SUMMARY:

• Results - oriented project manager with over 15 years of experience managing multiple projects simultaneously.
• Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams, set direction, resolve conflict and deliver tough messages with grace.
• Confidently manages large scale complex Business and IT Projects and Programs through planning, execution, testing and implementation phases ensuring adherence to strict deadlines and budget.
• Skilled at executing with limited direction and ambiguity.
• Exhibits leadership qualities by advocating for accountablility, teamwork, transparency, continuous process improvement, and predictability and consistency.
• Takes a creative and collaborative approach to building an effective team, assigning tasks to team members, and evaluating project outcomes.
• Communicates effectively at all levels, making allowances for different levels of technical understanding.
• Applies critical thinking to simplify complex problems into smaller components to drive solutions.

STRENGTHS INCLUDE:

Strategic Thinking - Planning and Organizing - Analytical Thinking Problem-solving - Decision Making - Interpersonal Communication

TECHNICAL SKILLS:

Selected Software Skills: Programs include business, productivity, web authoring and multimedia applications, but are not limited to the following MS SharePoint, Crystal Reports, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Access, InfoPath, Adobe Acrobat, Visio, Power Director, Web Plus X5, Livelink, Photoshop & Paintshop Pro, CamStudio Recorder, SQL Developer, Adobe Captive, Web Expressions

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Implementation Management Office Project Manager

Responsibilities:

• Developed strategies to achieve specific contract requirements with staffing restraints and limited direction.
• Participated in IT Migration Integration group to insure Indiana Medicaid Requirements were incorporated into the new architecture.
• Worked autonomously with executive leaders to report and identify mitigation plans for project issues and risks.
• Created presentations for executives describing program status and opportunities for process improvements and lessons learned.
• Worked with external partners to solve complex problems with a broad impact on cross functional workgroups.
• Served as a single point of contact for managing off-site cross-functional sub-teams.
• Scheduled and facilitated meetings related for the ongoing success of business and information technology projects
• Prepared project status reports by collecting, analyzing, and summarizing information, and cost benefit analysis.
• Developed and maintained project schedules in MSProject.
• Performed risk assessments to develop response strategies.
• Developed process diagrams and business requirements.
• Performed Business process analyses identifying recommended areas for improvement and efficiency.
• Initiated, reviewed, and/or approved modifications to project plans. (Change Control)
• Negotiated with project stakeholders or suppliers to obtain resources or materials.
• Identified, recorded, and resolved risks and issues for business and IT requirements.
• Identified operational disconnects and facilitated cross functional workgroups.
• Assigned duties, responsibilities, and spans of authority to project personnel.
• Researched and developed operational and project plans, schedules, reports, and administrative (metrics) reporting.
• Facilited conflict and issue resolution with business owners and Project Mangers across subteams.

Confidential, Virginia Beach, VA

Project Manager and SharePoint Collection Administrator

Responsibilities:

• Used Agile Methodology for requirements approach and system development for SharePoint 2013 and Sailpoint Implementation.
• Developed strategies to achieve specific contract requirements with staffing restraints and limited direction.
• Participated in IT integration group identifying undocumented IT tasks that impact overall milestones.
• Worked autonomously with executive leaders to report and identify mitigation plans for project issues and risks.
• Created presentations for executives describing program status and opportunities for process improvements.
• Worked with external partners to solve complex problems with a broad impact on cross functional workgroups.
• Served as a single point of contact for managing cross-functional sub-team information.
• Assessed current or future customer needs and priorities for SharePoint 2013 and SailPoint through communicating directly with business owners/customers, conducting surveys and information gathering sessions.
• Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
• Developed implementation plans that include analyses such as cost-benefit or return on investment (ROI).
• Monitored and tracked project milestones and deliverables.

Confidential, NEWPORT NEWS, VA

User Technology Liaison

Responsibilities:

• Developed, reviewed, and/or updated project plans and coordinated project activities for the SABA LMS Upgrade including information such as project objectives, technologies, systems, information specifications, and schedules. Monitored the projected plans to ensure system data integrity during the upgrade.
• Liaised with the IT Project Manager to continuously monitor the SABA Upgrade Schedule to ensure the schedule stayed within scope and integrated the project schedule with the current operations schedule.
• Collaborated with cross functional teams (Training, Trades, IT and Learning Technology) to monitor, execute and test the upgrade to the SABA Learning Management System.
• Prepared visual and written reporting documentationand presentations of analyses and/or research.
• Designed and executed Learning Exchange configuration testing and UAT scripts and general configuration and system maintenance.
• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.
• Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Developed data model, showing how SABA integrated with other systems and described data elements and how they are used, following procedures and templates and computer software.
• Prepared project status reports by collecting, analyzing, and summarizing information.
• Designed and executed SABA configuration testing and UAT scripts and general configuration and system maintenance.
• Performed process analyses identifying recommended areas for improvement and efficiency.
• Collected Business requirements and conducted business analysis in preparation of the Livelink migration to SharePoint. Initiated, developed, and managed internal knowledge management system for product assets, files, and organizational process assets in LiveLink and established the migration plan and execution to SharePoint. Developed SharePoint workflow solution plan to reduce resource time and department documentation by 85%. Stood-up internal SharePoint site and designated as department site owner and designer/developer.
• Identified requirements, wrote charters, statements of work, and a project management plan for the development of SABA LMS user guides. Developed the communications plan for the SABA LMS Upgrade. Wrote plans and procedures for the On-Call Process. Developed plans for on-line project monitoring. Prepared and performed quality assurance processes to ensure reports met audit requirements. Steered a change management plan for the SABA Organizational Change Control Board (OCCB). Assisted in executing the OCCB process.
• Promoted and adapted project management and Agile methodologies in the Learning Technology Department (LTD) in support of the SABA Learning Management System Upgrade Project. Facilitated meetings formally and informally encouraging understanding, conflict resolution, ensuring outcomes and tasks were acknowledged and documented. Incorporated the use of modified Scrum sessions, planning and process documents and Kaizen techniques to organize and coordinate the project more efficiently.

