SUMMARY:

• Fifteen Plus years of technology engagement in quality and software test management, initiative implementations and quality methodology development.
• Expert background across the entire testing lifecycle incorporating QA and testing best practices along with Lean Agile/Scrum process implementation.
• Leader of geographically dispersed teams involving QA/Test planning, test creation, budget, environment evaluation and preparation, execution, results analysis and reporting across the full software development SDLC.
• Successfully implemented hundreds of new QA processes while building teams from the ground - up with three different companies.
• Direct accountability to C-level stakeholders for customer-facing technology quality improvement plans. Lean Six Sigma Green Belt Certified.
• Basic knowledge of Automation Frameworks utilizing Selenium Suite of tools across multiple platforms.
• Dynamic, motivated professional with more than 15 years management experience in IT and quality assurance practice
• Highly Skilled Test Delivery in planning, governance, administration, organization, budgeting, recruiting and team development. Demonstrated understanding and implementation of quality assurance regulations, standards, metrics, measurements, processes and guidelines. Skilled in ISO and CMMI evaluation and transition.
• Strong talent development in building and sustaining high performance teams. Fostering a team approach to better achieve organizational objectives, increase productivity and enhance employee morale. Developing, executing, and driving to closure innovative enterprise policies, procedures, and initiatives.
• Excellent interpersonal/communication, management and leadership skills. Demonstrated ability to develop, build, and maintain critical relationships involving clear communication, persuasion and diplomacy
• Proven track record of managing staff, schedules, deadlines from multiple disciplines and coordinating oversight through analysis, design, and development of quality and testing programs

PROFESSIONAL HISTORY:

Confidential, Gainesville, GA

Senior Manager

Responsibilities:

• Reporting to SVP of Technology responsible for establishing a corporate quality assurance practice that promotes customer satisfaction and that positively impacts the financial performance of M3. Defined and implemented quality assurance practices including creation, approval, management and enforcement of SOP’s, SWI’s, and SR’s throughout the M3 enterprise.
• Partnered with M3 leadership to implement Lean/Scrum methodology across entire development lifecycle. Conducted requirement refinement sessions, release and iteration planning, establishing and managing release backlogs, test execution and automation, iteration triage, product demos, and retrospectives. This included Behavior Driven Testing (BDT) or Test Driven Development (TDD) implementation where appropriate.
• Established CI/CD (Continuous Integration/Continuous Delivery) and developed an approach to automate Configuration Management utilizing Microsoft’s Release Management product (Team Foundation Server).
• Established and implemented metrics (process capability, control charts, measurement quality) for monitoring system effectiveness which enables managers to make sound product quality decisions. Highly engaged in Agile/Scrum process in reporting and analysis of effectiveness and improvements. Continuous Integration and Automated Build and Release Management methodologies utilized throughout.
• Enforced strict adherence to Change Control Standard Operating procedures by collaborating with the Project Management office. Performed Root Cause Analysis (RCA) on each issue or failure and rolled CAPA’s into subsequent product releases as well as any standard update that may have been necessary. Performed periodic audits of these and other actions and activities.

Confidential, Atlanta, GA

Senior Manager

Responsibilities:

• Owner of Enterprise Quality Charter and Management System utilizing ISO 9001:2008 and ISO 9004:2009 as implementation guidelines
• Created Enterprise Quality Assurance Standards and Procedures.
• Enterprise Metrics and Measures, providing Quality Health representation for all projects for Global Technology
• Continuous improvement initiative creation, guidance, measurement, and reporting
• Established roadmap for transformational change for standing up a Testing Center of Excellence (CoE) for Confidential .
• QA Thought Leader in transformational program of revolutionizing the Holidex Plus Reservation system, activities include:
• Agile/Scrum QA approach and process leader
• Engaged with offshore management, coordination of two-week sprint deliverables in continuous integration, SOA environment (approx. 30 - 75 personnel, on, near, and offshore)
• Managed multiple vendors in providing testing services in support of integration, end to end, and User Acceptance Testing
• Developed QA integrations between Rally Agile/Scrum, BluePrint (Reqts), and HP tools for test management, requirements traceability, and automation (QTP, LoadRunner)

