooth transitions complementing a higher level of system and customer productivity.
• Utilized performance analysis tools and internal feedback resources to determine proof of concept in employee’s development.
• Executed DTS security solution plan that provided safeguards of company policies on illegal use of company email, Internet services and non-standard software. Tested, scheduled and deployed monthly system vulnerability patches using network patch tools.