Confidential, Suffolk, VA

Division Manager

Responsibilities:

• Used Project Management Methodology, managed the initiation, design, development and implementation of over 300 Joint course certification projects.
• Used SDLC methodologies and an Agile approach proposed and designed Oracle-based Joint Course Database for storage of certification data, ensuring conformance with government requirements.
• Established a cross functional team of web administrators, system engineers, and system architects to build the database and implement it online. This project automated many processes, reducing time consumed in searches, data record keeping, recording and storing documentation by 95%.
• Wrote statement of work (SOW) and established requirements, and wrote division policies and procedures.
• Provided technical, administrative, and operational management of task order, contractor personnel, and cross functional teams to support Confidential education and training support operational activities and joint course certification projects.
• Analyzed the actual performance against plans to make appropriate adjustments consistent with objectives.
• Analyzed areas of risk, proposed mitigation strategies, establishing contingency plans and identifying trigger events.
• Facilitated the development and implementation of key goals, objectives and success criteria for programs with key stakeholders.
• Collaborated with sponsors, stakeholders or business managers to remove roadblocks.
• Coordinated all project activities cross-functionally with other involved departments including resources from the various functional areas offering development, technology, advanced analytics, architecture, operations and senior management.
• Briefed Command Senior Leadership on the projects and initatives.

Training Group Manager

Confidential

Responsibilities:

• Spearheaded customer’s web portal initiative to evolve Joint Distributed Learning Center into the Joint Knowledge Development and Distribution Capability; managed the initiation, design, development and implementation of web portal populated with 500 online interactive training projects within 8 months. Training projects were developed using Project Management Methodology, SDLC methodology, and a Waterfall approach.
• Hired, trained, and managed 40 contractors to ensure delivery of quality products and services within contracted parameters. Managed off-site contractor team of 20 course developers contributing to web-based product development. Negotiated the use of subject matter experts and system and web architects from other internal and external sources to create cross functional project teams.
• Provided technical, administrative, and operational management of task order, contractor personnel, and cross functional teams to support JKDDC operational activities and joint course development and web-based learning projects.
• Identified material and equipment resources and wrote requests and justifications to acquire resources.
• Initiated and maintained a change management plan and presided over change control meetings for each project.
• Served as primary customer liaison to contractors, vendors, and government agencies and personnel to include briefing senior military leadership on academics and web-based learning.
• Tracked and analyzed metrics and presented reports and briefings in support of contractor and customer program management.
• Created and implemented project plans; facilitated team meetings and coordinated activities of sub-teams.
• Identified and proactively managed project budgets, timelines and risks.
• Interacted with matrixed teams on project delivery, development, quality assurance, and customer support and services.
• Developed and evaluated RFP (Requests for Proposals) for external services.
• Integrated principles of change management into all project management activities.
• Mentored and supervised staff, influencing them to take positive action and accountability for their assigned work.
• Briefed Command Senior Leadership on the projects and initatives.

Instructional Systems Support Branch Manager

Confidential

Responsibilities:

• Initiated and executed approximately 50 web-based information, education and training materials and course projects from internal and external government and military customers. Projects were developed using Project Management Methodology and SDLC methodology.
• Managed 21 contractors, including 2 supervisors for the following groups: Joint Distributed Learning Center (portal and learning technology products), Instructional Systems Development Team, Command Graphics Support, and Audio Visual and Video-Teleconferencing Support. Managed 21 contractors, including 2 supervisors. .
• Served as learning technology expert to the Command and briefed senior leaders on project proposals, statuses, and participated in learning technology planning sessions.
• Identified requirements as well as developed statements of work, operations processes and procedures and project management plans for online products.
• Developed and interpreted organizational goals, policies, and procedures.
• Consulted with users, management, vendors, and technicians to assess computing needs and system requirements for websites courses and other web-based products.
• Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Executed all aspects of project management (requirements gathering, schedule, budgeting, quality and change control, etc.) from initiation to close for all technology and business projects.
• Identified, reviewed, or selected vendors or consultants to meet project needs.
• Developed the communication plan, project methodologies, tools and templates.
• Ensured proper documentation of scope of work collaborating with cross discipline functional leads.
• Created full-scale master project schedule consisting of multiple projects plans.
• Worked with cross discipline team members to validate project assumptions and review individual project plans with senior leadership.
• Prepared and presented high-level plan with estimates for cross-functional leaders based on weekly progress.
• Briefed Command Senior Leadership on the projects and initatives.