Project Manager with 15 years experience in software, hardware, healthcare IT

• Consistent track record of achieving project objective.
• Skillful at empowering project teams while collaborating as a unit.
• Reputation for strong work ethic, high energy level and superb customer satisfaction.

Project / Program Management | EMR/EHR Clinical and Practice Management| Healthcare IT/HIE Integrations | Business Process Analysis/Design/Implementation | Dell PrP (Phase Review Process) Audit Preparation/Execution | HL7 Interfaces and Interoperability | Training Design and Delivery Software and Hardware Testing | Multicultural and International Experience

• Deliveredmajority of my assignments on time and under budget, managed project teams of 5-35 with budgets of $10K - $10M
• Initiated and introduced software development and product release project management at e-MDs (EMR software vendor)
• Managed core teams of 15 to deliver 2 full and 2 major versions of e-MDs application suite with budgetary responsibility of $250K+ , including ePrescribing with SureScripts / RxHub, Patient Portal, and more
• Carried out 10+ cross functionaldevelopment and operational process projects, resulting in improvement in time-to-market, customer satisfaction, efficiency in resource use, and ROI
• Delivered over 10 majorinteroperability projects in partnership with industry leader healthcare IT systems, such as QuadraMed, Meditech, Athena, LabCorp, Ignis, Axolotl, HIEs (MAeHC, UHIN, Danbury HIE, HealthBridge and more)
• Delivered 100+ new custom interface projects (laboratory/observation, demographics and practice management based on HL7 technology, from initial request to sales process, definition, development, validation and implementation
• Created cross-functional process for and delivered immunization registry interfaces in 20+ states
• Managed 10 newly introduced Dell branded printers (6 Workgroup and 4 Color Lasers), driving the business from concept to $10M in profit in the first release cycle
• Created project scheduling standard and project management tracking software that was used by 100+ project managers worldwide
• Established 20 member group of Dell PG Project Consultants to handle increasing demand and complexity

Team-Oriented Leader

• Led Business Analysis team of 4 to kick-off next generation web based software product development
• Managed 4 concurrent Program Core Teams up to 20 functions for Printer Line of Business
• Managed cross cultural printer programs with Japanese vendor through 3 major releases
• Led and trained international PM groups (Ireland, Malaysia, and Japan) to overcome cultural differences
• Designed and delivered training and managed teams to implement problem-solving techniques

Collaborative Performance Manager

• Established project management methodology at e-MDs resulting in 50% time to market improvement
• Increased new Dell Line of Business operation from start to $10M in first release cycle
• Improved Dell development processes and tools to reduce software release time by 22%
• Reduced equipment cost by 40% by organizing hardware recycling activities
• Revived 3rd party testing operations by introducing project management and workflow processes

PROFESSIONAL Experience

Confidential, Project Consulting - Austin, Texas 2010 - present

BPM Consultant at Momentum Leadership for Smiley Media / Internet Marketing - 3 months contract
Process Evaluation, Analysis and Improvement Planning
PMP Exam Prep Course Trainer at PMI Austin Chapter and FLM Confidential, continuous
Regional Conference Chair at PMI Austin Chapter - 6 months

Senior Program Manager

• Introduced project management to the organization.
• Initiated and carried out 15 process development projects across departments, resulting in significant savings and efficiency improvement.
• Successfully led team to deliver 2 full and 2 major versions of e-MDs main clinical and practice management application suite, Solution Series.
• Delivered over 10 major interoperability and integration projects from concept to delivery with industry leader healthcare IT systems
  
• Delivered 100+ various result/observations, demographics, and practice management interface projects based on HL7 technology from initial request to sales process, definition, development, validation and implementation.
• Established, created cross-functional process for and delivered immunization registry interfaces in 25+ states.
• Established Business Analysis Team of 4 for e-MDs' next generation web based product development.

Project Management Instructor
Trained professionals for PMP Exam Preparation for Austin PMI Chapter, Dell, Metrowerks, Freescale, TX State University, Convio, St. Edwards University, CyberTrader/Schwab, Hart InterCivic.

• Started and developed program management processes for new Dell Line of Business.
• Led core team of 12 functions to deliver Dell's ever first printer project, generating $10M in first 6 months.
• Executed cross functional, worldwide introduction of Dell branded printer programs (Mono and Color Workgroup Laser printers).
• Managed all phase reviews and program reviews (Phase Review Process - PrP) for 7 full printer programs.
• Drove the creation, review and approval of Product Features Guide, Business Contract
• Managed major risks and issues through effective contingency plans and escalation
• Tracked progress, reported status toward bounding box quality goals and report status.

• Led Board of Directors and Officers of 2000+ members' local professional organization.
• Introduced 1st Professional Development Day delivered by volunteers that yielded $250K profit to date.

Delivered on time and under budget the full release of eCRM (Customer Relationship Management) enterprise software application by managing the development cycle and running the cross functional Release Team of 10, under minimal guidance and supervision.

Confidential, Austin, Texas 1994 - 2000
Test Engineering Manager - Internet Line of Business (1999 - 2000)

• Managed budget of $300K and the software test team of 12 project managers, engineers and technicians while acting as the program manager for Dell's third party and internally developed applications.
• Developed improved internal processes, resulting 22% reduction in testing time.
• Defined and introduced various metrics for meeting company standard of improving efficiency.

• Delivered 200+ factory installed software projects for Dimension Line of Business.

Managed resources and schedules for factory installation development of operating systems and Manufacturing Software Technology

EDUCATION AND CREDENTIALS
B.Sc. in Computer Science / Information Systems

Certifications
PMP - Project Manager Professional - Project Managers Institute (PMI®)
MS Project/Server 2003 Blue Belt - International Institute of Learning (IIL®)

Training & Development
MS Project and Project Server 2007 | Dell People Management Series 1-5; | Monthly Legal Briefings;
Planning and Managing Integrated Projects I - II; | Speaking for Success; | QUEST (Quality Standards);
Phase Review Process Level I/II | Agile Scrum Master - in progress | HIMSS Certification - in progress

COMPETENCIES
MS Project, MS Project Server, MS SQL Server, MS Access, MS SharePoint, Phase Review Process (PrP), PMCentral, Agile, Idrive, Team Track, PGCentral, Ariba, EMR/EHR, HIE, HL7, ISO audits, SDLC, BA, SW-CMMI, OPM3, HTML, MS, MS FrontPage, MS Framework, Parature, Mantis, Doors, ClearCase, MIS, CR (Crystal Reports)

PROFESSIONAL AFFILIATIONS
Project Management Institute (PMI) Member and Volunteer
PMI Austin Chapter President 2008-2009; Professional Development Officer 2002-2008)
Healthcare Information and Management Systems Society (HIMSS)
Austin Women in Technology (AWT)