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Portfolio/program/service Delivery Manager Resume

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Jersey City, NJ

SUMMARY:

  • Innovative and result oriented Business Technology and M&A Integrations leader with a proven history of success by leveraging leadership capabilities, portfolio/program management and communication skills to deliver global enterprise initiatives, and drive transformation through robust strategies, systems and services.

AREAS OF STRENGTH

  • Project Portfolio Management Business/IS&T Alignment Strategic Planning/Road Mapping
  • Mergers & Acquisitions Service Delivery Budgeting and Planning
  • Relationship Management Process Improvement Coaching and Mentoring

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Portfolio/Program/Service Delivery Manager

  • Global IT lead for Verisk’s mergers and acquisitions. Responsible from confirmatory due diligence through M&A IT integrations delivery and post integration support processes. Developed and implemented M&A integrations financial funding and post integration support models.
  • Responsibility of delivering a portfolio of 20+ business technology enterprise initiatives from concept through completion by leveraging leadership, portfolio management and communication skills. Manage a team of permanent and contract project managers, business analysts and a multi - million-dollar budget of CapEx and OpEx.
  • Developed and implemented annual planning and budgeting processes. Acted as the Service Delivery and Business Relationship manager to establish expectations and relationships with global business units executives. Successfully delivered a portfolio of 20+ enterprise-wide efforts each year.
  • Successfully delivered global integration projects that were part of a large acquisition. Brought projects back on track by leveraging project management, communication and relationship building skills. Played a critical role in developing and successfully implementing a work in take process.

Confidential, Bridgewater, NJ

IT Program Manager / Manager, IT Business Applications

  • Provided leadership, program management expertise and management advisory services to evaluate, select, design, configure, test, and deploy Business Technologies including change management, process improvement, strategic planning by adhering to structured project management principles. Supervised a staff of ten including project managers, analysts and systems functional experts.
  • Responsible for project management function including business case development, project scope development, requests for proposals, vendor evaluation and selection, formulation of capital and expense budgets, ROI analysis, C-level executive communication and project approval presentations.
  • Responsible for establishing project management practices for the IT application development organization. Accountable for project portfolio, business relationship and delivery for four major enterprise functions - legacy data management, content management, finance and e-Commerce.
  • Successfully planned, initiated and managed two (2) enterprise-wide capital initiatives. These multi-phase projects included the selection and implementation of IBM’s Optim data archival solution and an upgrade of ContractSphere 7.5 to Revitas Flex 7.7. Led cross-functional project teams, more than thirty (30) members, for both projects, and managed capital budget more than $2 Million.
  • Managed a portfolio of ten (10) mid to large scale projects as part of IT transformation/process improvement initiative. Worked with senior management to define Enterprise Data Archival strategy and to identify, evaluate, recommend and implement best-of-breed Data Archival solution.
  • Managed a large team of on-shore and off-shore staff consists of project managers, operational leads and senior support analysts. Developed and implemented L1, L2 and L3 support processes and service level agreements for a 24/7 global operation.
  • Successfully planned, executed and completed Level 1 and Level 2 support outsourcing project for the TWS enterprise scheduling application. The project was completed on-time and on-budget.
  • Successfully developed and implemented a structured project management methodology including project discovery, vendor evaluation and selection, initiation, closing and status reporting framework.
  • Provided project management expertise during the Confidential and Bausch & Lomb acquisition. Successfully managed multiple work streams of PeopleSoft ERP systems integration project with TWS by working with business process owners and stakeholders globally.

Confidential, New York, NY

Sr. IT Project Manager

  • Provided project management expertise to successfully deploy CorrigoNet mobile application with 200+ configured iPad mobile devices as part of the Enterprise Facilities Management Systems rollout.
  • Managed executive steering committee and stakeholders’ communications, 3rd party vendors and the implementation partner. Developed and implemented mobile device management operational procedures and security guidelines.

Confidential, New York, NY

Sr. IT Project Manager

  • Provided project management expertise to design and implement OpenText Document Management system for the legal department. Conducted requirements and system design workshops with business users from different work streams and IT staff for hardware procurement, sizing and configuration.
  • Successfully executed the project plan, managed executive steering committee and stakeholders’ communications, implementation partner and a budget more than $1 Million.

Confidential

Senior Manager

  • Managed system maintenance, functional and technical support for Confidential ’s Enterprise Learning Management System, Corporate Legal, Compliance, Commercial Development, Alliance Marketing Management and Government Affairs. Managed a team of project managers, analysts and developers.
  • Developed and implemented IT/Business strategic plans. Performed resource planning, developed and managed projects and system maintenance budgets and formulated total cost of ownership (TCO) estimates during the annual business planning cycle.
  • Managed a budget in excess of $1 Million and lead a team of thirty (30) cross-functional employees and contractors during the TeamConnect Legal system implementation project. Achieved a positive ROI of $200,000 on an annual basis through business process automation.
  • Implemented and supported TeamConnect Litigation Management and Electronic billing system for Confidential Corporate Legal. Developed system interfaces with SAP financials to process electronic invoices.
  • Implemented and supported Autonomy iManage DMS for Corporate Legal, Contracting, Government Affairs, and Alliance Marketing to streamline their document management processes.
  • Implemented Vertical*I system for Confidential global Commercial development organization to support acquisition and in-licensing initiatives.
  • Implemented a data warehouse system and Business Objects reports for Corporate Legal. Process improvement was achieved by having information readily available for the executive management.
  • Performed Gap analysis and formulated a remediation plan for the Corporate Compliance’s Aggregate Spend initiative to comply with federal sunshine act as part of the health care reform.
  • Developed and implemented SOPs and SWPs for business applications to ensure support team is consistent in providing IT support services and compliant with company’s policies and procedures.
  • Lead a cross functional team during Confidential ’s acquisitions and in-licensing projects. Successfully performed data and systems integration for a seamless transition into Confidential environment.

Business Relationship Manager

Confidential
  • Established and fostered IT/Business relationships with corporate Finance, HR and Legal. Established executive steering committees; prioritized a list of strategic and tactical initiative. Developed annual strategic plans with high-level business cases, required funding and resource planning.
  • Managed functional and technical support for over 1,500 users of the Confidential, PeopleSoft Human Resources, Autonomy iManage Document Management, ADP Enterprise Time & Attendance, ADP Payroll, Applicant Resume Tracking and Fixed Asset systems.
  • As a technical project manager lead a team of developers to upgrade the PeopleSoft HRMS from 7.5 to 8.8. Played a critical role in the implementation of Benefit Administration and Employee Self-Services. Successfully designed, developed and implemented HRMS data interfaces to other systems.
  • Implemented and supported ADP’s web-based Enterprise Time & Attendance system for Confidential ’s U.S affiliate companies by leading a team of eight (8) internal and external resources.
  • Provided IT leadership during Confidential ’s Learning Management System implementation. Provided project management in the areas of initiation, planning, RFP and software evaluation and selection process.
  • Successfully implemented Corporate Security Standards for user ids and password management standards for the PeopleSoft ERP system to stay compliant with company’s global security policy.

Senior Analyst Developer / Administrator

Confidential

  • Provided functional and technical support to Confidential and HRMS users.
  • Maintained Financial and HR systems; participated in the PeopleSoft implementation project.

Analyst Developer

Confidential

  • Provided functional and technical support; created user profiles and maintained system security.
  • Performed desktop installation, software patches and fixes and performance tuning.

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