PROFILE:

• Exceptional ability to identify pain points and deliver data - driven, innovative solutions to complex projects.
• Coordinates work streams and product design across all stages of the development, delivery, and implementation of complex software and infrastructure projects.
• Principal customer and stakeholder interface.
• Communicates effectively between customers and technical contributors to translate business needs into technical solutions.
• Adapts to new project environments quickly. Brings passion and energy to any professional challenge.
• PMI/CAPM/PMP - trained.
• Diverse background in custom SaaS web applications development, electrical engineering, e-commerce application engineering, marketing, website development and database management.
• Manages on-site staff and remote delivery/development teams.
• Unique ability to understand business problems and communication styles while translating those into technical solutions with documentation designed to be understood by development teams and technical staff.

SKILL:

• Vision, Strategy, & Execution Agile/SCRUM Project Management Business Analysis
• Product/Project Documentation Requirements Gathering Story building
• Budget and Timeline Management Conflict Resolution Customer Relationship Management
• Process Mapping Process Organization and Communication PMO Coordination Tools
• Waterfall Project Management Stakeholder Management Database Administration
• Java Script, SQL, CoAP, PHP, html5, CSS, Java, AJAX
• MSProject, Adobe Creative Suite, MySQL, JIRA, Wrike, MS Office, Hubspot, Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Business Analyst and Project Manager, Software Development Consultant

Responsibilities:

• Consulting firm providing a variety of services to Small to Medium sized businesses.
• Sourced clients, and provided Business Analysis, Development, and Project Management services to create enterprise level software systems to fulfill complex business needs.
• Led business analysis, design, and ongoing project management for multiple phases of a SaaS Salon Management system.
• Desktop ERP System
• Appointment Management with automated, intelligent appointment scheduling.
• Payment Processing
• Inventory Management System iOS/Android Sales Application
• Simplified CRM for Stylist
• Front Desk/Stylist Communication system
• Customer Facing iPad Application
• Customer Check in and Processing
• Customer Facing Web Portal
• Allowing customers to book and confirm appointments online.
• Management Application
• Staff Management
• Database and Report Management
• SQL Database Services
• $120,000 Budget
• 4 Developers, 1 Designer
• 9 Month Project
• Generated documentation for all Software Development Projects, including
• Software Requirements Specification
• Software Development Plan
• Project Management Plan
• Developed Design wireframe stories for all software projects.
• Implemented and developed customized CRM for Pura Vida Salon Management to use to track sales of SaaS Salon Management System.
• Developed new SEO optimized website that led to a 500% increase in web traffic.
• Successfully transitioned Waterfall software development plan into Agile development environment.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Oversees day to day operations of all eCommerce and back office software applications. Gathered Requirements
• Designed, and led development team to the successful implementation of an easy-to-use, state-of-the-art, eCommerce platform.
• Principal technical asset in determining Business needs of technology applications.
• Also implemented ERP system to track product inventory, process shipping, and handle back office billing.

Confidential, Norman, OK

Business Analyst

Responsibilities:

• Generated Documentation for
• Software Requirements Specification
• Product Wireframes
• Project Budget and Timeline Documentation
• Software Development Plan iPhone Application Development
• Projected Development
• $30,000 budget
• 2 Developers
• 3.5 Month Project

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Simultaneously developed and launched critical software platforms, including a PHP CRM, complex SQL queries automating marketing tasks, a Python, Craigslist automation tool, and two fully-featured websites featuring HTML5/Java complex web applications.
• PHP CRM/ERP Software Suite
• Project Manager Lead on custom ERP/CRM platform to service 200 sales representatives with many custom features.
• 4 Developers
• $4,400 Monthly Recurring Budget
• 5 Year Long-term Project
• Loan Estimation Software
• Project Manager, Designer, and Developer for platform to allow customers to quote and begin processing their own home mortgage applications.
• 2 Developers
• 2 Week Development Time
• Custom Distressed Property Search
• Project Manager, and Business Analyst for application that searches through all available properties on the MLS, then runs algorithms to determine if their value is “undervalued” versus other properties and present those to the customer to purchase.
• 3 Developers
• 1 1/2 Month Development time.
• Marketing Automation Tools
• Project Manager and Developer on Multiple Marketing Automation Tools. From automatic intelligent craigslist posting tools, to inbound call tracking logging to custom CRM.
• 3 Developers
• Ongoing Development
• Led to 12-month goal for “Visitors per Month” within 5 months of hire.
• Staffed new department - hiring and training 2 Developers and 1 Marketing Specialist.
• Successfully implemented Agile software development methods into the Software Development Life Cycle.

Confidential, Detroit, MI

Program Manager, Controls and Software

Responsibilities:

• Responded to customers’ security concerns by personally re-designing and managing the development process of a key system architecture change from Internet-based to Internet-enabled.
• Managed development and internal delivery of new/upgraded enterprise-level tools, including a new custom ERP system, reconfigured Salesforce system, Office 365 upgrade, case study outlines, and website refresh.
• Internet-enabled Building Control System
• Project Manager and Designer for Energy Management and Building Controls Software Suite
• 12 Developers
• $250,000 Budget
• Successfully allowed for Sales Team to compete and integrate with other large Building Management System competitors
• Custom ERP Development
• Project Manager, Designer, and Developer for Operations ERP Management Suite
• 2 Developers
• 1 Month Project
• Allowed for Inventory to be tracked across the manufacturing and pipeline
• Office 365
• Managed and performed the migration of 50 users from exchange to Office 365.
• Salesforce Implementation
• Managed and performed the onboarding of Salesforce CRM. Created the business practices to govern its use, as well as training programs for sales representatives.
• Included custom plugin to algorithmically determine the best time of day to call a prospect, based upon their previous history.
• Matrix managed and coordinated installation of multiple, simultaneous product installation and configurations across the globe
• Teams Ranging from 3 to 40
• Architects
• Electrical Engineers
• Electricians
• Acoustic Engineers
• Software Engineers
• IT Staff
• Office Administration
• C-Level Executives
• Project Budgets Ranging from $7,000 - $1,500,000.
• Handled Management from both Remote, and on-site perspectives, often with multiple installations occurring simultaneously.
• Published PMO processes, documentation, and database for CRM, client onboarding, and collection of best practices/lessons learned.
• Onboarded Wrike PM tracking tool.
• Rehabilitated relationship with Argonne National Laboratories - resolving escalated problems and helping win sale of 2nd Sky Control System.
• Won approval to develop a power server prototype (currently in development) that shifts the direction of company’s primary product line toward customer cost-saving functionality.

Confidential, Chicago, IL

Account Manager

Responsibilities:

• Designed and delivered a prospecting algorithm and CRM plugin to determine cold-call frequency and timing as well as an integrated e-mail tracking tool for timely follow-up.
• Successfully opened relationship with NFL’s Dallas Cowboys.

Confidential, Chicago, IL

Assistant System Administrator

Responsibilities:

• Headed a large-scale project to digitize all university dissertations written since 1931 - created workflows for catalogue scans/filing and grew project from 2 to 9 student employees. Digitized 2,000 files in 18 months.
• Designed websites for Library services, including library blogs, homepage, and end-user web pages.
• Successfully ported database from to MySQL.