Confidential, Atlanta, GA

Senior QA Advisory & Lead

Responsibilities:

• Test leader (team of 12) within Quality Assurance and Regulatory Affairs including system implementations of Regulatory Control Systems (RCS) and Global Healthcare Operations (GHOS)
• Performance of regulatory validation for FDA and DEA approved systems according to QA/RA directives
• Strategic planning for overall testing effort for UPS in the above systems
• Management of all test planning, execution, close-out, and lessons learned sessions throughout the project
• Methodology development and improvements across testing enterprise
• Advisor to Enterprise Technology Office regarding HPQC expansion of defect tracking and test management integration
• Regulatory and Compliance System test planning, management, and execution (8-10 member team)
• State of New Hampshire (Healthcare, Medicare / Medicaid)
• Led multiple test teams of on and offshore as well as coordinating day to day performance activities against strategy and tactical goals
• Management of a team of 7 onsite and 28 offshore QA and test personnel involving verification and validation of MMIS (Medicaid Management Information System) for the State of New Hampshire
• Performed advisory role to onsite and offshore testing teams while providing client and State of New Hampshire DHS visibility.
• Performed test execution assistance and reporting to the Confidential and Client executive leadership

Confidential, Atlanta, GA

Senior QA Architect

Responsibilities:

• Reporting directly to the CIO - appointed owner of Confidential ’s Quality Assurance Practice implementation
• Developed an approach to centralize portfolio, program, and project data that enabled executive visibility as well as real time actionable capability
• QA Manager of Oracle 11i HRMS implementation and integration
• Full Lifecycle: Developed lifecycle entry/exit criteria, metrics management and reporting, and ensured adherence
• Technology: Selected HP/Mercury Quality Center and QTP (Quick Test Pro) as essential QA tools for requirements and test management and utilized extensively
• Data Management: Performed data quality exercise iterations including data normalization, data standardization, data cleansing, data conversion and rework approaches
• Managed a team of 5-7 Senior Consultants within the QA practice

Confidential, Atlanta, GA

Senior QA Consultant

Responsibilities:

• Provided QA management leadership for telecom provider for the transition of 90% of all software testing to offshore personnel
• Lead a team of (10) entry level to senior quality engineers across multiple locations (Atlanta, Pasadena, San Jose, India (40 offshore)
• Provided software test planning, test execution, process improvement, and transitioning internal application knowledge to offshore vendors
• Championed test environment standardization and lockdown of all test assets and processes including metric generation, improvement, and reporting

Confidential, Chicago, IL

Quality Assurance Architect

Responsibilities:

• Provided pre and post-sales support, including implementation of quality/test environments for the Confidential Application Reliability Solution (CARS).
• Pre sales included full presentations and demonstrations of all CARS integrated products to C-Level executives.
• Provided advisory leadership for software development process evaluation. This includes providing analysis and recommendations to organizations that have implemented various lifecycle tools or processes to gain added value.
• Performed scope analysis of customer’s current software development lifecycle and business objectives
• Developed capability workflows aligning with Confidential ’s Quality Point Test Methodology
• Developed Statements of Work which established the scope of the project earmarked for the solution, the schedule, definition of the context, description of tasks, activities, and deliverables as well as identifying roles and responsibilities of all parties
• Created frameworks for quality by creating repeatable testing processes to meet the customer’s quality targets
• Sustained and strengthened customer relationships to further Confidential ’s trust in the respective industries

Confidential, Atlanta, GA

QA Architect

Responsibilities:

• Key leader in Project Management Office in the establishment and implementation of full lifecycle development processes within multiple financial industries
• Risk determination, evaluation, and mitigation activities at all levels of the project
• Lead all quality and testing initiatives as they were developed and rolled out both to internal senior management and client project managers nationwide
• Advisor to 25+ teams (approx. 140 people) across the Harland company’s various locations