SUMMARY:

Obtain full - time, permanent employment and/or long-term contract/contract to hire position. I have continued to develop my skills and expertise through contract employment. Successful completion of challenging assignments in diverse environments demonstrates my ability to adapt, learn quickly and deliver results.

CORE COMPETENCIES:

• B2B and B2C marketing
• Target market analysis and research reporting
• Competitive assessment
• P&L management
• Product and services management and marketing
• Creative campaign development and execution
• Managing project deliverables, production and fulfillment
• Managing financials and budget forecasting
• Sales lead generation and nurturing
• Brand marketing
• Technical and Creative writing
• Event planning and marketing
• ROI measurement

• Social and viral media trends analysis
• Electronic marketing including internet marketing
• Lead-based web site analysis and development
• SEO web administration and analysis
• Web content creation
• Team leader and member
• Vendor management
• Internal/External Communications
• Staff supervision
• Internal and external stakeholder, knowledge leader, and partner relationship management

TECHNICAL SKILLS:

• Microsoft Office Word, PowerPoint, Excel, Access, Outlook, Microsoft Project 2010
• WebEx Technology
• SharePoint
• Visio
• Salesforce.com, Goldmine
• QStar
• Access,
• Google Analytics
• Unica, Documentum, METIS, ToDoist, SpringPad
• Responsys, Pardot
• Orindi
• Confluence

PROFESSIONAL EXPERIENCE:

Project Manager / Business Analyst

Confidential

Responsibilities:

• Build relationships with stakeholders to elicit, analyze, and communicate changes to business processes, policies and information
• Collaborate with SMEs to gather requirements for Innovation Technology Standards documents.
• Lead QA efforts. Compare and contrast data to identify similarities and differences within communications and recommend areas of improvements
• Facilitate weekly meetings, meeting minutes, update dashboards and status reports

Tools: used: SharePoint, Confluence, Excel, MS Project 2010, Visio

Healthcare Consultant/Business Analyst

Confidential

Responsibilities:

• Collaborate with business and external health insurance clients to document business requirements related to complex business needs
• Accurately analyze client’s compliance-mandated member communications (ANOC, EOC, SBs)
• Work/communicate directly with external clients on changes implemented by governing bodies, including Center of Medicare and Medicaid
• Lead QA efforts. Compare and contrast data to identify similarities and differences within communications and recommend areas of improvements
• Successfully met or exceeded tight governed/regulated deadlines

Tools: used: SharePoint, Excel, MS Project 2010, Visio, Orindi

Project Manager

Confidential

Responsibilities:

• Responsible and accountable to lead and manage the Customer Effort Programs to meet the programs goals and objectives
• Assist in building strategy around quarterly use cases. Planning, organizing and controlling the program, risk management and ensuring sufficient information is available to make informed decisions regarding program objectives and deliverables
• Facilitate weekly meetings, meeting minutes, update dashboards and status reports
• Update SharePoint site as needed.

Tools: used: SharePoint, Excel, MS Project 2010, Visio

Transition Program Manager

Confidential

Responsibilities:

• Supported Customer Service Ready/Call Center team in developing project schedule for T2017 Realignment
• Facilitated effective project meetings with IT/Business partners, creating agendas and distributing meeting minutes
• Responsible for updating and submitting weekly progress reports
• Developed process to gather requirements for over 150 subcontractors for T2017 Realignment, including vendor assignment, priority / timing, unique needs, SOWs and Purchase Requisitions. Channeled and communicated all necessary forms and paperwork to UHC teams
• Other ad hoc projects as required

Tools: used: SharePoint, Excel, MS Project 2010, Visio

Project Manager

Confidential

Responsibilities:

• Created and Managed Command Center / Day 1 Support Strategies
• Managed Project Schedule (MS Project / Excel)
• Created/updated Risk Analysis documentation, Change Requests and Service Requests.
• Managed SharePoint Site. (Home page updates, scheduling page updates, etc.)
• Facilitated weekly meetings, created agendas, captured and distributed meeting minutes.

Tools: used: SharePoint, Excel, MS Project 2010, Visio

Project Manager / Customer Engagement Leader

Confidential

Responsibilities:

• Initiate Project Kick-Off meetings to determine project scope.
• Gather business requirements.
• Review application readiness.
• Manage IT resources to align with business needs and goals.
• Manage financials and budget forecasting.
• Understand the customer journey and assist product managers in setting strategies to ensure maximum engagement and conversion.
• Conduct training sessions for Super Users and Day 1 Support. Train new Engagement Leaders on processes and procedures.
• Identify, troubleshoot and resolve any potential delays or issues with the process including contingency planning.
• Facilitate weekly project update meetings. Create agendas, capture and distribute meeting minutes.

Tools: used: SharePoint, Excel, MS Project 2010, Visio

Global Marketing Communications Project Manager

Confidential

Responsibilities:

• Initiate Project Kick-Off meetings to determine project scope.
• Gather marketing business communication requirements.
• Manage marketing communications resources to align activities with business needs and goals.
• Manage financials and budget forecasting.
• Understand the customer journey and assist product managers in setting strategies to ensure maximum engagement and conversion.
• Work closely with the global marketing team to create key messages, testimonials, case studies and other communication elements to deliver on marketing plans.
• Develop project charters, Creative Briefs, IRAAD and managing schedules/timelines for all projects.
• Identify, troubleshoot and resolve any potential delays or issues with the process including contingency planning.
• Manage photo/video shoots.
• Assisted Product Manager with developing video teaser campaign for sales reps.
• Proof and edit all communications.
• Facilitate weekly project update meetings.

Marketing Project Manager

Confidential

Responsibilities:

• Gather marketing business requirements.
• Resource management and time tracking.
• Managing financials and budget forecasting.
• Developed project charters, IRAAD and managing schedules/timelines for all projects.
• Identifying, reporting, troubleshooting and resolving any potential delays or issues with the process including contingency planning.
• Initiated Project Kick-Off meetings to determine project scope
• Facilitated weekly project update meetings.

Tools: used: SharePoint, Excel, MS Project, Visio

Sr. Project Manager

Confidential

Responsibilities:

• Gathered marketing business requirements.
• Resource management and time tracking.
• Developed project charters, IRAAD and managing schedules/timelines for all projects.
• Identifying, reporting, troubleshooting and resolving any potential delays or issues with the process including contingency planning.
• Initiated Project Kick-Off meetings to determine project scope, general timing, project type, budget, audience and expectations.
• Facilitated weekly / daily meetings dependent on urgency of project to communicate updates and implement contingency plans if necessary.
• Created share drive for the team to access documentation.

Regulatory / Member Communications Analyst

Confidential

Responsibilities:

• Developing project plans, IRAAD and managing schedules/timelines for all projects based on regulatory requirements.
• Initiate Project Kick-Off meetings to determine project scope, general timing, project type, budget, audience and expectations.
• Managed $2.5M print budget, including reviewing/approving purchase orders and routing final invoices for management approval.
• Facilitated weekly / daily meetings dependent on urgency of project to communicate updates and implement contingency plans if necessary.
• Overseeing the progress of the creation/development of materials, escalating issues as necessary.
• Coordinating and managing the release of electronic print files to the Procurement team for production and distribution/fulfillment.
• Determining membership segmentation and requesting, auditing and releasing mail files to the Procurement team.
• Identifying, reporting, troubleshooting and resolving any potential delays or issues with the process including contingency planning.
• Collaborating with all necessary staff and departments to successfully keep projects on schedule.
• Confidential point person (Business Owner) for all communication with the Procurement team related to all regulatory/member materials and mailings.
• Created comprehensive binder of best practices for the Annual Enrollment Period team.
• Created/updated share drive for team to access all documentation.
• Handled other validation requirements as necessary.

Tools: used: SharePoint, Excel, MS Project, Visio

Project Specialist

Confidential

Responsibilities:

• Gathered user requirements and collaborated with staff Pharmacists to create marketing communication tools targeting specialty diseases for customer pharmacist and physician use.
• Edited/proofed all draft and final documents to ensure compliance with Confidential Specialty Pharmacy Forms Style Guidelines.
• Coordinated and developed project timelines with internal and external teams/vendors.
• Developed a clear understanding of specialty disease medications, forms and strengths.
• Researched industry trends, specific opportunities, issues, and competitive environment.

Product Manager

Confidential

Responsibilities:

• Developed marketing programs and resources in support of the healthcare practitioners (HCPs), clinics, patients, sales representatives and others who benefit from the products, testing and services offered.
• Responsible for advertising, tradeshows, website updates, direct mail, technical and scientific marketing material development for the sales team and HCPs to facilitate the education of patients and staff for medical foods, nutraceutical and nutritional product lines.
• Researched and developed sales and marketing strategies for additional distribution opportunities, including compounding pharmacies.
• Managed Product of the Month promotions.
• Spent time in the field with sales reps detailing a new medical food product to physicians.
• Created marketing plans, industry reports, and competitive analysis reports.
• Created new marketing strategies to increase sales for all product lines.
• Created Facebook presence, participated in blogs and twitter updates.
• Worked with IT to create a Product of the Month page on the website. Monitored program and sales weekly.
• Developed timelines from marketing plans to create the tactics for the implementation of the market strategies.